---
schema_version: "1"
id: a1b3a5319de5323fba5d94927d891856b3485e9b849a9160e4742cf687286253
title: Get to Know the Omnistudio Components Related to Intake Flow
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/ind/264-0-0/admin_crisis_center_omnistudio_components_of_intake_flow.md
canonical_url: https://help.salesforce.com/s/articleView?id=ind.admin_crisis_center_omnistudio_components_of_intake_flow.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: d330727b2919fd5cf946bc653247f5a1c821768b83141471322599b77226ab04
description: The intake flow in Crisis Support Center Management is built using Omnistudio components that combine to provide a smooth and swift client intake process.
products:
  - Health
release: "264"
---
# Get to Know the Omnistudio Components Related to Intake Flow

The intake flow in Crisis Support Center Management is built using Omnistudio components that combine to provide a smooth and swift client intake process.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition">
      <colgroup>
        <col>
      </colgroup>
      <tbody>
        <tr class="">
          <td class="slds-cell-wrap" style="vertical-align:top;">
            <p>Available in: Lightning Experience</p>
            <p style="margin-bottom:0;">Available in: <strong>Enterprise</strong> and <strong>Unlimited</strong> Editions with Health
              Cloud</p>
          </td>

        </tr>
      </tbody>
    </table>

The flow includes these components.

  
| Omnistudio Component | Name | Use |
| --- | --- | --- |
| Omniscript | HealthCloudCrisisSuptCtrMgmt/CaptureCallerInformation | Captures client details and associates the client with an account. |
| Flexcard | HealthCloudCrisisSuptCtrMgmtIndividualAccount | Displays account details in a single row including name, phone, birthdate, and address. |
| Flexcard | HealthCloudCrisisSuptCtrMgmtAccountList | Displays a list of account details including name, phone, birthdate, and address. |
| Data Mapper | HealthCloudCrisisSuptCtrMgmtRetrievePersonAccounts | Retrieves accounts that are associated with the phone number recorded during the intake flow. |
| Data Mapper | HealthCloudCrisisSuptCtrMgmtCreatePersonAccount | Creates a new person account when there is no existing account associated with a phone number. |
| Data Mapper | HealthCloudCrisisSuptCtrMgmtCreateAttendees | Creates engagement attendee records. |
| Data Mapper | HealthCloudCrisisSuptCtrMgmtCreateCase | Creates a case record that looks up the selected account. |
| Data Mapper | HealthCloudCrisisSuptCtrMgmtRetrieveAccounts | Retrieves accounts that match the criteria when users search for an account by name. |
| Data Mapper | HealthCloudCrisisSuptCtrMgmtUpdateEngagementInteraction | Updates an engagement interaction record. |
| Data Mapper | HealthCloudCrisisSuptCtrMgmtCreateCaseFromAccount | Creates a case when an account is selected. |
| Data Mapper | HealthCloudCrisisSuptCtrMgmtCreateAttendeesFromAccount | Creates an engagement attendee record when an account is selected. |
| Data Mapper | HealthCloudCrisisSuptCtrMgmtCreateEngagementInteraction | Creates an engagement interaction record when an account is selected. |
| Integration Procedure | HealthCloudCrisisSuptCtrMgmtShowMoreAccounts | Shows more account records when no record is selected. |
| Integration Procedure | HealthCloudCrisisSuptCtrMgmtShowAccountsOnSelection | Shows more account records when records are selected. |
| Integration Procedure | HealthCloudCrisisSuptCtrMgmtVerifyEngagementInteraction | Checks if an engagement interaction is already verified. |
| Data Mapper | HealthCloudCrisisSuptCtrMgmtCheckIsVerified | Retrieves IsVerified field from the EngagementInteraction object. |
| Data Mapper | HealthCloudCrisisSuptCtrMgmtRetrieveMessagingSessionDetails | Retrieves messaging session details using session context ID. |
| Data Mapper | HealthCloudCrisisSuptCtrMgmtCreateEngmtIntrctnFromMsgSession | Creates an engagement interaction record from an ongoing messaging session. |
| Data Mapper | HealthCloudCrisisSuptCtrMgmtRetrievePersonAccountContact | Retrieves the contact of a person account using account ID. |
| Data Mapper | HealthCloudCrisisSuptCtrMgmtUpdateMessagingSession | Updates a messaging session record. |