---
schema_version: "1"
id: c3548759f9ce9579ce9ee250b9db18951fc1e340b581be8fe4a90648bf62146e
title: CRM Analytics and Artificial Intelligence
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/ind/264-0-0/admin_analytics_and_intelligence.md
canonical_url: https://help.salesforce.com/s/articleView?id=ind.admin_analytics_and_intelligence.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 955236a6c6298b02c4800ace50bff8eae99d608f09811f98dee35e96a3182d09
description: Create apps by using predefined templates to get predictions about the likelihood of prior authorization requests breaching service-level agreements (SLA), and recommendations about services that are likely to be received and requested by healthcare payers and providers.
products:
  - Health
release: "264"
---
# CRM Analytics and Artificial Intelligence

Create apps by using predefined templates to get predictions about the likelihood of prior authorization requests breaching service-level agreements (SLA), and recommendations about services that are likely to be received and requested by healthcare payers and providers.

- **[Provide Patient and Member Insights with Analytics](https://help.salesforce.com/s/articleView?id=ind.landing_tableau_crm.htm&release=264.0.0&type=5)**  
    CRM Analytics for Health Cloud gives you a complete view of your data to help you deliver connected, one-to-one patient or member care. Use business insights from CRM Analytics apps to drive intelligent patient engagement, improve care effectiveness, and identify and manage risk throughout your patient and member population.
- **[Set Up Artificial Intelligence Use Cases](https://help.salesforce.com/s/articleView?id=ind.admin_intelligence_predictions.htm&release=264.0.0&type=5)**  
    Get predictions about the likelihood of prior authorization requests breaching service-level agreements (SLA), and recommendations about services that are likely to be received and requested by payers and providers.