---
schema_version: "1"
id: 6c9527e223a7fc3975bb12a34ea636b35caed90910da69cde441112503c7868e
title: Flexcards for the Contact Center
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/ind/264-0-0/admin_contact_center_flexcards.md
canonical_url: https://help.salesforce.com/s/articleView?id=ind.admin_contact_center_flexcards.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: cf476c53ec44c91a99f6211d20c2f6b053cc08f138441ef05b8f3f911ac46369
description: The contact center uses Flexcards to provide contact center agents with critical information about the patient’s details, health information, and insurance plan. Flexcards are customizable templates that you can configure and stylize.
products:
  - Health
release: "264"
---
# Flexcards for the Contact Center

The contact center uses Flexcards to provide contact center agents with critical information about the patient’s details, health information, and insurance plan. Flexcards are customizable templates that you can configure and stylize.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition">
      <colgroup>
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          <td class="slds-cell-wrap" style="vertical-align:top;">
            <p>Available in: Lightning Experience</p>
            <p style="margin-bottom:0;">Available in: <strong>Enterprise</strong> and <strong>Unlimited</strong> Editions with Health
              Cloud</p>
          </td>

        </tr>
      </tbody>
    </table>

![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-ind-health-264-0-0-production-enus/90a9f828-79ab-49cd-ac8c-86e58ef7478e/images/icon_note.png)

Note The Omnistudio Admin license is required to customize Flexcards.

The Account Record Page Contact Center record page layout already includes these Flexcards: Advanced Patient Card (HealthCloudPtCardPatientCard), Profile Card (ContactCenterforHealthCloudProfileCard), and Member Plan Card (HealthCloudContactCenterMemberPlanList).

- **[Advanced Patient Card for Contact Center](https://help.salesforce.com/s/articleView?id=ind.admin_contact_center_advanced_patient_card.htm&release=264.0.0&type=5)**  
    In the Contact Center, Advanced Patient Card is an interactive Flexcard that contact center agents can use to review and create records about a patient’s health. The Account Record Page Contact Center record page layout already includes this Flexcard.
- **[Profile Card and Member Plan Flexcards for Contact Center](https://help.salesforce.com/s/articleView?id=ind.admin_contact_center_profile_card_and_member_plan_flexcards.htm&release=264.0.0&type=5)**  
    In the Contact Center, Profile Card and Member Plan Flexcards provide a quick summary of member information and insurance plan details. The Account Record Page Contact Center record page layout already includes these Flexcards.

#### See Also

- [OmniStudio FlexCards](https://help.salesforce.com/s/articleView?id=xcloud.os_omnistudio_flexcards_24388.htm&type=5&language=en_US)