---
schema_version: "1"
id: 4b0a315cdf76234504a25fcd6e3ec95a55e393197d182dbdbac0605621045086
title: Enable Users to Create Knowledge Articles in the Contact Center
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/ind/264-0-0/admin_contact_center_enable_users_to_create_knowledge_articles.md
canonical_url: https://help.salesforce.com/s/articleView?id=ind.admin_contact_center_enable_users_to_create_knowledge_articles.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: e08a4a3fbe321eff77026f5b419319b75eceae72bbc2a55772ddfbc69c096f70
description: Follow the Service Setup Assistant to add users who can create knowledge articles.
products:
  - Health
release: "264"
---
# Enable Users to Create Knowledge Articles in the Contact Center

Follow the Service Setup Assistant to add users who can create knowledge articles.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition">
        <colgroup>
          <col>
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        <tbody>
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            <td class="slds-cell-wrap" style="vertical-align:top;">
              <p>Available in: Lightning Experience</p>
              <p style="margin-bottom:0;">Available in: <strong>Enterprise</strong> and <strong>Unlimited</strong> Editions with Health
                Cloud</p>
            </td>

          </tr>
        </tbody>
      </table> <table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
        <colgroup>
          <col style="width:50%">
          <col style="width:50%">
        </colgroup>
        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d116027e66">User Permissions Needed</th>
          </tr>
        </thead>
        <tbody>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d116027e66 ">To use the Contact Center for Health Cloud </td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d116027e66 ">Contact Center for Health Cloud permission set</td>

          </tr>
        </tbody>
      </table>

![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-ind-health-264-0-0-production-enus/90a9f828-79ab-49cd-ac8c-86e58ef7478e/images/icon_note.png)

Note You must have the Salesforce Knowledge feature license and Knowledge LSF Permission Set in your org.

1. From Setup, in the Quick Find box, enter Service Setup Assistant, and then select **Service Setup Assistant**.
2. Click **View All**.
3. Find and select **Knowledge Setup**.
4. Click **Start**.
5. Select the users who create knowledge articles. For example, select the contact center user.
6. Add a data category group and data category. For example, Contact Center Knowledge and Contact Center.
7. Click **Finish**.

- **[Configure Record Types for Knowledge Articles in the Contact Center](https://help.salesforce.com/s/articleView?id=ind.admin_contact_center_configure_record_types_for_knowledge_articles.htm&release=264.0.0&type=5)**  
    Knowledge articles help contact center agents answer frequently asked questions (FAQs). To create articles and how-tos, configure a Knowledge record type for how-to topics and add fields as needed.