---
schema_version: "1"
id: 4c7c9cb5a0ef7ff7340dedf93b85b278ddc6841e40e65f95acf7b3c4552fa54f
title: Experience Cloud Site Statuses
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/experience/264-0-0/networks_status.md
canonical_url: https://help.salesforce.com/s/articleView?id=experience.networks_status.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 3a5b49684d0b3e5cb2e0f2fb77aa695ad861116fa6efaa32e47cb88d483bdd54
description: "Experience Cloud sites can have one of these statuses: preview, inactive, active, and archived."
products:
  - Experiences
release: "264"
---
# Experience Cloud Site Statuses

Experience Cloud sites can have one of these statuses: preview, inactive, active, and archived.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Salesforce Classic and Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Enterprise</strong>, <strong>Performance</strong>, <strong>Unlimited</strong>, and <strong>Developer</strong> Editions</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Applies to: <a href="https://help.salesforce.com/s/articleView?id=experience.exp_cloud_basics_glossary.htm&amp;type=5&amp;language=en_US" target="_blank">LWR, Aura, and Visualforce sites</a></td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small ">
        <colgroup>
          <col style="width:13.750000000000002%">
          <col style="width:86.25%">
        </colgroup>
        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d113585e79">Status</th>
            <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d113585e82">Description</th>
          </tr>
        </thead>
        <tbody>
          <tr class="">
            <td data-label="Status" class="slds-cell-wrap" style="vertical-align:top;" headers="d113585e79 ">
              <span id="networks_status__CommunitiesPreviewStatus"><a name="networks_status__CommunitiesPreviewStatus"><!-- --></a>
                <samp class="parmname" id="networks_status__communities_preview_status"><a name="networks_status__communities_preview_status"><!-- --></a>Preview</samp>
              </span>
            </td>

            <td data-label="Description" class="slds-cell-wrap" style="vertical-align:top;" headers="d113585e82 ">
              <p>Customization of the Experience Cloud site isn't complete, and the site has never been
                activated. Once you activate an Experience Cloud site, you can't go back to
                <samp class="parmname">Preview</samp> status.
              </p>
              <p>Users with Create and Set Up Experiences can access
                sites in <samp class="parmname">Preview</samp> status if their profile or permission set is
                associated with the site. They can also share a link to these sites with users whose
                profiles or permission sets are associated with the site. The link for sharing a
                <samp class="parmname">Preview</samp> site is located in Experience Workspaces, under
                Administration.
              </p>
              <p>No welcome emails are sent even if <samp class="parmname">Send welcome
                  email</samp> is selected.</p>
              <div class="slds-box slds-box_x-small slds-theme_shade slds-m-top_medium slds-m-bottom_medium">
                <div class="slds-media slds-media_responsive">
                  <div class="slds-media__figure"><span class="slds-icon_container slds-icon_container_circle slds-icon-note-note"><img style="margin-bottom:0;" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-experience-communities-264-0-0-production-enus/bf7df212-91a1-4fa3-a007-4d6f3e3b470b/images/icon_note.png" alt="Note"></span></div>
                  <div class="slds-media__body" style="padding-top:.5rem;padding-bottom:.5rem;"><span class="slds-text-title_caps">Note</span> If your org’s access to Experience Cloud is
                    suspended for non-payment, all your sites are deactivated, including the ones in Preview.
                    When Experience Cloud is re-enabled, all sites are inactive. You can activate them, but you
                    can’t return to the Preview state.</div>
                </div>
              </div>
              <p style="margin-bottom:0;">Preview sites count against the maximum number
                of sites you can have in your org.</p>
            </td>

          </tr>
          <tr class="">
            <td data-label="Status" class="slds-cell-wrap" style="vertical-align:top;" headers="d113585e79 ">
              <span id="networks_status__CommunitiesOfflineStatus"><a name="networks_status__CommunitiesOfflineStatus"><!-- --></a>
                <samp class="parmname" id="networks_status__communities_offline_status"><a name="networks_status__communities_offline_status"><!-- --></a>Inactive</samp>
              </span>
            </td>

            <td data-label="Description" class="slds-cell-wrap" style="vertical-align:top;" headers="d113585e82 ">
              <p>The Experience Cloud site was previously <samp class="parmname">Active</samp> but was
                deactivated.</p>
              <div id="networks_status__communities_unpublish_why"><a name="networks_status__communities_unpublish_why"><!-- --></a>
                <p>You may want to deactivate a site if you need to:</p>
                <ul>
                  <li>Add or remove members</li>
                  <li>Add, remove, or change the order of tabs</li>
                  <li>Change the color scheme</li>
                  <li>Change the site URL</li>
                </ul>
              </div>
              <p>When you deactivate an Experience Cloud site , it no longer appears in the
                dropdown menu. Users with Create and Set Up Experiences can still access the setup for
                <samp class="parmname">Inactive</samp> sites regardless of membership. If members try to access
                <samp class="parmname">Inactive</samp> sites using a direct link, they see an error
                page.
              </p>
              <p>Welcome emails are sent if <samp class="parmname">Send welcome email</samp> is selected
                or if the user’s email settings are not enabled.</p>
              <p style="margin-bottom:0;">Inactive sites count against the
                maximum number of sites you can have in your org.</p>
            </td>

          </tr>
          <tr class="">
            <td data-label="Status" class="slds-cell-wrap" style="vertical-align:top;" headers="d113585e79 ">
              <span id="networks_status__CommunitiesPublishedStatus"><a name="networks_status__CommunitiesPublishedStatus"><!-- --></a>
                <samp class="parmname" id="networks_status__communities_published_status"><a name="networks_status__communities_published_status"><!-- --></a>Active</samp>
              </span>
            </td>

            <td data-label="Description" class="slds-cell-wrap" style="vertical-align:top;" headers="d113585e82 ">
              <p>The Experience Cloud site is active and available to members.</p>
              <p>Welcome emails are
                sent to new members if <samp class="parmname">Send welcome email</samp> is selected.</p>
              <p style="margin-bottom:0;">Active
                sites count against the maximum number of sites you can have in your org.</p>
            </td>

          </tr>
          <tr class="">
            <td data-label="Status" class="slds-cell-wrap" style="vertical-align:top;" headers="d113585e79 ">
              <samp class="parmname">Archived</samp>
            </td>

            <td data-label="Description" class="slds-cell-wrap" style="vertical-align:top;" headers="d113585e82 ">
              <ul>
                <li>You can only archive inactive sites. If your site is in Preview, you must activate and
                  then deactivate the site before archiving it.</li>

                <li>When you archive a site,<ul>
                    <li>The site’s URL is unavailable to all users, including admins.</li>
                    <li>Instead of the site, users see a Site under maintenance page. </li>
                    <li>You can’t access the site’s Experience Builder or Workspaces. </li>
                    <li>The site doesn’t count against your org’s maximum 100 unarchived site limit. </li>
                  </ul>
                </li>

              </ul>
            </td>

          </tr>
        </tbody>
      </table>

- **[Deactivate Your Site](https://help.salesforce.com/s/articleView?id=experience.networks_unpublish.htm&release=264.0.0&type=5)**  
    Deactivate your site when you add or remove members; add, remove, or rearrange tabs; change the color scheme; or change the URL. You also must deactivate a site before you can archive it.
- **[Archive a Site](https://help.salesforce.com/s/articleView?id=experience.networks_archive_site.htm&release=264.0.0&type=5)**  
    Archive an inactive site so that users can no longer access it. You must deactivate a site before you can archive it.
- **[Unarchive a Site](https://help.salesforce.com/s/articleView?id=experience.networks_unarchive_site.htm&release=264.0.0&type=5)**  
    Unarchive an archived site so that users can access it.

#### See Also

- [Customize Salesforce Tabs + Visualforce Sites](https://help.salesforce.com/s/articleView?id=experience.networks_customize.htm&release=264.0.0&type=5 "Update basic site settings like your site URL, site name, members, login options, and general preferences in the Administration tile of Experience Workspaces.")
- [Activate Your Site](https://help.salesforce.com/s/articleView?id=experience.networks_publish.htm&release=264.0.0&type=5 "Activate your site to make it accessible to members. The result of activation differs depending on whether you have a Salesforce Tabs + Visualforce site or a Lightning site.")
- [Deactivate Your Site](https://help.salesforce.com/s/articleView?id=experience.networks_unpublish.htm&release=264.0.0&type=5 "Deactivate your site when you add or remove members; add, remove, or rearrange tabs; change the color scheme; or change the URL. You also must deactivate a site before you can archive it.")
- [Share a Link to Your Experience Cloud Site](https://help.salesforce.com/s/articleView?id=experience.networks_share_link.htm&release=264.0.0&type=5 "You can allow members to preview your Experience Cloud site before making it active.")