Unlike a complete reschedule, partial reschedule cancels slots downstream from the work types you start with, and creates appointments in the existing service appointment group.
Required Editions
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Available in: Lightning Experience Available in: Enterprise and Unlimited Editions with Health Cloud or Life Sciences Cloud |
Partial reschedule starts with the work type to reschedule; appointments for subsequent work types are rescheduled accordingly based on the defined lead time.
Let’s look at an example. Initially, you have apheresis booked on December 1, manufacturing on December 4, and infusion on December 7. Each work type has a lead time of two days because it takes two days to move the biosample from one service territory to another. Unfortunately, there’s a delay while transporting the biosample from the apheresis center to the manufacturing site, so you must reschedule the appointment for the manufacturing work type. Because of the required lead time, you’re required to reschedule the infusion work type as well.
In partial rescheduling, you select December 8 as the new slot date for manufacturing, and infusion is automatically rescheduled to December 10.
Partial rescheduling also accommodates scenarios in which the treatment center coordinator wants to move up an appointment due to criticality of the patient’s medical condition. Partial rescheduling lets you disregard the lead time restriction for the preceding work type.
Let’s go back to the example, where apheresis was booked on December 1, manufacturing on December 4, and infusion on December 7. The condition of the patient is now critical, so the engineered biosample is transported overnight from the manufacturing lab to the infusion service territory. Using partial rescheduling, the treatment center coordinator can disregard the lead time of the preceding work type (manufacturing) and reschedule the appointment for the infusion work type from December 7 to December 5.
- Partial Reschedule Versus Full Reschedule
While with complete reschedule, you can create a series of appointments, with Partial Reschedule you can select a work type in the middle of an appointment series and rebook slots downstream for each work type that follows.