---
schema_version: "1"
id: 6744177e1bce73622fc7b9ad8f90178366b7f4bc7402bbc607ca158e3940c916
title: Set Up Operating Hours for Work Types and Service Territories
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/ind/264-0-0/admin_advanced_therapy_management_set_up_operating_hours.md
canonical_url: https://help.salesforce.com/s/articleView?id=ind.admin_advanced_therapy_management_set_up_operating_hours.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: dc4981b69952cc96962d84205070388fbe4c15be5005b778a56cc50d4c9cdb1a
description: Configure operating hours to represent the hours during which a work type or a service territory is available.
products:
  - Life Sciences
release: "264"
---
# Set Up Operating Hours for Work Types and Service Territories

Configure operating hours to represent the hours during which a work type or a service territory is available.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition">
        <colgroup>
          <col>
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            <td class="slds-cell-wrap" style="vertical-align:top;">
              <p>Available in: Lightning Experience</p>
              <p style="margin-bottom:0;">Available in: <strong>Enterprise</strong> and <strong>Unlimited</strong> Editions with Health Cloud
                or Life Sciences Cloud</p>
            </td>

          </tr>
        </tbody>
      </table> <table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
        <colgroup>
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        <thead class="slds-text-title_caps ">
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            <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d234017e66">User Permissions Needed</th>
          </tr>
        </thead>
        <tbody>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d234017e66 ">To access Multi-Step Scheduling features:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d234017e66 ">
              <p>Multi-Step Scheduling permission set</p>
              <p>OR</p>
              <p style="margin-bottom:0;">Manage Multi-Step Scheduling
                features</p>
            </td>

          </tr>
        </tbody>
      </table>

1. From the App Launcher, find and select **Operating Hours**.
2. Click **New**.
3. Add a name and description for the operating hours specific to your work type or service territory.
4. Select the time zone for the work type or service territory.
5. Set up time slots for work types.
    
    ![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-ind-life_sciences-264-0-0-production-enus/ebdafac5-c5fe-47a7-ac14-81533ab4e08f/images/icon_note.png)
    
    Note Set up Service Appointment Windows only if you want to use operating hours’ time slots to define the availability of slots. Time slots can be used with or without shift records.
    
    - To use operating hours (time slots) along with shifts, enable **Use service territory member’s shift** and **Use service territory’s operating hours with shifts** in Scheduling Policies.
    - To only use operating hours (time slots), disable **Use service territory member’s shift** and **Use service territory’s operating hours with shifts** in Scheduling Policies. Make sure you assign time slots to work types.
    
    1. Under Set Service Appointment Windows, click **Add Row**
        
        ![An operating hours record with name, time zones, and service appointment windows, associated with work types.](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-ind-life_sciences-264-0-0-production-enus/ebdafac5-c5fe-47a7-ac14-81533ab4e08f/life_sciences/images/admin_advanced_therapy_management_operation_hours.png)
    2. Select a day and add start and end times for the time slot.
    3. Add work types that are operational in the service appointment windows.
6. Save your changes.

#### See Also

- [_Salesforce Help_: Set Up Operating Hours in Salesforce Scheduler](https://help.salesforce.com/s/articleView?id=platform.ls_set_up_oh.htm&type=5&language=en_US)
- [_Salesforce Help_: Configure Scheduling Policies for Advanced Therapy Management](https://help.salesforce.com/s/articleView?id=ind.admin_advanced_therapy_management_configure_appointment_slot_intervals_with_scheduling_policies.htm&release=264.0.0&type=5 "Make it easy for multi-step scheduling users to find and book appropriate slots. Configure time slot intervals to determine the intervals in which each appointment starts. Also enable Salesforce Scheduler to use service territory member’s shifts to search for slots.")