--- schema_version: "1" id: 8a914c33f79bd07a16bcfacdfec2a7dee7010de4711f45e10c6ee6255ad87847 title: Create Actionable Lists with Data 360 Data Model Objects collection: admin version: current locale: en-us portal_url: https://docs.salesforce.com/admin/current/en-us/ind/264-0-0/actionable_list_data360.md canonical_url: https://help.salesforce.com/s/articleView?id=ind.actionable_list_data360.htm&release=264.0.0&type=5 source_site: help.salesforce.com content_type: documentation content_hash: 1f92cdb12650318e05838ae2579f4667f63e6c30e66abd293ca735decb56f0c2 description: Filter and curate lists by using fields from a Data 360 data model object (DMO), which can combine your CRM data with enriched external data. You see additional fields from external systems on each record without writing that data to CRM. products: - Industry Solutions - Cross Cloud release: "264" --- # Create Actionable Lists with Data 360 Data Model Objects Filter and curate lists by using fields from a Data 360 data model object (DMO), which can combine your CRM data with enriched external data. You see additional fields from external systems on each record without writing that data to CRM. Actionable List with Data 360 data model objects extends Actionable Segmentation to include fields from Data 360 Data Model Objects (DMOs). Build lists directly from a Data 360 DMO, which can combine your CRM data with enriched external data, such as usage metrics, engagement scores, and account health indicators. Instead of selecting a pre-built segment, you filter directly on DMO fields, so your admin doesn't need to pre-build a segment for every use case. Because lists build directly from DMO data, they aren't bound by the lower list-volume limit that applies to segment-based lists. DMO field values serve only as criteria for filtering and list membership. They're never written back to CRM records. For example, you curate a list of records whose external metric exceeds a threshold, without that value ever being stored on the Account record. ## Why Use Data 360 Data Model Objects Often, the data you need to act on lives outside CRM, such as account balances, usage metrics, or transaction history in an external system. This data is volatile and sensitive. Copying it onto CRM records increases database bloat and compliance risk, so most organizations model it externally instead. With Data 360, you ingest and model that external data as a data model object, and a data transform combines it with your CRM data. Filtering happens directly on the DMO to build the list. The external values appear in the list builder for review, but only standard CRM references are stored as actionable list members. This keeps your CRM data clean while you act on external field values alongside it. ## How Actionable Lists with Data 360 DMOs Work Each list draws on a Data 360 DMO. The DMO can hold data from a single source, or it can combine data from several sources into one DMO with a data transform. To build or prepare a DMO, see [Prepare Data 360 Data Model Objects for Actionable Lists](https://help.salesforce.com/s/articleView?id=ind.actionable_list_data360_prepare_dmos.htm&release=264.0.0&type=5 "Make sure that a data model object (DMO) with the data you want is available in Data 360 and ready to use. The data can come from a single source or be combined from multiple sources."). Your Salesforce admin creates an Actionable List Definition that connects a Data 360 DMO to a CRM source object and sets the fields and member statuses that you can use. From a saved definition, you create an actionable list, apply filters to refine which records to include, and save the list. For example, a team wants to reach out to accounts whose product usage is declining. The usage data lives in an external system, so an admin combines it with Account records in a DMO and creates a definition on the Account object. A user then builds a list and filters it to accounts with a low usage score. The list includes those accounts for outreach, but the usage score is never written to the Account record. Each actionable list contains actionable list members, one for each record in the list. To learn how access to a list and its members is determined, see [How Actionable List Sharing Works](https://help.salesforce.com/s/articleView?id=ind.actionable_list_sharing_model.htm&release=264.0.0&type=5 "Sharing works differently for an actionable list and for its members. A list uses standard sharing, but a member doesn't. Understanding both models helps you troubleshoot unexpected access and plan sharing before you roll out a list to your team."). - **[Prepare Data 360 Data Model Objects for Actionable Lists](https://help.salesforce.com/s/articleView?id=ind.actionable_list_data360_prepare_dmos.htm&release=264.0.0&type=5)** Make sure that a data model object (DMO) with the data you want is available in Data 360 and ready to use. The data can come from a single source or be combined from multiple sources. - **[Turn On Actionable List with Data 360 Data Model Objects](https://help.salesforce.com/s/articleView?id=ind.actionable_list_data360_enable.htm&release=264.0.0&type=5)** Turn on the feature in Setup to allow your users to curate lists by using enriched Data 360 fields. - **[Create an Actionable List Definition for Lists That Use Data 360 Data Model Objects](https://help.salesforce.com/s/articleView?id=ind.actionable_list_data360_create_definition.htm&release=264.0.0&type=5)** An Actionable List Definition connects a Data 360 data model object (DMO) to a CRM source object and determines which fields and member statuses are available when users build lists. Complete this step for each DMO that you want to make available to users. - **[Create an Actionable List from Data 360 Data Model Objects](https://help.salesforce.com/s/articleView?id=ind.actionable_list_data360_create_list.htm&release=264.0.0&type=5)** Select a Data 360 DMO-based actionable list definition and configure the basic list properties. Apply filters to refine the list members based on your business requirements. You can create multiple filters and combine them by using filter logic. Before you create a list, make sure that your Salesforce admin created the Actionable List Definition that you plan to use. - **[Work with Actionable Lists Created from Data 360 Data Model Objects](https://help.salesforce.com/s/articleView?id=ind.actionable_list_data360_work_with_lists.htm&release=264.0.0&type=5)** Set priority, assign Omniscripts for guided interactions, and assign actionable lists to users to engage with prospects, including existing customers. - **[Troubleshoot Actionable Lists Created from Data 360 Data Model Objects](https://help.salesforce.com/s/articleView?id=ind.actionable_list_data360_troubleshooting.htm&release=264.0.0&type=5)** To resolve issues when you create actionable lists from Data 360 data model objects, try these resolutions.