---
schema_version: "1"
id: 3cd4a80d54284f84db1388c5ba83f728765413c7e4334098a11ac736dfa49629
title: Customize the Passwordless Registration Welcome Email Template
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/experience/264-0-0/networks_otp_welcome_email.md
canonical_url: https://help.salesforce.com/s/articleView?id=experience.networks_otp_welcome_email.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: b014f4188a03f5bc83fd4f6dcfd8e6d94355c5ae70d33632c9f8c426069a196d
description: If you use passwordless registration for your Experience Cloud site, users receive a welcome email containing a one-time password (OTP) when they sign up. To tailor this email for your company’s brand, use a custom email template.
products:
  - Experiences
release: "264"
---
# Customize the Passwordless Registration Welcome Email Template

If you use passwordless registration for your Experience Cloud site, users receive a welcome email containing a one-time password (OTP) when they sign up. To tailor this email for your company’s brand, use a custom email template.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: both Salesforce Classic and Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Enterprise</strong>, <strong>Performance</strong>, <strong>Unlimited</strong>, and <strong>Developer</strong> Editions</td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
        <colgroup>
          <col style="width:50%">
          <col style="width:50%">
        </colgroup>
        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d79104e70">User Permissions
              Needed</th>
          </tr>
        </thead>
        <tbody>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d79104e70 ">To customize or publish an Experience Cloud site:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d79104e70 ">
              <ul>
                <li>Create and Set Up Experiences AND View Setup and Configuration AND be a member
                  of the site<p>OR</p>
                </li>

                <li>View Setup and Configuration AND be a member of the site AND have appropriate
                  <a href="https://help.salesforce.com/s/articleView?id=experience.networks_access_control_overview.htm&amp;language=en_US" target="_blank">role-based site access</a>
                </li>

              </ul>
            </td>

          </tr>
        </tbody>
      </table>

These steps show you how to configure and customize the Experience Cloud: New Member Welcome Email - Passwordless Registration email template, which is a Classic email template that's tailored for this use case. Alternatively, you can create your own Classic email template from scratch and configure it in your Experience Cloud settings for Welcome New Member for Passwordless Registration. The Visualforce email template type isn't supported for passwordless registration—you can use only the Text, HTML with Classic Letterhead, and Custom HTML types. For more information on creating Classic email templates, see [Email Templates in Salesforce Classic](https://help.salesforce.com/s/articleView?id=sales.admin_emailtemplates.htm&type=5&language=en_US) in Salesforce Help. [Lightning email templates](https://help.salesforce.com/s/articleView?id=sales.email_templates_lightning_parent.htm&type=5&language=en_US) aren't supported for passwordless registration.

![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-experience-communities-264-0-0-production-enus/bf7df212-91a1-4fa3-a007-4d6f3e3b470b/images/icon_note.png)

Note If you create your own Classic email template from scratch, make sure that you use the `{!Verification_Code}` merge field.

For the Experience Cloud: New Member Welcome Email - Passwordless Registration email template, use these Network Member merge fields. This template doesn't support any other merge fields.

- `{!Pwdless_New_User.FirstName}`—Passwordless Registration User First Name
- `{!Pwdless_New_User.LastName}`—Passwordless Registration User Last Name
- `{!Pwdless_New_User.Username}`—Passwordless Registration User Username
- `{!Pwdless_New_User.Email}`—Passwordless Registration User Email Address
- `{!Pwdless_New_User.Phone}`—Passwordless Registration User Phone Number
- `{!Verification_Code}`—Verification Code

1. Add the New Member Welcome Email - Passwordless Registration email template to your Experience Cloud settings.
    1. From Setup, in the Quick Find box, enter Sites, and then select **All Sites**.
    2. Next to your Experience Cloud site, click **Workspaces**.
    3. Select **Administration**, and then select **Emails**.
    4. Under Email Templates, next to Welcome New Member for Passwordless Registration, click ![lookup magnifying glass](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-experience-communities-264-0-0-production-enus/bf7df212-91a1-4fa3-a007-4d6f3e3b470b/communities/images/lookup.png), and then select **Experience Cloud: New Member Welcome Email - Passwordless Registration**.
    5. Save your changes.
2. To customize the email, edit the template.
    1. From Setup, in the Quick Find box, enter Email Templates, and then select **Classic Email Templates**.
    2. Next to Experience Cloud: New Member Welcome Email - Passwordless Registration, click **Edit**.
        
        ![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-experience-communities-264-0-0-production-enus/bf7df212-91a1-4fa3-a007-4d6f3e3b470b/images/icon_note.png)
        
        Note In orgs created after Summer ’24, the email template unique name is `CommunityPasswordlessRegistrationEmailTemplate`. In orgs created before Summer ’24, the unique name is `CPasswordlessRegistrationEmailTemplate`.
    3. Edit the default text in the email body.
    4. To add more fields to the email, copy merge field values into the template. Under Available Merge Fields, select **Network Member** for field type. Use the Passwordless Registration merge fields.
        
        ![Important](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-experience-communities-264-0-0-production-enus/bf7df212-91a1-4fa3-a007-4d6f3e3b470b/images/icon_important.png)
        
        Important Don’t remove `{!Verification_Code}`.
    5. Save your changes.

For more information about passwordless registration, see [Passwordless Login](https://help.salesforce.com/s/articleView?id=xcloud.external_identity_passwordless_login_use_cases.htm&type=5&language=en_US).