---
schema_version: "1"
id: fdee7abdd2b75441a8450fc8ef0c5350dd39ff08700abc9683af5974a3c54f4e
title: Methods for Using Recommended Actions
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/ind/264-0-0/action_launcher_launch_recommended_actions.md
canonical_url: https://help.salesforce.com/s/articleView?id=ind.action_launcher_launch_recommended_actions.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: f8439dbef2b5d2c96b23f84e33e60699193049e5c1ff230eff0e460ef321f1f9
description: Action Launcher can recommend the best suited actions to resolve your customer's issues and requests. Action Launcher finds recommended actions based on your search keywords or by analyzing your customer interaction through messaging session or voice call channels. It can also find recommended actions by analyzing record data like the case subject and description. Identify the appropriate recommended action from the search results, and launch it to resolve the issue or request.
products:
  - Industry Solutions
  - Cross Cloud
release: "264"
---
# Methods for Using Recommended Actions

Action Launcher can recommend the best suited actions to resolve your customer's issues and requests. Action Launcher finds recommended actions based on your search keywords or by analyzing your customer interaction through messaging session or voice call channels. It can also find recommended actions by analyzing record data like the case subject and description. Identify the appropriate recommended action from the search results, and launch it to resolve the issue or request.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Starter</strong>, <strong>Professional</strong>, <strong>Enterprise</strong>, and <strong>Unlimited</strong> Editions with the <a href="https://help.salesforce.com/s/articleView?id=ind.action_launcher_permissions.htm&amp;release=264.0.0&amp;type=5" title="Users access Action Launcher in their Salesforce org through supported editions, add-ons, and permissions.">required add-ons</a></td></tr></tbody></table>

Use the method that best suits your needs.

- Launch recommended actions by entering keywords.
- Launch recommended actions by analyzing customer interaction.

- **[Launch Recommended Actions by Analyzing Customer Interactions](https://help.salesforce.com/s/articleView?id=ind.action_launcher_launch_recommended_actions_analyze_interaction.htm&release=264.0.0&type=5)**  
    To assist your customers, Action Launcher can analyze your customer interactions and find the recommended actions for you.
- **[Launch Recommended Actions by Entering Keywords](https://help.salesforce.com/s/articleView?id=ind.action_launcher_launch_recommended_actions_keywords.htm&release=264.0.0&type=5)**  
    To assist your customers, enter keywords in Action Launcher to find the recommended actions.
- **[Launch Recommended Actions by Analyzing Record Data](https://help.salesforce.com/s/articleView?id=ind.action_launcher_launch_recommended_actions_by_analyzing_record_data.htm&release=264.0.0&type=5)**  
    To assist your customers, Action Launcher can analyze record data and find recommended actions. This method suggests actions by deriving the appropriate purpose from non-conversation record data, such as the Case Subject and Case Description.