--- schema_version: "1" id: 196c95a43d2f13bbd69851f47232b57467220079d9f882ee87f979f7c9804428 title: What’s an Experience Cloud Site Moderator? collection: admin version: current locale: en-us portal_url: https://docs.salesforce.com/admin/current/en-us/experience/264-0-0/networks_moderator_overview.md canonical_url: https://help.salesforce.com/s/articleView?id=experience.networks_moderator_overview.htm&release=264.0.0&type=5 source_site: help.salesforce.com content_type: documentation content_hash: 278f4f584410a5d957bf2286d99bd50ddb1c3897a0e323b9faf50967fda3b801 description: Experience Cloud site moderators help ensure the success of a site by monitoring user activity and flagged items. products: - Experiences release: "264" --- # What’s an Experience Cloud Site Moderator? Experience Cloud site moderators help ensure the success of a site by monitoring user activity and flagged items. In a successful site, members are actively engaged and communicate with one another. Moderators facilitate knowledge sharing to help members benefit and derive value from their participation. Moderators also ensure that all communications and content are appropriate. A moderator can control the quality of the site’s content by: - Reviewing and acting on the list of flagged posts and comments - Reviewing and acting on the list of flagged files - Removing flags - Deleting inappropriate posts, comments, messages, and files A moderator can help drive the success of a site by: - Sharing relevant and useful information in posts - Encouraging members to post and comment on each other's posts - Setting an example by their activity - Keeping discussions focused, spam-free, and non-controversial - Redirecting email conversations to sites when it can benefit other members - Establishing the site as a reliable source of information and a forum for transparent discussions You can choose to designate more than one moderator, especially if the site has a large number of members. ![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-experience-communities-264-0-0-production-enus/bf7df212-91a1-4fa3-a007-4d6f3e3b470b/images/icon_note.png) Note Although they share some similar capabilities, a moderator in an Experience Cloud site is different from a [Chatter moderator](https://help.salesforce.com/s/articleView?id=experience.collab_moderate.htm&type=5&language=en_US). ## Which Users Can Moderate a Site? Multiple types of users can moderate an Experience Cloud site. Moderators can continue to flag items even if flagging is disabled for members. Group owners and group managers can only moderate when flagging is enabled. - Internal Users—Moderators can be internal users who are also members of your site. - External Users—Moderators who are external users require Access Experience Management and moderation permissions to moderate a site from the Moderation tile in Experience Workspaces. External user moderators without management and moderation permissions can moderate within the context of their Experience Cloud site, such as directly from the site feed. - Group Manager or Owner—The Allow members to flag content option must be enabled for group managers and owners to moderate. Group managers or owners can only moderate items in groups that they manage or own. This table shows who can moderate and what actions they can take in the user interface. | Action | User with Moderate Experiences Feeds | User with Moderate Experiences Files | Group Owner or Manager (on items in groups they own or manage) | | --- | --- | --- | --- | | Remove flags on a post or comment | ![Checkmark icon indicating available](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-experience-communities-264-0-0-production-enus/bf7df212-91a1-4fa3-a007-4d6f3e3b470b/resources-global/_corporate/images/checkmark.png) |   | ![Checkmark icon indicating available](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-experience-communities-264-0-0-production-enus/bf7df212-91a1-4fa3-a007-4d6f3e3b470b/resources-global/_corporate/images/checkmark.png) | | Delete a post or comment | ![Checkmark icon indicating available](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-experience-communities-264-0-0-production-enus/bf7df212-91a1-4fa3-a007-4d6f3e3b470b/resources-global/_corporate/images/checkmark.png) |   | ![Checkmark icon indicating available](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-experience-communities-264-0-0-production-enus/bf7df212-91a1-4fa3-a007-4d6f3e3b470b/resources-global/_corporate/images/checkmark.png) | | Remove flags on a file |   | ![Checkmark icon indicating available](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-experience-communities-264-0-0-production-enus/bf7df212-91a1-4fa3-a007-4d6f3e3b470b/resources-global/_corporate/images/checkmark.png) | ![Checkmark icon indicating available](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-experience-communities-264-0-0-production-enus/bf7df212-91a1-4fa3-a007-4d6f3e3b470b/resources-global/_corporate/images/checkmark.png) | | Delete a file1 |   | ![Checkmark icon indicating available](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-experience-communities-264-0-0-production-enus/bf7df212-91a1-4fa3-a007-4d6f3e3b470b/resources-global/_corporate/images/checkmark.png) | ![Checkmark icon indicating available](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-experience-communities-264-0-0-production-enus/bf7df212-91a1-4fa3-a007-4d6f3e3b470b/resources-global/_corporate/images/checkmark.png) | 1 Deleted files can remain cached for up to 90 days. - **[Assign a Moderator](https://help.salesforce.com/s/articleView?id=experience.networks_moderator_assign.htm&release=264.0.0&type=5)** Make one or more people moderators in your Experience Cloud site so they can keep an eye on its content. #### See Also - [Move Feed Items from One Public Group Feed to Another](https://help.salesforce.com/s/articleView?id=experience.networks_chatter_movefeeditem.htm&release=264.0.0&type=5 "In Aura, the Move option on feed item dropdown menus offers a way to relocate feed items from one public group feed to another. Use Move to improve an item’s visibility or to place it in a more relevant context. For example, if a user posts a Sales poll in a Marketing feed by mistake, the poll can easily be moved to the right location. System Administrators, Community Managers, and Chatter Moderators can move posts, polls, and questions.")