---
schema_version: "1"
id: a5e7acbcc99fca7054e1ec8029fdf04ab9fedfc61ac7a82467cb5f2edb250e63
title: Differences Between Q&A Features in Salesforce
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/experience/264-0-0/questions_q_and_a_features.md
canonical_url: https://help.salesforce.com/s/articleView?id=experience.questions_q_and_a_features.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: ef4c528d3cc431ee58495cb35436574efbb47f982bb0385db193dd20a6a3cc4e
description: Salesforce offers various question-and-answer features that you can implement in your Salesforce organization and communities. Because some of these features use similar terminology, take a moment to review the differences between them.
products:
  - Experiences
release: "264"
---
# Differences Between Q&A Features in Salesforce

Salesforce offers various question-and-answer features that you can implement in your Salesforce organization and communities. Because some of these features use similar terminology, take a moment to review the differences between them.

### Required Editions

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          <td class="slds-cell-wrap" style="vertical-align:top;">Available in: both Salesforce Classic and Lightning Experience</td>

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          <td class="slds-cell-wrap" style="vertical-align:top;">
            <p>Answers and Chatter Answers are available in: <strong>Enterprise</strong>, <strong>Performance</strong>,
              <strong>Unlimited</strong>, and <strong>Developer</strong> Editions
            </p>
            <p style="margin-bottom:0;">Chatter Questions is available in:
              <strong>Essentials</strong>, <strong>Group</strong>, <strong>Professional</strong>, <strong>Enterprise</strong>,
              <strong>Performance</strong>, <strong>Unlimited</strong>, and <strong>Developer</strong> Editions
            </p>
          </td>

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    </table>

Salesforce has released three features that let users post questions and answers in a public forum setting. While these features share a common purpose, they represent an evolution of Salesforce’s Q&A features.

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          <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d39912e99">Q&amp;A Feature</th>
          <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d39912e102">Description</th>
          <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d39912e105">Structure</th>
          <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d39912e108">How Users Access It</th>
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          <td data-label="Q&amp;A Feature" class="slds-cell-wrap" style="vertical-align:top;" headers="d39912e99 "><strong>Version 1: Answers</strong> (Salesforce Classic only)</td>

          <td data-label="Description" class="slds-cell-wrap" style="vertical-align:top;" headers="d39912e102 ">Answers, released in Winter ’11, was Salesforce’s first Q&amp;A feature for
            communities. Starting in Summer ’13, Answers isn’t available in new orgs.</td>

          <td data-label="Structure" class="slds-cell-wrap" style="vertical-align:top;" headers="d39912e105 ">Answers is built on the Question standard object.</td>

          <td data-label="How Users Access It" class="slds-cell-wrap" style="vertical-align:top;" headers="d39912e108 ">Internal users access the Answers feature via the <strong class="uicontrol">Answers</strong> tab in
            Salesforce.</td>

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          <td data-label="Q&amp;A Feature" class="slds-cell-wrap" style="vertical-align:top;" headers="d39912e99 "><strong>Version 2: Chatter Answers</strong> (Salesforce Classic only)</td>

          <td data-label="Description" class="slds-cell-wrap" style="vertical-align:top;" headers="d39912e102 ">
            <p>Chatter Answers, released in Spring ’12, was intended for customers who liked the
              Answers user experience but wanted more features. </p>
            <p style="margin-bottom:0;">Chatter Answers let companies maintain
              an out-of-the-box, self-service site where users could help address each other’s questions,
              and provided a feed view of users’ questions. Starting in Summer ’16, Chatter Answers isn’t
              available in new orgs.</p>
          </td>

          <td data-label="Structure" class="slds-cell-wrap" style="vertical-align:top;" headers="d39912e105 ">Chatter Answers is built on the Question standard object.</td>

          <td data-label="How Users Access It" class="slds-cell-wrap" style="vertical-align:top;" headers="d39912e108 ">Internal users access Chatter Answers via the <strong class="uicontrol">Q&amp;A</strong> tab, and
            moderators can view a list of questions in the <strong class="uicontrol">Questions</strong> tab.</td>

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          <td data-label="Q&amp;A Feature" class="slds-cell-wrap" style="vertical-align:top;" headers="d39912e99 ">
            <strong>Version 3: Chatter Questions</strong>
          </td>

          <td data-label="Description" class="slds-cell-wrap" style="vertical-align:top;" headers="d39912e102 ">
            <p>Chatter Questions, released in Winter ’15, represents the most advanced developments in
              Salesforce Q&amp;A functionality. Because it takes advantage of Chatter’s built-in
              capabilities, it’s ideal for customers who want their Q&amp;A feature tightly integrated into
              Chatter.</p>
            <p style="margin-bottom:0;">Chatter Questions is available in Salesforce orgs, as well as in Experience Cloud
              Aura and Visualforce sites where Chatter Questions is enabled.</p>
          </td>

          <td data-label="Structure" class="slds-cell-wrap" style="vertical-align:top;" headers="d39912e105 ">Chatter Questions is built on the Chatter data model, and uses the Feed Post and Feed
            Comment objects. </td>

          <td data-label="How Users Access It" class="slds-cell-wrap" style="vertical-align:top;" headers="d39912e108 ">Internal users access Chatter Questions within Chatter. They use the Question action in
            the Chatter publisher to post a question, and all questions are visible in the Chatter
            feed.</td>

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      </tbody>
    </table>