---
schema_version: "1"
id: 10852440c92fc0e57499fde398870eba02e6492b67acf20b91d83b0ddf04a4e2
title: Help Center Set Up Tasks
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/experience/264-0-0/networks_help_center_tasks.md
canonical_url: https://help.salesforce.com/s/articleView?id=experience.networks_help_center_tasks.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: d5656e680febff5fad07d66213e910d058aa2a2b7656df8e0b4b9f380b1ace42
description: Help Center is designed with self-service in mind. The Help Center template comes with components and pages that you can use as-is or customize to suit your needs.
products:
  - Experiences
release: "264"
---
# Help Center Set Up Tasks

Help Center is designed with self-service in mind. The Help Center template comes with components and pages that you can use as-is or customize to suit your needs.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Essentials</strong>, <strong>Enterprise</strong>, <strong>Performance</strong>, <strong>Unlimited</strong>, and <strong>Developer</strong> editions</td></tr></tbody></table>

Get started with your own publicly accessible Help Center! We’ve put together a set of tasks and useful references for setting up a Help Center.

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small ">
      <colgroup>
        <col style="width:37.3134328358209%">
        <col style="width:62.68656716417911%">
      </colgroup>
      <tbody>
        <tr class="">
          <td class="slds-cell-wrap" style="vertical-align:top;">
            <em>Plan Your Help Center</em>
          </td>

          <td class="slds-cell-wrap" style="vertical-align:top;">
            <ul>
              <li>
                <a href="https://help.salesforce.com/s/articleView?id=experience.networks_help_center_intro.htm&amp;release=264.0.0&amp;type=5" title="A help center is a public-access, self-service site that makes it easy for people to find answers for themselves. Instead of filing cases through customer support, visitors find the information they need from the articles that you make available from your knowledge base. You reduce the load on your customer support team, and folks get the satisfaction of finding their own solutions.">Give Customers Access to Your Knowledge Base Through Help Center</a>
              </li>

            </ul>
          </td>

        </tr>
        <tr class="">
          <td class="slds-cell-wrap" style="vertical-align:top;">
            <em>Enable Knowledge in Your Org and Enable the Knowledge Org
              Preference</em>
          </td>

          <td class="slds-cell-wrap" style="vertical-align:top;">
            <ul>
              <li>
                <a href="https://help.salesforce.com/s/articleView?id=service.knowledge_settings.htm&amp;type=5&amp;language=en_US" target="_blank">Enable
                  Salesforce Knowledge</a>
              </li>

            </ul>
          </td>

        </tr>
        <tr class="">
          <td class="slds-cell-wrap" style="vertical-align:top;">
            <em>Create and Configure Your Help Center</em>
          </td>

          <td class="slds-cell-wrap" style="vertical-align:top;">
            <ul>
              <li>
                <a href="https://help.salesforce.com/s/articleView?id=experience.networks_help_center_create.htm&amp;release=264.0.0&amp;type=5" title="Set up a help center to give guest users access to the knowledge articles that you choose. Help users find solutions, and give them a way to contact you when the answer isn’t available. This topic is for you if your org uses Classic Knowledge.">Create a Help
                  Center</a>
              </li>

              <li>
                <a href="https://help.salesforce.com/s/articleView?id=experience.networks_topics_overview.htm&amp;release=264.0.0&amp;type=5" title="Navigational, featured, and content topics are a fantastic way to organize information and content in an Experience Cloud site and boost SEO for your articles. Use topics to structure your site’s content or highlight key discussions. You can create topics or use the topics that organically emerge from site member posts.">Organize Experience
                  Cloud Sites with Topics</a>
              </li>

              <li>
                <a href="https://help.salesforce.com/s/articleView?id=experience.networks_topics_featured.htm&amp;release=264.0.0&amp;type=5" title="Featured topics highlight current, popular conversations in your Experience Cloud site. Change them regularly to keep members up-to-date and engaged.">Set Up Featured
                  Topics</a>
              </li>

              <li>
                <a href="https://help.salesforce.com/articleView?id=000221389&amp;type=1&amp;language=en_US" target="_blank">Data Categories Best Practices</a>
              </li>

              <li>
                <a href="https://help.salesforce.com/s/articleView?id=experience.networks_topics_automatic_topic_assignment.htm&amp;release=264.0.0&amp;type=5" title="Transport all your hard work of organizing Salesforce Knowledge in your Experience Cloud site, and boost SEO for your Knowledge articles, by mapping topics to data categories. All articles published with a specific data category are tagged with the topics you specify. Articles added to the data category in the future are also tagged. All articles with assigned topics are included in search results.">Automatically Assign Topics to Articles</a>
              </li>

              <li>
                <a href="https://help.salesforce.com/s/articleView?id=experience.rss_contact_support_form.htm&amp;release=264.0.0&amp;type=5" title="The Contact Support Form allows guest and authenticated users to create cases from a site. It works with the Case Deflection component to help site members find articles and discussions to answer questions as text is being entered into the form.">Contact
                  Support Form</a>
              </li>

              <li>
                <a href="https://help.salesforce.com/s/articleView?id=experience.community_designer_overview.htm&amp;release=264.0.0&amp;type=5" title="Experience Builder lets you easily style your site, create and customize pages, add drag-and-drop components, and deliver personalized experiences to different audiences. Choose a template to quickly start your site, and then style the pages to match your company’s branding.">Experience Builder Overview</a>
              </li>

              <li>
                <a href="https://help.salesforce.com/s/articleView?id=experience.networks_guided_setup_intro.htm&amp;release=264.0.0&amp;type=5" title="Guided setup walks you through setting up visibility, processes, workflows, record types, layouts, and assignment rules for Salesforce features. From start to finish, guided setup leads you through each step with easy-to-follow directions and navigable links to settings pages.">Add more features with Guided
                  Setup</a>
              </li>

              <li>
                <a href="https://help.salesforce.com/s/articleView?id=platform.rss_config_guest_user_profile.htm&amp;type=5&amp;language=en_US" target="_blank">Configure the Guest User
                  Profile for Unauthenticated Users</a>
              </li>

            </ul>
          </td>

        </tr>
        <tr class="">
          <td class="slds-cell-wrap" style="vertical-align:top;">
            <em>Add Branding and Customize Your Help Center Theme</em>
          </td>

          <td class="slds-cell-wrap" style="vertical-align:top;">
            <ul>
              <li>
                <a href="https://help.salesforce.com/s/articleView?id=experience.community_designer_overview.htm&amp;release=264.0.0&amp;type=5" title="Experience Builder lets you easily style your site, create and customize pages, add drag-and-drop components, and deliver personalized experiences to different audiences. Choose a template to quickly start your site, and then style the pages to match your company’s branding.">Customize
                  Your Experience Builder Site</a>
              </li>

              <li>
                <a href="https://help.salesforce.com/s/articleView?id=experience.community_builder_manage_pages_overview.htm&amp;release=264.0.0&amp;type=5" title="The Pages and Page Action menus centralize all your page-related needs, from page creation to audience criteria-based page visibility and everything in between.">Customize
                  Experience Builder Pages and Components</a>
              </li>

              <li>
                <a href="https://help.salesforce.com/s/articleView?id=experience.rss_setup_nav_menu.htm&amp;release=264.0.0&amp;type=5" title="The Navigation Menu component extends your site’s navigation beyond navigational topics. Navigation menu items can include Salesforce objects, topics, pages in your site, URLs to external sites, and menu labels. Menu labels are parent headings under which you can nest other menu items. You can also enable the App Launcher to make it easy for members to switch between their sites and their Salesforce org.">Customize Site
                  Navigation</a>
              </li>

              <li>
                <a href="https://help.salesforce.com/s/articleView?id=experience.community_builder_theme.htm&amp;release=264.0.0&amp;type=5" title="Theme layouts and theme layout components combine to give you granular control of the appearance and structure of each page in your site. Customize the layout’s header and footer to match your company’s style. Configure theme layout properties. Or use a custom search bar and user profile menu. Then use theme layouts to assign theme layout components to individual pages allowing you to quickly change layouts from one central location. Whether you’re a consulting partner or an ISV, or you simply want to revamp your own site, custom theme layouts make it easy to rebrand.">Custom
                  Theme Layouts</a>
              </li>

              <li>
                <a href="https://help.salesforce.com/s/articleView?id=experience.networks_customize_branding.htm&amp;release=264.0.0&amp;type=5" title="If you’re using the Salesforce Tabs + Visualforce template, you can customize the look and feel of your site in Experience Workspaces. You can add your own logo, colors, and copyright so that your site matches your company's branding and is instantly recognizable to your site members.">Brand Your
                  Experience Cloud Site</a>
              </li>

            </ul>
          </td>

        </tr>
      </tbody>
    </table>