--- schema_version: "1" id: d92a7f36fbc1d80a0fd7d94bed0d7f41403cc71f9e859f5e16198f2dc01116f5 title: Find Your Way Around Experience Workspaces collection: admin version: current locale: en-us portal_url: https://docs.salesforce.com/admin/current/en-us/experience/264-0-0/networks_workspaces.md canonical_url: https://help.salesforce.com/s/articleView?id=experience.networks_workspaces.htm&release=264.0.0&type=5 source_site: help.salesforce.com content_type: documentation content_hash: 44406c2469458a1e058cd6ebd8937fb1c508fc293fa00882d2a0ce06be24f5a2 description: Experience Workspaces is your one-stop shop for building, setting up, and monitoring your Experience Cloud site. Access Builder and Administration workspaces to manage your site’s setup and branding. Community managers can view dashboards for groups, members, feed activity, and license usage, and manage the community's reputation system. Moderators can see which items have been flagged for review. products: - Experiences release: "264" --- # Find Your Way Around Experience Workspaces Experience Workspaces is your one-stop shop for building, setting up, and monitoring your Experience Cloud site. Access Builder and Administration workspaces to manage your site’s setup and branding. Community managers can view dashboards for groups, members, feed activity, and license usage, and manage the community's reputation system. Moderators can see which items have been flagged for review. ### Required Editions
Available in: both Salesforce Classic and Lightning Experience
Available in: Enterprise, Performance, Unlimited, and Developer Editions
User Permissions Needed
To access Experience Workspaces or Experience Management:
  • Access Experience Management OR Manage Experiences OR Create and Set Up Experiences
  • AND is a member of the site
To access moderation rules and criteria:
  • Manage Experiences OR Create and Set Up Experiences
  • AND is a member of the site
To customize administration settings or use Experience Builder:
  • Create and Set Up Experiences
  • AND is a member of the site
![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-experience-communities-264-0-0-production-enus/bf7df212-91a1-4fa3-a007-4d6f3e3b470b/images/icon_note.png) Note You can customize your site at any time, but if you plan on making major changes, we recommend deactivating the site first. If Experience Workspaces isn’t enabled in your org, enable it in **Digital Experiences** | **Settings** . Experience Workspaces is enabled by default for all Experience Cloud sites created after Spring ’17. ![Important](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-experience-communities-264-0-0-production-enus/bf7df212-91a1-4fa3-a007-4d6f3e3b470b/images/icon_important.png) Important The options available in Experience Workspaces are based on your site template selection and preferences. That’s what’s happening when some options in the following list don’t appear in your site. To display all sections, go to **Administration** | **Preferences**, and select **Show all settings in Experience Workspaces**. Experience Workspaces includes the following workspaces. ![Experience Workspaces](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-experience-communities-264-0-0-production-enus/bf7df212-91a1-4fa3-a007-4d6f3e3b470b/communities/images/experience_workspaces.png) [Builder](https://help.salesforce.com/s/articleView?id=experience.community_designer_overview.htm&release=264.0.0&type=5 "Experience Builder lets you easily style your site, create and customize pages, add drag-and-drop components, and deliver personalized experiences to different audiences. Choose a template to quickly start your site, and then style the pages to match your company’s branding.") Experience Builder lets you brand and design your pages. [Create and customize pages](https://help.salesforce.com/s/articleView?id=experience.community_builder_create_page.htm&release=264.0.0&type=5 "To extend your Experience Builder template, create custom site pages. To get the most from your Salesforce data, add custom record detail, list, and related list pages. To display individual pieces of content along with any combination of components, use CMS content pages."), [modify or add Lightning components](https://help.salesforce.com/s/articleView?id=experience.community_builder_edit_pages.htm&release=264.0.0&type=5 "Each page contains a collection of components that are organized around a task or function, whether it’s opening a case or searching for an article. The pages in each Experience Builder template are ready for you to use with little configuration. Add new components to your site’s pages, edit the properties of existing components, or delete components that you don’t require."), customize the site’s navigation menu, and manage page-level settings. [Moderation](https://help.salesforce.com/s/articleView?id=experience.networks_moderation_overview.htm&release=264.0.0&type=5 "Moderation allows you to empower members of your Experience Cloud site to monitor content and ensure that it’s appropriate and relevant. Set up rules to automate moderation and do the heavy lifting for you.") From the Home tab in Moderation, view your site’s home page dashboard and reports for flagged posts, comments, messages, and files. From the [Rules](https://help.salesforce.com/s/articleView?id=experience.networks_moderator_manage_rules.htm&release=264.0.0&type=5 "Moderation rules help protect your site from spammers, bots, and offensive or inappropriate content. Create and modify rules for your Experience Cloud site to moderate member-generated content. Each rule specifies the member-generated content the rule applies to, the criteria to enforce the rule on, and the moderation action to take.") tab, [administrators can set up moderation rules and content criteria](https://help.salesforce.com/s/articleView?id=experience.networks_moderation_enable.htm&release=264.0.0&type=5 "Turn on flagging for your Experience Cloud site to let members flag posts, comments, files, and messages that they deem inappropriate.") for the community. ![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-experience-communities-264-0-0-production-enus/bf7df212-91a1-4fa3-a007-4d6f3e3b470b/images/icon_note.png) Note If your home page still displays a message to install the Salesforce Experience Management package, your administrator hasn’t mapped a dashboard yet. Content Management [Add CMS content](https://help.salesforce.com/s/articleView?id=experience.networks_cms_content.htm&release=264.0.0&type=5 "Use the Digital Experiences App to create, manage, and publish engaging content for your Experience Builder site. Then display your Salesforce CMS content on your Aura or LWR site using Experience Builder tools. When you use Experience Builder sites together with Salesforce CMS, you can keep your brand and content consistent everywhere the content is published.") to your site and manage your site’s [Topics](https://help.salesforce.com/s/articleView?id=experience.networks_topics_overview.htm&release=264.0.0&type=5 "Navigational, featured, and content topics are a fantastic way to organize information and content in an Experience Cloud site and boost SEO for your articles. Use topics to structure your site’s content or highlight key discussions. You can create topics or use the topics that organically emerge from site member posts.") and [Recommendations](https://help.salesforce.com/s/articleView?id=experience.networks_recs.htm&release=264.0.0&type=5 "Create recommendations to drive engagement for your Experience Cloud site, encouraging users to watch videos, take trainings, and more. Target specific audiences and use channels to specify locations for the recommendations.") from the Content Targeting workspace. Create a navigation menu and showcase popular topics in your site from the Topics tab. Drive engagement from the Recommendations tab. Dynamically render headers, footers, banners, CSS, JavaScript, and other CMS content on your pages. [Gamification](https://help.salesforce.com/s/articleView?id=experience.networks_gamification.htm&release=264.0.0&type=5 "Use gamification tools, like Recognition Badges and Reputation, to keep your members engaged in your site. To add gamification features, make sure that Chatter is enabled for the site.") Use gamification tools to keep your site members engaged, like [Recognition Badges](https://help.salesforce.com/s/articleView?id=experience.networks_recog_badges.htm&release=264.0.0&type=5 "Acknowledge your members’ accomplishments or celebrate with them using recognition badges. To add this feature to your site, make sure that Chatter is enabled for the site.") and [Reputation](https://help.salesforce.com/s/articleView?id=experience.networks_reputation_overview.htm&release=264.0.0&type=5 "Your reputation in the Experience Cloud site directly corresponds to how active you are. The more you post, comment, and share, the higher your reputation level is. This feature requires Chatter to be enabled for the site."). [Dashboards](https://help.salesforce.com/s/articleView?id=experience.networks_dashboards.htm&release=264.0.0&type=5 "When you invest in creating a site, community, or portal, you want to measure your investment’s performance and gain insights on how you can improve your site’s engagement. Having site web analytics and data with reports and dashboards at your fingertips can help you iterate your site’s direction. Use Salesforce and third-party analytics tools to stay up to date on your site’s engagement numbers. Some reporting capabilities require add-on licenses.") View dashboards and reports for your site. The administrator sets up dashboards that display in the Reporting [tabs](https://help.salesforce.com/s/articleView?id=experience.networks_enable_dashboards_for_cm.htm&release=264.0.0&type=5 "Use dashboards in Experience Cloud sites to measure their success. You can even map a dashboard to the Experience Workspaces Home page. Map custom dashboards or use the ones provided in our AppExchange package."). Monitor activity and take immediate action in your site from the Engagement tab using [Insights](https://help.salesforce.com/s/articleView?id=experience.networks_insights_intro.htm&release=264.0.0&type=5 "Insights are reports that help community managers monitor activity and take action on that activity. Insights make it easier to manage day-to-day moderation tasks, encourage engagement, and drive member adoption. You can set up Insights to monitor new members, unanswered questions, newly created groups, trending topics, and even recent Chatter contributions. The main difference between Engagement Insights and dashboards are that Insights let you take immediate action on recent activity in your Experience Cloud site, and the reports in dashboards let you see trends."). [Administration](https://help.salesforce.com/s/articleView?id=experience.networks_setup_basics.htm&release=264.0.0&type=5 "After creating your Experience Cloud site, take care of administrative tasks such as adding members, securing your data, defining what records are shown in your site and to whom, and enabling other features such as SEO.") From the Administration workspace, you can update the basic setup of your site. Configure preferences, [manage membership](https://help.salesforce.com/s/articleView?id=platform.exp_cloud_administer_members.htm&type=5&language=en_US) and site contributors, set reputation levels and points to reward members for activity in the feed. Configure tabs, select branding properties to apply, and [customize your site’s login experience](https://help.salesforce.com/s/articleView?id=experience.networks_customize_login.htm&release=264.0.0&type=5 "Configure the default login, logout, password management, and self-registration options for your site. Or customize the behavior with Apex and Visualforce or Experience Builder (Site.com Studio) pages. You can also use dynamic URLs to brand your pages at run time."). Determine which pages are available to your site, [customize email templates](https://help.salesforce.com/s/articleView?id=experience.networks_customize_email.htm&release=264.0.0&type=5 "You can customize email sender information and Chatter email branding. You can also customize email templates, such as templates for welcoming new members and resetting members’ passwords. Decide how Salesforce sends emails for users with unverified email domains, and customize email templates in the user interface."), and [configure URL redirects](https://help.salesforce.com/s/articleView?id=experience.networks_url_redirects.htm&release=264.0.0&type=5 "Page redirects help maintain the discoverability and SEO equity of your sites in Experience Cloud. Learn some of the key concepts and considerations before you set up page redirection in your Aura and Lightning Web Runtime (LWR) sites."). You can also create your own app with Rich Publisher Apps, or get one from AppExchange. [Guided Setup](https://help.salesforce.com/s/articleView?id=experience.networks_guided_setup_intro.htm&release=264.0.0&type=5 "Guided setup walks you through setting up visibility, processes, workflows, record types, layouts, and assignment rules for Salesforce features. From start to finish, guided setup leads you through each step with easy-to-follow directions and navigable links to settings pages.") Configure features with Guided Setup. It walks you through setting up visibility, processes, workflows, record types, layouts, and assignment rules for Salesforce features. Each setup step gives easy-to-follow directions and navigable links to setup pages. ![Important](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-experience-communities-264-0-0-production-enus/bf7df212-91a1-4fa3-a007-4d6f3e3b470b/images/icon_important.png) Important If you’re an administrator and accidentally remove yourself from a site, you can’t access the Administration settings in Experience Workspaces. To add yourself back to the site or to make other membership updates, [use the API](https://help.salesforce.com/s/articleView?id=platform.faq_communities_membership_update_api.htm&type=5&language=en_US). ![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-experience-communities-264-0-0-production-enus/bf7df212-91a1-4fa3-a007-4d6f3e3b470b/images/icon_note.png) Note If you set clickjack protection for your site to the level for the most protection, pages in some workspaces, including Administration, appear as blank pages. To avoid this problem, use the recommended setting. If you encounter this issue, in Setup, enter Custom URLs in the Quick Find box, and select **Custom URLs**. Click the label for the site (not the Site.com link), and reset the clickjack protection level to the recommended setting. - **[Configure Settings in Your Administration Workspace](https://help.salesforce.com/s/articleView?id=experience.networks_customize_miscellaneous.htm&release=264.0.0&type=5)** Configure settings in your administration workspace, and enable other optional features in your Experience Cloud site such as user nicknames, guest access, private messages, direct messages, content flagging, and reputation levels. - **[Streamline Customer Support with Customer Insights](https://help.salesforce.com/s/articleView?id=experience.networks_community_360.htm&release=264.0.0&type=5)** Customer Insights informs support agents working in the Service Console whether the customer has looked at the pertinent documentation. It also shows if the customer has filed a case before calling support. As a result, agents don’t suggest articles that a customer has accessed or open duplicate cases, decreasing customer frustration and improving support. - **[Update Your Experience Cloud Site’s Name, Status, and Description](https://help.salesforce.com/s/articleView?id=experience.networks_customize_settings.htm&release=264.0.0&type=5)** Manage your Experience Cloud site name, description, status, and template all from one location. - **[Key Concepts in Page Redirection in Aura and LWR Sites](https://help.salesforce.com/s/articleView?id=experience.networks_url_redirects.htm&release=264.0.0&type=5)** Page redirects help maintain the discoverability and SEO equity of your sites in Experience Cloud. Learn some of the key concepts and considerations before you set up page redirection in your Aura and Lightning Web Runtime (LWR) sites.