---
schema_version: "1"
id: 491b4ff9cd727b32cc780a87d9b273a38ac034b58b9fa61020ef52d0a9373c5d
title: Configure CTI Softphone for the Contact Center
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/ind/264-0-0/admin_contact_center_configure_open_cti_softphone.md
canonical_url: https://help.salesforce.com/s/articleView?id=ind.admin_contact_center_configure_open_cti_softphone.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 2936b96fcafea912f749e292d1db046e471cb2798876813165cefb6f929c722f
description: Import a definition file, add directory numbers, and customize the softphone layout for your CTI integration.
products:
  - Health
release: "264"
---
# Configure CTI Softphone for the Contact Center

Import a definition file, add directory numbers, and customize the softphone layout for your CTI integration.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition">
        <colgroup>
          <col>
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            <td class="slds-cell-wrap" style="vertical-align:top;">
              <p>Available in: Lightning Experience</p>
              <p style="margin-bottom:0;">Available in: <strong>Enterprise</strong> and <strong>Unlimited</strong> Editions with Health
                Cloud</p>
            </td>

          </tr>
        </tbody>
      </table> <table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
        <colgroup>
          <col style="width:50%">
          <col style="width:50%">
        </colgroup>
        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d198715e66">User Permissions Needed</th>
          </tr>
        </thead>
        <tbody>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d198715e66 ">To use the Contact Center for Health Cloud </td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d198715e66 ">Contact Center for Health Cloud permission set </td>

          </tr>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d198715e66 ">To add users to a call center</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d198715e66 ">Manage Call Centers</td>

          </tr>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d198715e66 ">To import call center definition files</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d198715e66 ">Customize Application</td>

          </tr>
        </tbody>
      </table>

![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-ind-health-264-0-0-production-enus/90a9f828-79ab-49cd-ac8c-86e58ef7478e/images/icon_note.png)

Note If you’ve built a custom CTI adapter, make sure you first create a [definition file to support the customization](https://help.salesforce.com/s/articleView?id=service.cti_admin_definexmlcc.htm&type=5&language=en_US).

1. From Setup, in the Quick Find box, enter Call Center, and then click **Call Center**.
2. In Getting Started, click **Continue**.
3. In the Call Center Import window, click **Import** to bring in details from a [Call Center Definition File](https://help.salesforce.com/s/articleView?id=service.cti_admin_importcc.htm&type=5&language=en_US).
4. [Add the contact center user to the contact center](https://help.salesforce.com/s/articleView?id=service.cti_admin_manageagentsadd.htm&type=5&language=en_US). In Call Center Users, click Manage Call Center Users to add the contact center user.
5. Add a contact center [directory number](https://help.salesforce.com/s/articleView?id=service.cti_admin_ccdirectorynumbers.htm&type=5&language=en_US).
6. [Customize the softphone layout](https://help.salesforce.com/s/articleView?id=service.cti_admin_phonelayouts.htm&type=5&language=en_US) for your contact center. Click **Edit** next to Standard Softphone Layout to make your changes.
7. Save your changes.

#### See Also

- [_Salesforce Help_: Get Started with Open CTI](https://developer.salesforce.com/docs/atlas.en-us.api_cti.meta/api_cti/sforce_api_cti_intro.htm)