---
schema_version: "1"
id: 53d80802a231e4e7f726090cf38973d4e87188098562399d93f09980417530c8
title: Enable Salesforce Knowledge in Your Experience Cloud Site
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/experience/264-0-0/networks_knowledge_access.md
canonical_url: https://help.salesforce.com/s/articleView?id=experience.networks_knowledge_access.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: a9a2218971937513fb935e7e7b2e00c0fafec3e434055d1b850c0875399f45a8
description: Enable Salesforce Knowledge to quickly get articles to your customers and agents in an Experience Cloud site. Knowledge articles provide accurate information to customers when and where they need it.
products:
  - Experiences
release: "264"
---
# Enable Salesforce Knowledge in Your Experience Cloud Site

Enable Salesforce Knowledge to quickly get articles to your customers and agents in an Experience Cloud site. Knowledge articles provide accurate information to customers when and where they need it.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition">
        <colgroup>
          <col style="width:100%">
        </colgroup>
        <tbody>
          <tr class="">
            <td class="slds-cell-wrap" style="vertical-align:top;">Available in: Salesforce Classic and Lightning Experience</td>

          </tr>
          <tr class="">
            <td class="slds-cell-wrap" style="vertical-align:top;">Experience Cloud sites are available in: <strong>Enterprise</strong>, <strong>Performance</strong>,
              <strong>Unlimited</strong>, and <strong>Developer</strong> Editions. The Help Center template is
              available in <strong>Essentials</strong> Edition.
            </td>

          </tr>
          <tr class="">
            <td class="slds-cell-wrap" style="vertical-align:top;">
              <p>Salesforce Knowledge is available in: <strong>Performance</strong> and
                <strong>Developer</strong> Editions and in <strong>Unlimited</strong> Edition with the Service
                Cloud.
              </p>
              <p style="margin-bottom:0;">
                <span id="networks_knowledge_access__knowledge_editions_ph"><a name="networks_knowledge_access__knowledge_editions_ph"><!-- --></a>Salesforce Knowledge is available for an
                  additional cost in <strong>Enterprise</strong> and <strong>Unlimited</strong> Edition.</span>
              </p>
            </td>

          </tr>
          <tr class="">
            <td class="slds-cell-wrap" style="vertical-align:top;">Applies to: <a href="https://help.salesforce.com/s/articleView?id=experience.exp_cloud_basics_glossary.htm&amp;release=264.0.0&amp;type=5">LWR, Aura, and Visualforce sites</a></td>

          </tr>
        </tbody>
      </table> <table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
        <colgroup>
          <col style="width:50%">
          <col style="width:50%">
        </colgroup>
        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d108757e110">User Permissions
              Needed</th>
          </tr>
        </thead>
        <tbody>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d108757e110 ">To customize an Experience Cloud site:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d108757e110 ">
              <ul>
                <li>Be a member of the site AND Create and Set Up Experiences</li>

                <li>OR</li>

                <li>Be a member of the site AND an experience admin, publisher, or builder in that
                  site</li>

              </ul>
            </td>

          </tr>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d108757e110 ">To publish an Experience Cloud site:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d108757e110 ">
              <ul>
                <li>Be a member of the site AND Create and Set Up Experiences</li>

                <li>OR</li>

                <li>Be a member of the site AND an experience admin or publisher in that site</li>

              </ul>
            </td>

          </tr>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d108757e110 ">To set up Salesforce Knowledge, create article types and article actions, and
              modify category groups assignments:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d108757e110 ">
              <ul>
                <li>Customize Application</li>

                <li>AND</li>

                <li>Manage Salesforce Knowledge</li>

              </ul>
            </td>

          </tr>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d108757e110 ">To assign user licenses:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d108757e110 ">Manage Internal Users</td>

          </tr>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d108757e110 ">To create data categories:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d108757e110 ">Manage Data Categories</td>

          </tr>
        </tbody>
      </table>

![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-experience-communities-264-0-0-production-enus/bf7df212-91a1-4fa3-a007-4d6f3e3b470b/images/icon_note.png)

Note

- Your Salesforce org needs at least one Salesforce Knowledge license to enable and set up Salesforce Knowledge.
- Salesforce Tabs + Visualforce site members without the Knowledge One permission can't access Salesforce Knowledge through sites. They also can’t access Salesforce Knowledge in sites via Salesforce for Android or Salesforce for iOS.

If you haven’t yet, check out [Salesforce Knowledge](https://help.salesforce.com/articleView?id=knowledge_whatis.htm&language=en_US). After setting up your knowledge base, either in Salesforce Classic or Lightning Experience, complete these steps to view articles in your Experience Cloud sites.

1. Use permission sets to give users Read permissions.
    1. In Setup, enter Permission Sets in the Quick Find box, and then click **Permission Sets**.
    2. Give Read permission for the article types (Salesforce Knowledge in Classic) or record types (Lightning Knowledge) that you want to share with users.
    3. Give Read permissions to each guest user profile you’d like to have access to Salesforce Knowledge.
        
        ![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-experience-communities-264-0-0-production-enus/bf7df212-91a1-4fa3-a007-4d6f3e3b470b/images/icon_note.png)
        
        Note There are a few reasons why a user can’t find an article: it’s deleted or archived, it doesn’t exist, it has no assigned topic, or the user doesn’t have the access to view it. When an article isn’t available, guest users are directed to a login page and logged-in users see an “Invalid Page” error.
    4. Assign the permission sets to the correct user profiles for your sites.
2. From Setup, enter Topics for Objects in the Quick Find box, then select **Topics for Objects**.
    1. In Classic Knowledge, enable topics for all the article types you want to include.
    2. In Lightning Knowledge, enable topics for Knowledge.
3. Salesforce Knowledge uses data categories to organize content. Experience Builder sites use topics. To ensure that your articles appear in search results, assign a topic to each article. You can easily map articles in your data categories to topics in a site. Follow these steps to map articles to topics automatically.
    1. In Experience Workspaces of an Aura site, click **Content Management** | **Topics** | **Automatic Topic Assignment**. After enabling Automatic Topic Assignment, map topics to data category groups and data categories. You can choose to add the topics to all the articles existing in data categories, and to articles added in the future. You can map your exact hierarchy from data categories to topics, up to eight levels of depth.
    2. In LWR sites, use the Knowledge components to show knowledge articles.
    3. In Salesforce Tabs + Visualforce sites, add the Knowledge tab to the available tabs in the site.
4. In Aura sites, enable thumbs-up and thumbs-down voting on articles so you can identify helpful articles and ones that need improvement.
    1. In Experience Builder, navigate to the Article Detail page.
    2. To view and Article Content component’s properties, click it.
    3. In the property editor, select **Allow voting on articles**.
    4. Publish your changes.

- **[Hide Fields in Lightning Knowledge Search Results](https://help.salesforce.com/s/articleView?id=experience.networks_knowledge_search_hide_results.htm&release=264.0.0&type=5)**  
    When you display Knowledge search results in a grid layout, you can adjust the Knowledge search layout for different user profiles. Use this capability to hide some of the information that’s returned in results from different user profiles.

#### See Also

- [Salesforce Knowledge](https://help.salesforce.com/s/articleView?id=service.knowledge_whatis.htm&type=5&language=en_US)
- [Build Your Knowledge Base in Salesforce Classic](https://help.salesforce.com/s/articleView?id=service.knowledge_setup.htm&type=5&language=en_US)
- [Automatically Assign Topics to Articles](https://help.salesforce.com/s/articleView?id=experience.networks_topics_automatic_topic_assignment.htm&release=264.0.0&type=5 "Transport all your hard work of organizing Salesforce Knowledge in your Experience Cloud site, and boost SEO for your Knowledge articles, by mapping topics to data categories. All articles published with a specific data category are tagged with the topics you specify. Articles added to the data category in the future are also tagged. All articles with assigned topics are included in search results.")