---
schema_version: "1"
id: 0defce74ad7299089a38e1430a7012acbd981ed0372495ef833c6c478bb0f65d
title: Experience Cloud Sites Usage Allocation
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/experience/264-0-0/networks_usage_allocation.md
canonical_url: https://help.salesforce.com/s/articleView?id=experience.networks_usage_allocation.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: bfeb5ce5373e7146e95c07d0138f5ad140ca6b45aea73164fd5babc5a51041dd
description: Experience Cloud site usage is governed by daily, monthly, and yearly allocations. Understanding these allocations is important to the success of your sites. Salesforce provides tools to help you monitor site usage so that you can avoid exceeding these allocations, or purchasing overages when needed.
products:
  - Experiences
release: "264"
---
# Experience Cloud Sites Usage Allocation

Experience Cloud site usage is governed by daily, monthly, and yearly allocations. Understanding these allocations is important to the success of your sites. Salesforce provides tools to help you monitor site usage so that you can avoid exceeding these allocations, or purchasing overages when needed.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: both Salesforce Classic and Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Enterprise</strong>, <strong>Performance</strong>, <strong>Unlimited</strong>, and <strong>Developer</strong> Editions</td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small ">
      <colgroup>
        <col style="width:20%">
        <col style="width:30%">
        <col style="width:30%">
        <col style="width:20%">
      </colgroup>
      <thead class="slds-text-title_caps ">
        <tr class="">
          <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d120492e72">Edition</th>
          <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d120492e75">Bandwidth Allocation (per rolling 24-hour period per
            community)</th>
          <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d120492e78">Service Request Time (per rolling 24-hour period per site)</th>
          <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d120492e81">Maximum Page Views</th>
        </tr>
      </thead>
      <tbody>
        <tr class="">
          <td data-label="Edition" class="slds-cell-wrap" style="vertical-align:top;" headers="d120492e72 ">Developer Edition</td>

          <td data-label="Bandwidth Allocation (per rolling 24-hour period per community)" class="slds-cell-wrap" style="vertical-align:top;" headers="d120492e75 ">500 MB</td>

          <td data-label="Service Request Time (per rolling 24-hour period per site)" class="slds-cell-wrap" style="vertical-align:top;" headers="d120492e78 ">10 minutes</td>

          <td data-label="Maximum Page Views" class="slds-cell-wrap" style="vertical-align:top;" headers="d120492e81 ">N/A</td>

        </tr>
        <tr class="">
          <td data-label="Edition" class="slds-cell-wrap" style="vertical-align:top;" headers="d120492e72 ">Enterprise Edition</td>

          <td data-label="Bandwidth Allocation (per rolling 24-hour period per community)" class="slds-cell-wrap" style="vertical-align:top;" headers="d120492e75 ">
            <p>1 GB for sandbox</p>
            <p style="margin-bottom:0;">40 GB for production</p>
          </td>

          <td data-label="Service Request Time (per rolling 24-hour period per site)" class="slds-cell-wrap" style="vertical-align:top;" headers="d120492e78 ">
            <p>30 minutes for sandbox</p>
            <p style="margin-bottom:0;">60 hours for production</p>
          </td>

          <td data-label="Maximum Page Views" class="slds-cell-wrap" style="vertical-align:top;" headers="d120492e81 ">500,000/month</td>

        </tr>
        <tr class="">
          <td data-label="Edition" class="slds-cell-wrap" style="vertical-align:top;" headers="d120492e72 ">
            <p>Unlimited Edition</p>
            <p style="margin-bottom:0;">Performance Edition</p>
          </td>

          <td data-label="Bandwidth Allocation (per rolling 24-hour period per community)" class="slds-cell-wrap" style="vertical-align:top;" headers="d120492e75 ">
            <p>1 GB for sandbox</p>
            <p style="margin-bottom:0;">40 GB for production</p>
          </td>

          <td data-label="Service Request Time (per rolling 24-hour period per site)" class="slds-cell-wrap" style="vertical-align:top;" headers="d120492e78 ">
            <p>30 minutes for sandbox</p>
            <p style="margin-bottom:0;">60 hours for production</p>
          </td>

          <td data-label="Maximum Page Views" class="slds-cell-wrap" style="vertical-align:top;" headers="d120492e81 ">1,000,000/month</td>

        </tr>
      </tbody>
    </table>

Bandwidth

The number of megabytes served and received from both the community's origin server and the cache server. The origin server refers to the Web server that hosts your community site. The cache server refers to the CDN server that serves your cache community site pages. This allocation is only calculated for non-authenticated community users.“Rolling 24-hour period” refers to the 24 hours immediately preceding the current time.

Service Request Time

The total server time in minutes required to generate pages for the community. This allocation is only calculated for non-authenticated community users.

“Rolling 24-hour period” refers to the 24 hours immediately preceding the current time.

Page View

A request from a non-authenticated community user to load a page associated with your community. Requests from authenticated community users aren’t counted as page views. Cached page views are also counted.

Requests That Count as Page Views

Requests for the following _are_ counted as page views.

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small ">
          <colgroup>
            <col style="width:50%">
            <col style="width:50%">
          </colgroup>
          <thead class="slds-text-title_caps ">
            <tr class="">
              <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d120492e200">Requests for...</th>
              <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d120492e203">Example</th>
            </tr>
          </thead>
          <tbody>
            <tr class="">
              <td data-label="Requests for..." class="slds-cell-wrap" style="vertical-align:top;" headers="d120492e200 ">Your Experience Cloud site domain</td>

              <td data-label="Example" class="slds-cell-wrap" style="vertical-align:top;" headers="d120492e203 ">
                <samp class="filepath">http://<var>MyDomainName</var>.my.site.com</samp>
              </td>

            </tr>
            <tr class="">
              <td data-label="Requests for..." class="slds-cell-wrap" style="vertical-align:top;" headers="d120492e200 ">Your custom Experience Cloud site web address</td>

              <td data-label="Example" class="slds-cell-wrap" style="vertical-align:top;" headers="d120492e203 ">
                <samp class="filepath">http://site.mycompany.com</samp>
              </td>

            </tr>
            <tr class="">
              <td data-label="Requests for..." class="slds-cell-wrap" style="vertical-align:top;" headers="d120492e200 ">Any page associated with your Experience Cloud site</td>

              <td data-label="Example" class="slds-cell-wrap" style="vertical-align:top;" headers="d120492e203 ">
                <p>
                  <samp class="filepath">http://<var>MyDomainName</var>.my.site.com/mypage</samp>
                </p>
                <p>
                  <samp class="filepath">http://<var>MyDomainName</var>.my.site.com/s/mypage</samp>
                </p>
                <p>
                  <samp class="filepath">http://site.mycompany.com/mypage</samp>
                </p>
                <p style="margin-bottom:0;">
                  <samp class="filepath">http://site.mycompany.com/s/mypage</samp>
                </p>
              </td>

            </tr>
            <tr class="">
              <td data-label="Requests for..." class="slds-cell-wrap" style="vertical-align:top;" headers="d120492e200 ">Custom login pages</td>

              <td data-label="Example" class="slds-cell-wrap" style="vertical-align:top;" headers="d120492e203 ">&nbsp;</td>

            </tr>
          </tbody>
        </table>

Requests That Don’t Count as Page Views

Requests for the following are not counted as page views.

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small ">
          <colgroup>
            <col style="width:50%">
            <col style="width:50%">
          </colgroup>
          <thead class="slds-text-title_caps ">
            <tr class="">
              <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d120492e308">Requests for...</th>
              <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d120492e311">Example</th>
            </tr>
          </thead>
          <tbody>
            <tr class="">
              <td data-label="Requests for..." class="slds-cell-wrap" style="vertical-align:top;" headers="d120492e308 ">Authorization Required error page</td>

              <td data-label="Example" class="slds-cell-wrap" style="vertical-align:top;" headers="d120492e311 ">
                <samp class="filepath">http://<var>MyDomainName</var>.my.site.com/unauthorized</samp>
              </td>

            </tr>
            <tr class="">
              <td data-label="Requests for..." class="slds-cell-wrap" style="vertical-align:top;" headers="d120492e308 ">
                <p>AJAX requests:</p>
                <ul>
                  <li>JavaScript remoting</li>
                  <li>Visualforce </li>
                </ul>
              </td>

              <td data-label="Example" class="slds-cell-wrap" style="vertical-align:top;" headers="d120492e311 ">
                <ul>
                  <li> Apex: RemoteAction</li>

                  <li>Visualforce: &lt;apex:actionFunction&gt; </li>

                </ul>
              </td>

            </tr>
            <tr class="">
              <td data-label="Requests for..." class="slds-cell-wrap" style="vertical-align:top;" headers="d120492e308 ">Resources loaded on the page, such as <samp class="filepath">robots.txt</samp> or
                the favorite icon</td>

              <td data-label="Example" class="slds-cell-wrap" style="vertical-align:top;" headers="d120492e311 ">
                <p>
                  <samp class="filepath">http://<var>MyDomainName</var>.my.site.com/robot.txt</samp>
                </p>
                <p style="margin-bottom:0;">
                  <samp class="filepath">http://site.mycompany.com/favicon</samp>
                </p>
              </td>

            </tr>
            <tr class="">
              <td data-label="Requests for..." class="slds-cell-wrap" style="vertical-align:top;" headers="d120492e308 ">Attachments and documents</td>

              <td data-label="Example" class="slds-cell-wrap" style="vertical-align:top;" headers="d120492e311 ">&nbsp;</td>

            </tr>
            <tr class="">
              <td data-label="Requests for..." class="slds-cell-wrap" style="vertical-align:top;" headers="d120492e308 ">Error pages, apart from Authorization Required, such as Limit Exceeded and
                Maintenance</td>

              <td data-label="Example" class="slds-cell-wrap" style="vertical-align:top;" headers="d120492e311 ">
                <samp class="filepath">http://<var>MyDomainName</var>.my.site.com/BandwithExceeded</samp>
              </td>

            </tr>
            <tr class="">
              <td data-label="Requests for..." class="slds-cell-wrap" style="vertical-align:top;" headers="d120492e308 ">Tab clicks within a page</td>

              <td data-label="Example" class="slds-cell-wrap" style="vertical-align:top;" headers="d120492e311 ">&nbsp;</td>

            </tr>
            <tr class="">
              <td data-label="Requests for..." class="slds-cell-wrap" style="vertical-align:top;" headers="d120492e308 ">Images included in an HTML field</td>

              <td data-label="Example" class="slds-cell-wrap" style="vertical-align:top;" headers="d120492e311 ">
                <samp class="filepath">http://<var>MyDomainName</var>.my.site.com/servlet/rtaImage</samp>
              </td>

            </tr>
            <tr class="">
              <td data-label="Requests for..." class="slds-cell-wrap" style="vertical-align:top;" headers="d120492e308 ">Custom file field</td>

              <td data-label="Example" class="slds-cell-wrap" style="vertical-align:top;" headers="d120492e311 ">
                <samp class="filepath">http://<var>MyDomainName</var>.my.site.com/servlet/fileField</samp>
              </td>

            </tr>
            <tr class="">
              <td data-label="Requests for..." class="slds-cell-wrap" style="vertical-align:top;" headers="d120492e308 ">System pages associated with your Experience Cloud site, such as the login,
                logout confirmation, and forgot password pages</td>

              <td data-label="Example" class="slds-cell-wrap" style="vertical-align:top;" headers="d120492e311 ">
                <p>
                  <samp class="filepath">http://site.mycompany.com/login</samp>
                </p>
                <p style="margin-bottom:0;">
                  <samp class="filepath">https://site.mycompany.com/s/login</samp>
                </p>
              </td>

            </tr>
            <tr class="">
              <td data-label="Requests for..." class="slds-cell-wrap" style="vertical-align:top;" headers="d120492e308 ">API REST calls</td>

              <td data-label="Example" class="slds-cell-wrap" style="vertical-align:top;" headers="d120492e311 ">
                <samp class="filepath">http://<var>MyDomainName</var>.my.site.com/Service/apexrest</samp>
              </td>

            </tr>
          </tbody>
        </table>

Page View Allocations

The following table lists Experience Cloud site page view allocations for each edition. This allocation applies to all the Experience Cloud sites in your org.

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small ">
          <colgroup>
            <col style="width:33.33333333333333%">
            <col style="width:33.33333333333333%">
            <col style="width:33.33333333333333%">
          </colgroup>
          <thead class="slds-text-title_caps ">
            <tr class="">
              <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d120492e507">Edition</th>
              <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d120492e510">Maximum Number of Communities</th>
              <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d120492e513">Maximum Page Views</th>
            </tr>
          </thead>
          <tbody>
            <tr class="">
              <td data-label="Edition" class="slds-cell-wrap" style="vertical-align:top;" headers="d120492e507 ">Enterprise Edition</td>

              <td data-label="Maximum Number of Communities" class="slds-cell-wrap" style="vertical-align:top;" headers="d120492e510 ">100</td>

              <td data-label="Maximum Page Views" class="slds-cell-wrap" style="vertical-align:top;" headers="d120492e513 ">500,000/month</td>

            </tr>
            <tr class="">
              <td data-label="Edition" class="slds-cell-wrap" style="vertical-align:top;" headers="d120492e507 ">
                <p>Unlimited Edition</p>
                <p style="margin-bottom:0;">Performance Edition</p>
              </td>

              <td data-label="Maximum Number of Communities" class="slds-cell-wrap" style="vertical-align:top;" headers="d120492e510 ">100</td>

              <td data-label="Maximum Page Views" class="slds-cell-wrap" style="vertical-align:top;" headers="d120492e513 ">1,000,000/month</td>

            </tr>
          </tbody>
        </table>

A few things to bear in mind with page view allocation:

- Your org’s page view entitlement is the sum of page views included in the edition plus any additional page views purchased from Salesforce.
- Salesforce calculates page view overages by looking at a 12-month look-back period. If your site page views exceed the org allocation for page views, contact Salesforce to understand how to buy overages. Site members and unauthorized users can still access your Experience Cloud site, even if your org goes over its page view allocation.

Let’s look at Acme Enterprises, which has set up a customer community. Their Enterprise Edition org includes 500,000 page views per month. Acme expects its community to take off, so they purchase another 500,000 page views per month. Their total page view entitlement is 1 million page views per month. So, over the course of a 12-month look back period, Acme’s community can have 12 million page views (that’s 12 x 1 million page view allocation).

The community has a spike in usage for a month, and goes over its 1 million allocation. Is Acme charged an overage? No, because the next month the community has fewer than 1 million-page views. It all averages out when the calculation is made at the end of the 12-month look back period. In short, the community has to average 1 million page views per month over the course of a 12-month look back period to remain below its allocation.

Monitoring Usage

Accurately monitor your site’s page view usage with the Page Views - Monthly Trend report, found in the Community Management Package for Communities from AppExchange. Install the package that is right for your communities:

- [Community Management Package for Communities with Chatter](https://appexchange.salesforce.com/listingDetail?listingId=a0N3000000B5XHsEAN)
- [Community Management Package for Communities without Chatter](https://appexchange.salesforce.com/listingDetail?listingId=a0N3000000B5XI7EAN)

You can also see page view usage in your org’s Company Information section. In Setup, enter Company Information in the **Quick Find** box and click **Company Information**.

![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-experience-communities-264-0-0-production-enus/bf7df212-91a1-4fa3-a007-4d6f3e3b470b/images/icon_note.png)

Note The page view allocation found under Usage-Based Entitlement may not reflect the correct allocation for your Salesforce edition.

API Usage Allocation in Experience Cloud Sites

Communities API usage limits listed here are in addition to your Salesforce org's API limits.

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small ">
          <colgroup>
            <col style="width:16.666666666666664%">
            <col style="width:16.666666666666664%">
            <col style="width:16.666666666666664%">
            <col style="width:16.666666666666664%">
            <col style="width:16.666666666666664%">
            <col style="width:16.666666666666664%">
          </colgroup>
          <thead class="slds-text-title_caps ">
            <tr class="">
              <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d120492e644">&nbsp;</th>
              <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d120492e646">Customer Community</th>
              <th scope="col" class="slds-cell-wrap" style="text-align:center;vertical-align:top;" id="d120492e649">Customer Community Plus</th>
              <th scope="col" class="slds-cell-wrap" style="text-align:center;vertical-align:top;" id="d120492e652">Partner Community</th>
              <th scope="col" class="slds-cell-wrap" style="text-align:center;vertical-align:top;" id="d120492e655">Lightning Platform Starter</th>
              <th scope="col" class="slds-cell-wrap" style="text-align:center;vertical-align:top;" id="d120492e659">Lightning Platform Plus</th>
            </tr>
          </thead>
          <tbody>
            <tr class="">
              <td data-label="" class="slds-cell-wrap" style="vertical-align:top;" headers="d120492e644 ">API Calls per Day</td>

              <td data-label="Customer Community" class="slds-cell-wrap" style="text-align:center;vertical-align:top;" headers="d120492e646 ">0</td>

              <td data-label="Customer Community Plus" class="slds-cell-wrap" style="text-align:center;vertical-align:top;" headers="d120492e649 ">
                <p>200 per member (member-based license)</p>
                <p style="margin-bottom:0;">10 per member
                  (login-based license)</p>
              </td>

              <td data-label="Partner Community" class="slds-cell-wrap" style="text-align:center;vertical-align:top;" headers="d120492e652 ">
                <p>200 per member (member-based license)</p>
                <p style="margin-bottom:0;">10 per member
                  (login-based license)</p>
              </td>

              <td data-label="Lightning Platform Starter" class="slds-cell-wrap" style="text-align:center;vertical-align:top;" headers="d120492e655 ">
                <p>200 per member for Enterprise Edition orgs</p>
                <p style="margin-bottom:0;">200 per member for Unlimited Edition orgs</p>
              </td>

              <td data-label="Lightning Platform Plus" class="slds-cell-wrap" style="text-align:center;vertical-align:top;" headers="d120492e659 ">
                <p>1000 per member for Enterprise Edition orgs</p>
                <p style="margin-bottom:0;">5000 per member for Unlimited Edition orgs</p>
              </td>

            </tr>
          </tbody>
        </table>