---
schema_version: "1"
id: 2ae4094e0f6d0041b8424cff498d4959755587864939e462bd3554b3ddd2d325
title: Create a Profile for the Contact Center User
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/ind/264-0-0/admin_contact_center_standard_object_permissions.md
canonical_url: https://help.salesforce.com/s/articleView?id=ind.admin_contact_center_standard_object_permissions.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 4133e45dc95aef7cd6013286e30e15bae6054756332671f6db17cb1d3e7fe00c
description: Clone the standard user profile and add standard object permissions for the Engagement Interaction, Engagement Topic, Engagement Attendee, and Record Alert objects. Assign the profile to your contact center agent.
products:
  - Health
release: "264"
---
# Create a Profile for the Contact Center User

Clone the standard user profile and add standard object permissions for the Engagement Interaction, Engagement Topic, Engagement Attendee, and Record Alert objects. Assign the profile to your contact center agent.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition">
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              <p>Available in: Lightning Experience</p>
              <p style="margin-bottom:0;">Available in: <strong>Enterprise</strong> and <strong>Unlimited</strong> Editions with Health
                Cloud</p>
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      </table> <table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
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            <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d138856e66">User Permissions Needed</th>
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            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d138856e66 ">To use the Contact Center for Health Cloud </td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d138856e66 ">Contact Center for Health Cloud permission set</td>

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1. From Setup, in the Quick Find box, enter Profiles, and then click **Profiles**.
2. Click **Clone** next to the Standard User profile.
3. Add a profile name. For example, Contact Center User.
4. Click **Edit** and go to Standard Object Permissions.
5. Provide Read, Create, and Edit access to Engagement Interaction, Engagement Topic, Engagement Attendee, and Record Alert objects.
6. Save your changes.
7. Assign the profile to the contact center agent.
    1. From Setup, in the Quick Find box, enter Users, and then click **Users**.
    2. Click **Edit** next to the contact center agent’s name.
    3. In Profile, select the profile you created by cloning the standard user profile.
    4. Save your changes.