---
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title: Manage Channel Partnerships with Channel Programs and Levels
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/experience/264-0-0/networks_program_level_intro.md
canonical_url: https://help.salesforce.com/s/articleView?id=experience.networks_program_level_intro.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 6f91e5291b59e6fe6ed6b224bebaa6bd2abbd126fd9d5491a671b7a6f6ba54d1
description: Use channel programs and levels to organize and manage channel partners. Within each program, you can group partners into levels, such as bronze, silver, and gold, and promote them based on performance. Use sharing groups, audience targeting, and sharing settings to manage access to resources based on program or level.
products:
  - Experiences
release: "264"
---
# Manage Channel Partnerships with Channel Programs and Levels

Use channel programs and levels to organize and manage channel partners. Within each program, you can group partners into levels, such as bronze, silver, and gold, and promote them based on performance. Use sharing groups, audience targeting, and sharing settings to manage access to resources based on program or level.

## Organize Partner Users

- Group partners by type or geography
- Create levels within each program that organize partners by position or rank
- Add or remove members from channel programs or levels using groups
- Promote or demote users by changing group membership

## Manage Access to Resources

- Use audience targeting to create different versions of a page with criteria fields specific to each program level
- Use the criteria fields for audience targeting to assign visibility to certain components or branding sets
- Set organization-wide defaults and sharing settings to control access to Channel Program Level and Channel Program Member objects
- Offer incentives to different levels, such as market development funds, to motivate partner users to meet Key Performance Indicators(KPIs)

## Track Individual Performances

- Measure partner users’ performances, and establish benchmarks for their channel programs
- Customize partner scorecards so that you get the report summary results that channel account managers or executive teams wants to see
- Add multiple scorecards for tracking different categories

#### See Also

- [Considerations for Audience Targeting in Aura Sites](https://help.salesforce.com/s/articleView?id=experience.networks_audience_use_considerations.htm&release=264.0.0&type=5 "Audiences are a great help when you want to target specific user segments with relevant site content. As you work with audiences, there are some things to consider.")
- [Market Development Funds](https://help.salesforce.com/s/articleView?id=experience.networks_market_dev_funds_intro.htm&release=264.0.0&type=5 "Drive demand for your products and provide incentives to partner users by offering market development funds as part of your channel marketing program. Create marketing budgets, allocate marketing funds or co-op (accrued) funds to channel partners, streamline fund requests, and process fund claims using Market Development Fund (MDF) features. Channel account managers can get a full audit of MDF activity, including fund requests and claims approval.")
- [Track Performance with Partner Scorecard](https://help.salesforce.com/s/articleView?id=experience.networks_scorecard.htm&release=264.0.0&type=5 "Channel account managers can measure partner users’ performances and establish benchmarks for their channel programs using partner scorecards. You can customize partner scorecards to display any report summary results that your channel account manager or executive team wants to see. Add multiple scorecards to track more than one category. Partner scorecards are available in Lightning Bolt Solutions.")
- [Manage Channel Program Members with Sharing Groups](https://help.salesforce.com/s/articleView?id=experience.networks_program_groups.htm&release=264.0.0&type=5 "Use sharing groups to manage Channel Program members. When new partner users join a team, you can add them to a Channel Program Member group. You can also move partner users to another group when they are promoted, demoted, or transitioned to a different area of expertise.")