---
schema_version: "1"
id: 35c1966ecb6ffa0b09f013fdb247825c5cdaafcbbb5cc6e552df49f8c4be0e63
title: Create Case Form
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/experience/264-0-0/rss_case_creation.md
canonical_url: https://help.salesforce.com/s/articleView?id=experience.rss_case_creation.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: fbced62cb2a62ae6869759bc1d7011892e15f8eb6b28022a5c14abf53799d0f7
description: The Create Case Form component searches text as it’s being entered into a case and displays articles based on the typed text. If users don’t see an answer, they can contact support for help. You can also protect your site from spammers by adding a reCAPTCHA widget that guest users must complete before they create a case.
products:
  - Experiences
release: "264"
---
# Create Case Form

The Create Case Form component searches text as it’s being entered into a case and displays articles based on the typed text. If users don’t see an answer, they can contact support for help. You can also protect your site from spammers by adding a reCAPTCHA widget that guest users must complete before they create a case.

Before Spring ‘16, this component was named Case Creation.

![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-experience-communities-264-0-0-production-enus/bf7df212-91a1-4fa3-a007-4d6f3e3b470b/images/icon_note.png)

Note When you configure the case page layout for your site, specify that some fields are required. Adding required fields to the layout ensures that customers don’t accidentally submit cases with empty fields.

1. Select the **Create Case Form** component in the page you're configuring.
2. In the property editor, configure the properties for the component.
    
    <table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small ">
            <colgroup>
              <col style="width:28.000000000000004%">
              <col style="width:72%">
            </colgroup>
            <thead class="slds-text-title_caps ">
              <tr class="">
                <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d38575e62">Property</th>
                <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d38575e65">Details</th>
              </tr>
            </thead>
            <tbody>
              <tr class="">
                <td data-label="Property" class="slds-cell-wrap" style="vertical-align:top;" headers="d38575e62 ">
                  <strong class="uicontrol">General Settings</strong>
                </td>

                <td data-label="Details" class="slds-cell-wrap" style="vertical-align:top;" headers="d38575e65 ">Click to expand the section with general setting
                  properties.</td>

              </tr>
              <tr class="">
                <td data-label="Property" class="slds-cell-wrap" style="vertical-align:top;" headers="d38575e62 ">
                  <samp class="parmname">Attach Files</samp>
                </td>

                <td data-label="Details" class="slds-cell-wrap" style="vertical-align:top;" headers="d38575e65 ">Lets authenticated users attach a file to the comment in
                  the case. Your organization’s settings control the limits
                  for file sizes. If you enable Web-to-Case to let guest users
                  create cases, keep in mind that guest users can’t attach
                  files to a case.</td>

              </tr>
              <tr class="">
                <td data-label="Property" class="slds-cell-wrap" style="vertical-align:top;" headers="d38575e62 ">
                  <samp class="parmname">Header Title</samp>
                </td>

                <td data-label="Details" class="slds-cell-wrap" style="vertical-align:top;" headers="d38575e65 ">Text that displays at the top of the page customers use
                  to create a case. The default is Email Customer
                  Support.</td>

              </tr>
              <tr class="">
                <td data-label="Property" class="slds-cell-wrap" style="vertical-align:top;" headers="d38575e62 ">
                  <samp class="parmname">Confirmation Message Title</samp>
                </td>

                <td data-label="Details" class="slds-cell-wrap" style="vertical-align:top;" headers="d38575e65 ">Text that appears as the title of the message confirming
                  that the case has been created. The default is: Your request
                  was submitted successfully.</td>

              </tr>
              <tr class="">
                <td data-label="Property" class="slds-cell-wrap" style="vertical-align:top;" headers="d38575e62 ">
                  <samp class="parmname">Confirmation Message
                    Description</samp>
                </td>

                <td data-label="Details" class="slds-cell-wrap" style="vertical-align:top;" headers="d38575e65 ">Text that appears as the body of the message confirming
                  that the case has been created. For example, You'll hear
                  back from us soon.</td>

              </tr>
              <tr class="">
                <td data-label="Property" class="slds-cell-wrap" style="vertical-align:top;" headers="d38575e62 ">
                  <strong class="uicontrol">Actions in the Publisher</strong>
                </td>

                <td data-label="Details" class="slds-cell-wrap" style="vertical-align:top;" headers="d38575e65 ">Click to expand the section with action
                  properties.</td>

              </tr>
              <tr class="">
                <td data-label="Property" class="slds-cell-wrap" style="vertical-align:top;" headers="d38575e62 ">
                  <samp class="parmname">Signed-In User Case Action</samp>
                </td>

                <td data-label="Details" class="slds-cell-wrap" style="vertical-align:top;" headers="d38575e65 ">The name of the action that creates cases for
                  authenticated users. Use the action layout editor for the
                  case object in Salesforce setup to specify which fields to
                  include in the layout. The NewCase action is a default in
                  your Salesforce org.</td>

              </tr>
              <tr class="">
                <td data-label="Property" class="slds-cell-wrap" style="vertical-align:top;" headers="d38575e62 ">
                  <samp class="parmname">Guest User Case Action</samp>
                </td>

                <td data-label="Details" class="slds-cell-wrap" style="vertical-align:top;" headers="d38575e65 ">The name of the action that creates cases for
                  unauthenticated users. Use the action layout editor for the
                  case object in Salesforce setup to specify which fields to
                  include in the layout.</td>

              </tr>
              <tr class="">
                <td data-label="Property" class="slds-cell-wrap" style="vertical-align:top;" headers="d38575e62 ">
                  <strong class="uicontrol">Case Deflection</strong>
                </td>

                <td data-label="Details" class="slds-cell-wrap" style="vertical-align:top;" headers="d38575e65 ">Click to expand the section with case deflection
                  properties.</td>

              </tr>
              <tr class="">
                <td data-label="Property" class="slds-cell-wrap" style="vertical-align:top;" headers="d38575e62 ">
                  <samp class="parmname">Use Case Text to Suggest
                    Articles</samp>
                </td>

                <td data-label="Details" class="slds-cell-wrap" style="vertical-align:top;" headers="d38575e65 ">Uses the text users type in the case title and
                  description fields to suggest articles in the deflection
                  area of the page. Article deflection appears only when
                  you’ve implemented Salesforce Knowledge in your org.</td>

              </tr>
              <tr class="">
                <td data-label="Property" class="slds-cell-wrap" style="vertical-align:top;" headers="d38575e62 ">
                  <samp class="parmname">Number of Articles</samp>
                </td>

                <td data-label="Details" class="slds-cell-wrap" style="vertical-align:top;" headers="d38575e65 ">Number of articles that display in the component.</td>

              </tr>
              <tr class="">
                <td data-label="Property" class="slds-cell-wrap" style="vertical-align:top;" headers="d38575e62 ">
                  <samp class="parmname">Top-Level Category</samp>
                </td>

                <td data-label="Details" class="slds-cell-wrap" style="vertical-align:top;" headers="d38575e65 ">Top-level data category for template-driven sites using
                  data categories. This data category is where articles used
                  for deflection come from.</td>

              </tr>
              <tr class="">
                <td data-label="Property" class="slds-cell-wrap" style="vertical-align:top;" headers="d38575e62 ">Category Group name for article deflection</td>

                <td data-label="Details" class="slds-cell-wrap" style="vertical-align:top;" headers="d38575e65 ">Data category group name for template-driven sites using
                  data categories.</td>

              </tr>
              <tr class="">
                <td data-label="Property" class="slds-cell-wrap" style="vertical-align:top;" headers="d38575e62 ">
                  <samp class="parmname">Deflection Banner Text</samp>
                </td>

                <td data-label="Details" class="slds-cell-wrap" style="vertical-align:top;" headers="d38575e65 ">Text that displays as the title of the deflection area of
                  the page. The default is Need Answers Fast?.</td>

              </tr>
              <tr class="">
                <td data-label="Property" class="slds-cell-wrap" style="vertical-align:top;" headers="d38575e62 ">
                  <samp class="parmname">Deflection Text</samp>
                </td>

                <td data-label="Details" class="slds-cell-wrap" style="vertical-align:top;" headers="d38575e65 ">Text that displays as the subtitle in the deflection area
                  of the page.</td>

              </tr>
              <tr class="">
                <td data-label="Property" class="slds-cell-wrap" style="vertical-align:top;" headers="d38575e62 ">
                  <samp class="parmname">Mobile-Only Deflection Text</samp>
                </td>

                <td data-label="Details" class="slds-cell-wrap" style="vertical-align:top;" headers="d38575e65 ">Text that displays in the deflection area for users of
                  mobile devices.</td>

              </tr>
              <tr class="">
                <td data-label="Property" class="slds-cell-wrap" style="vertical-align:top;" headers="d38575e62 ">
                  <strong class="uicontrol">reCAPTCHA Settings</strong>
                </td>

                <td data-label="Details" class="slds-cell-wrap" style="vertical-align:top;" headers="d38575e65 ">
                  <p>Click to expand the section with reCAPTCHA settings.
                  </p>
                  <p style="margin-bottom:0;">Google no longer supports reCAPTCHA v1, which is the
                    only version currently available in Experience Builder
                    sites. In order to use reCAPTCHA v2 and above your
                    sites, use a custom Lightning component. </p>
                </td>

              </tr>
              <tr class="">
                <td data-label="Property" class="slds-cell-wrap" style="vertical-align:top;" headers="d38575e62 ">
                  <samp class="parmname">reCAPTCHA for Guest Case
                    Creation</samp>
                </td>

                <td data-label="Details" class="slds-cell-wrap" style="vertical-align:top;" headers="d38575e65 ">Adds the reCAPTCHA widget to your page. The reCAPTCHA
                  widget requires guest users to complete a text field
                  successfully before they can create a case. </td>

              </tr>
              <tr class="">
                <td data-label="Property" class="slds-cell-wrap" style="vertical-align:top;" headers="d38575e62 ">
                  <samp class="parmname">Secret Key for reCAPTCHA</samp>
                </td>

                <td data-label="Details" class="slds-cell-wrap" style="vertical-align:top;" headers="d38575e65 ">Enter the key that you received when you registered for
                  the service.</td>

              </tr>
              <tr class="">
                <td data-label="Property" class="slds-cell-wrap" style="vertical-align:top;" headers="d38575e62 ">
                  <samp class="parmname">Site Key for reCAPTCHA</samp>
                </td>

                <td data-label="Details" class="slds-cell-wrap" style="vertical-align:top;" headers="d38575e65 ">
                  <p>Enter the key that you received when you registered for
                    the service.</p>
                  <p style="margin-bottom:0;">Make sure that you thoroughly test the
                    reCAPTCHA widget in your production
                    organization.</p>
                </td>

              </tr>
            </tbody>
          </table>

![Example](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-experience-communities-264-0-0-production-enus/bf7df212-91a1-4fa3-a007-4d6f3e3b470b/images/icon_example.png)

Example Sample Create Case Form component:

![Create Case Form component](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-experience-communities-264-0-0-production-enus/bf7df212-91a1-4fa3-a007-4d6f3e3b470b/communities/images/case_creation_napili_guest_element.png)

#### See Also

- [Which Components Can I Use with Each Aura Template?](https://help.salesforce.com/s/articleView?id=experience.rss_component_reference_table.htm&release=264.0.0&type=5 "Aura site templates, such as Customer Service and Partner Central, are each composed of pages, which in turn are made up of customizable components. Consult this table to find out which Aura template each component can be used in, and when the component became available.")