Before you can set up all the great features of Salesforce Knowledge, make sure that
you’re a Salesforce Knowledge user.
Required Editions
|
Available in: Lightning Experience
Available in: Enterprise and Unlimited Editions with Health
Cloud
|
| User Permissions Needed |
| To set up Salesforce Knowledge and create article types: |
Customize Application AND Manage Salesforce Knowledge |
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At the top of any Salesforce page, click on your profile photo and then click
Settings.
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Under My Personal Information, select Advanced User Details and
click Edit.
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Select Knowledge User.
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Save your changes.
