---
schema_version: "1"
id: a1acb735818010aa189d16ddcd7c8dcca912c35d3e846b47a62ccfe57da09c21
title: Launch Recommended Actions by Analyzing Customer Interactions
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/ind/264-0-0/action_launcher_launch_recommended_actions_analyze_interaction.md
canonical_url: https://help.salesforce.com/s/articleView?id=ind.action_launcher_launch_recommended_actions_analyze_interaction.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: da3c4a192b43184b584ce661ee0022bbadc7e6c4cf96fff5b2f91391af6e4489
description: To assist your customers, Action Launcher can analyze your customer interactions and find the recommended actions for you.
products:
  - Industry Solutions
  - Cross Cloud
release: "264"
---
# Launch Recommended Actions by Analyzing Customer Interactions

To assist your customers, Action Launcher can analyze your customer interactions and find the recommended actions for you.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Starter</strong>, <strong>Professional</strong>, <strong>Enterprise</strong>, and <strong>Unlimited</strong> Editions with the <a href="https://help.salesforce.com/s/articleView?id=ind.action_launcher_permissions.htm&amp;release=264.0.0&amp;type=5" title="Users access Action Launcher in their Salesforce org through supported editions, add-ons, and permissions.">required add-ons</a></td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
        <colgroup>
          <col>
          <col>
        </colgroup>
        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d1445e80">User Permissions Needed</th>
          </tr>
        </thead>
        <tbody>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d1445e80 ">To launch actions:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d1445e80 ">Industry Service Excellence and Einstein for Service Innovations permission
              set</td>

          </tr>
        </tbody>
      </table>

To use Recommended Actions, make sure the Recommended Actions admin setting is turned on. See [Enable Recommended Actions](https://help.salesforce.com/s/articleView?id=ind.action_launcher_enable_recommended_actions.htm&type=5&language=en_US). On Action Launcher, turn on Recommended Actions.

1. To search for an action, click **Show Topics** on Action Launcher.
    
    The Show Topics button is available when you use Action Launcher on a voice call or messaging session record page. The button is also available in the child subtab of a voice call or messaging session record tab. Action Launcher shows two topics, and selects the first topic by default.
2. Select a topic on Action Launcher.
    
    A list of recommended actions appears.
3. To initiate a recommended action, click the action on Action Launcher.