---
schema_version: "1"
id: d3b591b36e233dc85a4c064ed3660f9ff29a01eea59c98fb8fdc0092c01013b6
title: Troubleshoot Actionable Segmentation Issues
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/ind/264-0-0/actionable_segmentation_troubleshoot_issues.md
canonical_url: https://help.salesforce.com/s/articleView?id=ind.actionable_segmentation_troubleshoot_issues.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 4b9da04432fa452268b28e7d167a791bcc7e3fea19cafb15c16a31a277f6b208
description: Can’t seem to get Actionable Segmentation working for you? To resolve issues with Actionable Segmentation, try these solutions.
products:
  - Industry Solutions
  - Cross Cloud
release: "264"
---
# Troubleshoot Actionable Segmentation Issues

Can’t seem to get Actionable Segmentation working for you? To resolve issues with Actionable Segmentation, try these solutions.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Clouds that have Industry Sales Excellence and Query for Datapipelines User licenses</td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
      <colgroup>
        <col style="width:50%">
        <col style="width:50%">
      </colgroup>
      <thead class="slds-text-title_caps ">
        <tr class="">
          <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d6354e58">User Permissions Needed</th>
        </tr>
      </thead>
      <tbody>
        <tr class="">
          <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d6354e58 ">To troubleshoot Actionable Segmentation issues:</td>

          <td class="slds-cell-wrap" style="vertical-align:top;" headers="d6354e58 ">
            <p>Actionable Segmentation</p>
            <p>AND</p>
            <p style="margin-bottom:0;">Data Pipelines Base User</p>
          </td>

        </tr>
      </tbody>
    </table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small ">
        <colgroup>
          <col style="width:50%">
          <col style="width:50%">
        </colgroup>
        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d6354e95">ISSUE</th>
            <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d6354e98">POSSIBLE RESOLUTION</th>
          </tr>
        </thead>
        <tbody>
          <tr class="">
            <td data-label="ISSUE" class="slds-cell-wrap" style="vertical-align:top;" headers="d6354e95 ">When creating writeback object in the data processing engine definition, can’t find
              ActionableSegmentation folder in CRM Analytics shared space to save the dataset.</td>

            <td data-label="POSSIBLE RESOLUTION" class="slds-cell-wrap" style="vertical-align:top;" headers="d6354e98 ">
              <p>If you have enabled Actionable Segmentation without enabling Data Pipelines, the
                auto-installed application creation request fails, and datasets associated with list
                definitions can’t be saved in the ActionableSegmentation shared folder of the
                auto-installed application. To resolve this issue, run the failed auto-install request
                again:</p>
              <ul>
                <li>From Setup, in the Quick Find box, enter
                  <kbd>Auto-Installed</kbd>, and then select <strong class="uicontrol">Auto-Installed
                    Apps</strong>.
                </li>

                <li>Click the <strong class="uicontrol">Requests</strong> tab.</li>

                <li>Locate the Actionable Segmentation app creation request that has failed.</li>

                <li>To run the auto-install request for Actionable Segmentation app again, click
                  the action menu and select <strong class="uicontrol">Try Again</strong>.</li>

              </ul>
            </td>

          </tr>
          <tr class="">
            <td data-label="ISSUE" class="slds-cell-wrap" style="vertical-align:top;" headers="d6354e95 ">Unable to update the data processing engine definition associated with an actionable
              list definition.</td>

            <td data-label="POSSIBLE RESOLUTION" class="slds-cell-wrap" style="vertical-align:top;" headers="d6354e98 ">
              <p>You can’t update the data processing engine definition without deactivating the
                associated actionable list definition. Before updating the data processing engine
                definition, deactivate the associated actionable list definition:</p>
              <ul>
                <li>From Setup, in the Quick Find box, enter <kbd>Actionable
                    Segmentation</kbd>, and then select <strong class="uicontrol">Actionable Segmentation
                    Settings</strong>.</li>

                <li>Locate the actionable list definition that you want to deactivate, and go to
                  the corresponding Active column.</li>

                <li>Turn off the&nbsp;<strong class="uicontrol">Active</strong>option.</li>

              </ul>
            </td>

          </tr>
          <tr class="">
            <td data-label="ISSUE" class="slds-cell-wrap" style="vertical-align:top;" headers="d6354e95 ">Unable to use an existing data processing engine definition with an actionable list
              definition.</td>

            <td data-label="POSSIBLE RESOLUTION" class="slds-cell-wrap" style="vertical-align:top;" headers="d6354e98 ">You must create a data processing engine definition for an actionable list definition
              using the actionable list definition workflow. When you create an actionable list
              definition, the Data Processing Engine is launched where you can define cross-object join
              criteria in a Data Processing Engine definition to transform the data in the format you
              want. </td>

          </tr>
          <tr class="">
            <td data-label="ISSUE" class="slds-cell-wrap" style="vertical-align:top;" headers="d6354e95 ">Unable to delete the actionable list definition.</td>

            <td data-label="POSSIBLE RESOLUTION" class="slds-cell-wrap" style="vertical-align:top;" headers="d6354e98 ">You can’t delete an actionable list definition if it has an associated actionable
              list.</td>

          </tr>
        </tbody>
      </table>