---
schema_version: "1"
id: 77e79abb2837f5cede467ab30012f53436185eb3dfdc163e465b4fb2599ffdb7
title: Customize Recommendations in Experience Cloud Sites
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/experience/264-0-0/networks_recs.md
canonical_url: https://help.salesforce.com/s/articleView?id=experience.networks_recs.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 31a42e882575c2319c46744dae8288a4bfe4afb7df177d44fd5c13f846ccecf7
description: Create recommendations to drive engagement for your Experience Cloud site, encouraging users to watch videos, take trainings, and more. Target specific audiences and use channels to specify locations for the recommendations.
products:
  - Experiences
release: "264"
---
# Customize Recommendations in Experience Cloud Sites

Create recommendations to drive engagement for your Experience Cloud site, encouraging users to watch videos, take trainings, and more. Target specific audiences and use channels to specify locations for the recommendations.

### Required Editions

![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-experience-communities-264-0-0-production-enus/bf7df212-91a1-4fa3-a007-4d6f3e3b470b/images/icon_note.png)

Note Recommendation audiences and personalization audiences are different features. For a more updated content targeting experience, we suggest using [CMS collections](https://help.salesforce.com/articleView?id=community_managed_content_collections.htm&type=5&language=en_US) and [personalization audiences](https://help.salesforce.com/articleView?id=community_builder_page_visibilty_overview.htm&type=5&language=en_US).

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Salesforce Classic and Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Essentials</strong>, <strong>Enterprise</strong>, <strong>Performance</strong>, <strong>Unlimited</strong>, and <strong>Developer</strong> Editions</td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
        <colgroup>
          <col style="width:50.495049504950494%">
          <col style="width:49.504950495049506%">
        </colgroup>
        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d87574e84">User Permissions
              Needed</th>
          </tr>
        </thead>
        <tbody>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d87574e84 ">To access Experience Workspaces or Experience Management:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d87574e84 ">
              <p>Manage Experiences</p>
              <p>OR</p>
              <p style="margin-bottom:0;">Create and Set Up Experiences</p>
            </td>

          </tr>
        </tbody>
      </table>

1. In Experience Workspaces, select **Content Management** | **Recommendations**.
2. Select **Default Channel** or one of the custom channels.
    
    A channel is a way to group recommendations together so you can determine where they show up in the site.
    
    Default Channel
    
    Recommendations in the default channel appear in predefined locations, such as the Home and Question Detail pages in Customer Service and Partner Central templates.
    
    Custom Channel
    
    You choose the pages where you want these recommendations to appear. In Experience Builder, add the Recommendations Carousel component to the page where you want the recommendation to appear. Use the property editor to specify the custom channel with the recommendation.
    
    Using a custom channel, you could surface a recommendation to review specific knowledge articles on a product description page to guide customers to more information.
    
    If you want to change the channel of a recommendation, delete the recommendation and recreate it in a different channel.
3. Click **New**.
4. Complete the following fields:
    
    - Name—Enter a name for the recommendation. This name doesn’t appear in the site.
    - Image—Click **Upload Image** to include an image with your recommendation.
    - Title—Optionally, enter header text that appears above the image.
    - Description—Enter detailed text that suggests what users can do.
    - Button text—Enter a label for the button in the recommendation.
    - https://—Enter the URL that the button opens.
        
        The URL can contain context variables to pass information about the user who clicked the recommendation and the context in which it was clicked. For example, include a `{!userId}` context variable in your URL, https://www.example.com/doSurvey?userId={!userId}. When a user clicks the button in the recommendation, Salesforce sends the ID of that user to your server in the HTTP request.
        
        Recommendations support these context variables.
        
         
        | Context Variable | Description |
        | --- | --- |
        | `{!actionLinkId}` | The ID of the recommendation link that the user clicked. |
        | `{!actionLinkGroupId}` | The ID of the recommendation link group containing the recommendation that the user clicked. |
        | `{!communityId}` | The ID of the site in which the user clicked the recommendation. The value for your internal Salesforce org is the empty key, `"000000000000000000"`. |
        | `{!orgId}` | The ID of the org in which the user clicked the recommendation. |
        | `{!userId}` | The ID of the user that clicked the recommendation. |
    - Audience—Select an audience for the recommendation. If you don’t select an audience, all members of the site see the recommendation.
        
        ![Tip](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-experience-communities-264-0-0-production-enus/bf7df212-91a1-4fa3-a007-4d6f3e3b470b/images/icon_tip.png)
        
        Tip To create an audience that appears in this dropdown list, in Experience Workspaces, select **Content Management** | **Recommendations** | **Audiences**. Click **New**.
    - Enabled—If checked, this recommendation is active and appears in sites.
        
        The Recommendations Carousel displays your custom recommendations and also displays system-generated topic recommendations for your site.
        
        After a site member clicks or dismisses a recommendation, it no longer appears for that member.
5. Click **Save**.
    
    So that users don’t see the same recommendations all the time, Salesforce periodically removes and brings back custom recommendations that haven’t been accepted or dismissed.

![Tip](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-experience-communities-264-0-0-production-enus/bf7df212-91a1-4fa3-a007-4d6f3e3b470b/images/icon_tip.png)

Tip To remove a recommendation, click the recommendation name. At the bottom of the recommendation details, click **Delete**.

- **[Create Audiences for Your Recommendations](https://help.salesforce.com/s/articleView?id=experience.networks_recs_audience.htm&release=264.0.0&type=5)**  
    Create audiences of new members or use the API to manage customized lists of audience members for your custom recommendations.

#### See Also

- [Update Your Experience Builder Site’s Template](https://help.salesforce.com/s/articleView?id=experience.communities_update_template.htm&release=264.0.0&type=5 "We introduce amazing features and enhancements with every release, so it pays to keep your Experience Builder site up to date! Typically, we automatically update your template to the latest version, so you can start adding the newest features to your site right away. However, when the changes are significant, you’re required to update your template manually.")