---
schema_version: "1"
id: c2bfc5aaaba1d131d5c88144d15ff2c123b33d51a88d3365ffedbe2b0f4632d8
title: Work with Actionable Lists
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/ind/264-0-0/actionable_segmentation_work_with_lists.md
canonical_url: https://help.salesforce.com/s/articleView?id=ind.actionable_segmentation_work_with_lists.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 4283e45055ae0b077bc9da9215c4d24ddde8d51d506185ab3dbc5a5032dbb550
description: Set priority, assign OmniScripts for guided interactions, and assign actionable lists to sales or service reps to engage with prospects including existing customers.
products:
  - Industry Solutions
  - Cross Cloud
release: "264"
---
# Work with Actionable Lists

Set priority, assign OmniScripts for guided interactions, and assign actionable lists to sales or service reps to engage with prospects including existing customers.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Clouds that have Industry Sales Excellence Add On and Query for Datapipelines User licenses</td></tr></tbody></table>

After you create an actionable list, set a priority for it and associate an OmniScript to guide reps to engage with prospects.

Map your objectives and actions with resource links. 

 
| OBJECTIVE | LINK TO RESOURCES |
| --- | --- |
| As list creators, set a priority and configure OmniScript in actionable lists. Assign actionable lists to sales or service reps. | [Actionable List Members](https://help.salesforce.com/s/articleView?id=ind.actionable_list_members.htm&release=264.0.0&type=5 "Help list creators view actionable list members or prospects, including existing customers. Enable list creators to set up and assign actionable lists to sales agents or service agents. The agents can then engage with and build trusted relationships with prospects.") |
| As sales or service reps, prioritize your tasks for the day by looking at Outreach List. Click a prospect in an Outreach List to view the record details. | [Outreach List](https://help.salesforce.com/s/articleView?id=ind.the_outreach_list_component.htm&release=264.0.0&type=5 "Help your sales or service reps get the most out of their prospect engagements with Outreach List in the split view. Enable the reps to effortlessly and efficiently cross-sell products, collect outstanding dues, and provide advisory services to prospects, including existing customers.") |
| As sales or service reps, perform client engagements by using preconfigured call scripts, actions to complete transactions, and features to take notes on the outcome of a call and to send feedback surveys. | [Actionable List Engagement](https://help.salesforce.com/s/articleView?id=ind.actionable_list_engagement.htm&release=264.0.0&type=5 "Help your sales agents and service agents engage with the prospects, including existing customers, interested in a product or service, such as an insurance or vacation package. Allow agents to complete an engagement seamlessly without having to leave the sales console. They can document a prospect's responses, complete transactions, and wrap up the engagement by taking notes and scheduling a follow-up meeting.") |