---
schema_version: "1"
id: 9ab522c5d0ac83e613cef7af44b5f963d90929adcfd897f6855cc85e2263ffb0
title: Add the CTI Softphone to the Contact Center
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/ind/264-0-0/admin_contact_center_add_the_cti_softphone.md
canonical_url: https://help.salesforce.com/s/articleView?id=ind.admin_contact_center_add_the_cti_softphone.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 46ec2329fc074b474ce8762c778e2edbaee75a3b17f197e6d6ec8e779327897b
description: Make the CTI Softphone easily accessible to the contact center user by adding it to the contact center app.
products:
  - Health
release: "264"
---
# Add the CTI Softphone to the Contact Center

Make the CTI Softphone easily accessible to the contact center user by adding it to the contact center app.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition">
        <colgroup>
          <col>
        </colgroup>
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            <td class="slds-cell-wrap" style="vertical-align:top;">
              <p>Available in: Lightning Experience</p>
              <p style="margin-bottom:0;">Available in: <strong>Enterprise</strong> and <strong>Unlimited</strong> Editions with Health
                Cloud</p>
            </td>

          </tr>
        </tbody>
      </table> <table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
        <colgroup>
          <col style="width:50%">
          <col style="width:50%">
        </colgroup>
        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d74983e66">User Permissions Needed</th>
          </tr>
        </thead>
        <tbody>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d74983e66 ">To use the Contact Center for Health Cloud </td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d74983e66 ">Contact Center for Health Cloud permission set </td>

          </tr>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d74983e66 ">To add users to a call center</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d74983e66 ">Manage Call Centers</td>

          </tr>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d74983e66 ">To import call center definition files</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d74983e66 ">Customize Application</td>

          </tr>
        </tbody>
      </table>

1. From Setup, in the Quick Find box, enter App Manager, and then click **App Manager**.
2. Next to Contact Center, click ![Dropdown](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-ind-health-264-0-0-production-enus/90a9f828-79ab-49cd-ac8c-86e58ef7478e/health/images/actions_button.png), and then click **Edit**.
3. In App Settings, go to Utility Items (Desktop Only).
4. Click **Add Utility Item**.
5. In the search bar, enter Open CTI Softphone, and then click **Open CTI Softphone**.
6. Save your changes.
7. Go to User Profiles, and make sure the contact center user’s profile is in the Selected column.
8. Save your changes.

#### See Also

- [Receive Calls from Members Through Open CTI Softphone](https://help.salesforce.com/s/articleView?id=ind.contact_center_receive_calls_from_members_through_open_cti_softphone.htm&type=5&language=en_US)