---
schema_version: "1"
id: 937173ab87c5e43c0acd208e9845e8ddb199e90e8596ed5d1f7e0972b82727a5
title: Assign Cases to Partners
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/experience/264-0-0/networks_partners_cases_assign.md
canonical_url: https://help.salesforce.com/s/articleView?id=experience.networks_partners_cases_assign.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: a2397eafacd25812168707ff9b7fe2f020a1e1c5c54817ecb8f8530511560dfe
description: Assign cases to partner users so they can view, modify, and update case information.
products:
  - Experiences
release: "264"
---
# Assign Cases to Partners

Assign cases to partner users so they can view, modify, and update case information.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
        <colgroup>
          <col style="width:50%">
          <col style="width:50%">
        </colgroup>
        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d28767e36">User Permissions Needed</th>
          </tr>
        </thead>
        <tbody>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d28767e36 ">To assign cases to partners:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d28767e36 ">
              <p>Edit on cases </p>
              <p>AND</p>
              <p style="margin-bottom:0;">Transfer Cases or
                Transfer Record</p>
            </td>

          </tr>
        </tbody>
      </table>

Before you assign cases to partners, ensure partners have permissions to read and update cases. You can only assign cases that you have access to.

1. On the case detail page, click **\[Change\]** next to the **Case Owner** field.
2. Select **Partner User** from the Owner drop-down list and enter the name of the partner user.
3. Optionally, select the **Send Notification Email** checkbox to send an email to the new owner.
4. Click **Save**.

The partner user can view and edit the case from their Experience Cloud site.

![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-experience-communities-264-0-0-production-enus/bf7df212-91a1-4fa3-a007-4d6f3e3b470b/images/icon_note.png)

Note

- Case comments added by partner site users are public and visible to any user that can view the case.
- You can create case assignment and escalation rules that automatically assign cases to partner users based on criteria that you define.