---
schema_version: "1"
id: f6d741f9190e67b588e74244b7bc495dd1e347f13afb809c73cec82dd8340d97
title: Enable Users to Create Knowledge Articles for Crisis Support Center Management
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/ind/264-0-0/admin_crisis_center_enable_users_to_create_knowledge_articles.md
canonical_url: https://help.salesforce.com/s/articleView?id=ind.admin_crisis_center_enable_users_to_create_knowledge_articles.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 62986a3dd0196ad5be587f5ef303e87289429940b6e78c7eba75050065d810b5
description: Authorize experienced crisis center managers, crisis center counselors, and behavioral specialists to create knowledge articles to share with clients. For example, clients may benefit from an article that explains how to deal with an anxiety attack.
products:
  - Health
release: "264"
---
# Enable Users to Create Knowledge Articles for Crisis Support Center Management

Authorize experienced crisis center managers, crisis center counselors, and behavioral specialists to create knowledge articles to share with clients. For example, clients may benefit from an article that explains how to deal with an anxiety attack.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition">
        <colgroup>
          <col>
        </colgroup>
        <tbody>
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            <td class="slds-cell-wrap" style="vertical-align:top;">
              <p>Available in: Lightning Experience</p>
              <p style="margin-bottom:0;">Available in: <strong>Enterprise</strong> and <strong>Unlimited</strong> Editions with Health
                Cloud</p>
            </td>

          </tr>
        </tbody>
      </table> <table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
        <colgroup>
          <col style="width:50%">
          <col style="width:50%">
        </colgroup>
        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d96757e66">User Permissions Needed</th>
          </tr>
        </thead>
        <tbody>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d96757e66 ">To use the Crisis Support Center Management app </td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d96757e66 ">Manage Crisis Support Center Management App</td>

          </tr>
        </tbody>
      </table>

Follow the Service Setup Assistant to add users who can create knowledge articles.

1. From Setup, in the Quick Find box, enter Service Setup Assistant, and then select **Service Setup Assistant**.
2. Click **View All**.
3. Find and select **Knowledge Setup**.
4. Click **Start**.
5. Select the users who will create knowledge articles.
6. Add a data category group and data group.
7. Click **Finish**.

#### See Also

- [_Salesforce Help_: Set Up Lightning Knowledge with a Guided Setup Flow](https://help.salesforce.com/s/articleView?id=service.service_setup_knowledge.htm&type=5&language=en_US)