---
schema_version: "1"
id: 287cc4ee2b103397c03559358168af3aa7cd02ee451ec732e35da6c1a9dfc5d0
title: Action Launcher for the Contact Center
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/ind/264-0-0/admin_contact_center_action_launcher.md
canonical_url: https://help.salesforce.com/s/articleView?id=ind.admin_contact_center_action_launcher.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 7cd53c5202f4fbbb3b02f095505f4baa2f19e6e911c26fe7bcf165adbebd2c42
description: Help contact center agents quickly deploy commonly used processes and workflows. Configure frequently used actions and pin them to the Action Launcher component.
products:
  - Health
release: "264"
---
# Action Launcher for the Contact Center

Help contact center agents quickly deploy commonly used processes and workflows. Configure frequently used actions and pin them to the Action Launcher component.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition">
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            <p>Available in: Lightning Experience</p>
            <p style="margin-bottom:0;">Available in: <strong>Enterprise</strong> and <strong>Unlimited</strong> Editions with Health
              Cloud</p>
          </td>

        </tr>
      </tbody>
    </table>

For example, a member calls the Contact Center to file a claim or change their primary care physician. The contact center agent can quickly access these actions through the Action Launcher in the Contact Center, saving the agent valuable time for other tasks.

- **[Customize the Action Launcher in the Contact Center](https://help.salesforce.com/s/articleView?id=ind.admin_contact_center_customize_the_action_launcher.htm&release=264.0.0&type=5)**  
    Create your own quick actions and configure them in the Contact Center Action Launcher component. For example, if the contact center agent frequently gets requests to add patient medications, create a deployment from the Action Launcher in Setup.