---
schema_version: "1"
id: db140adf9128d40073ca70325182ee16d87a48ea44f7aad91b8e297170481030
title: Change from Help Center to a New Template
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/experience/264-0-0/networks_help_center_change_template.md
canonical_url: https://help.salesforce.com/s/articleView?id=experience.networks_help_center_change_template.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 6eb06e0c53359c941c75fc675447dbf29bdad531e2b17fdb240f0efb81edee95
description: Changing from a help center template to another template type is a simple process in itself. But the complexity increases with the things you must consider and actions you must take before you make the change. The complexity of a template change varies according to how much original help center content and configuration you want to preserve in the new template. Keep in mind that Salesforce partners have considerable experience with making template changes and can assist you with this process.
products:
  - Experiences
release: "264"
---
# Change from Help Center to a New Template

Changing from a help center template to another template type is a simple process in itself. But the complexity increases with the things you must consider and actions you must take before you make the change. The complexity of a template change varies according to how much original help center content and configuration you want to preserve in the new template. Keep in mind that Salesforce partners have considerable experience with making template changes and can assist you with this process.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Essentials</strong>, <strong>Enterprise</strong>, <strong>Performance</strong>, <strong>Unlimited</strong>, and <strong>Developer</strong> editions</td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
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            <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d107008e67">User Permissions Needed</th>
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            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d107008e67 ">To change a help center template</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d107008e67 ">
              <ul>
                <li>Create and Set Up Experiences</li>

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![Important](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-experience-communities-264-0-0-production-enus/bf7df212-91a1-4fa3-a007-4d6f3e3b470b/images/icon_important.png)

Important Before you change templates in a production environment, try it out in your sandbox first. If you don’t try it out in your sandbox, you run a strong risk of losing data, wasting time, and creating unnecessary cost.

In a template change, some objects and configurations are preserved and some aren’t.

**Preserved after a Template Change**

- Featured and navigational topics
- Topic-to-article mapping
- Data category-to-topic mapping
- Data about trending articles and topics
- Topic statistics
- Your help center URL (but keeping the same URL is optional)

**Not Preserved after a Template Change**

- Your custom pages–There’s a workaround. You can export your custom pages before you change templates. After you change templates, you can import them into the new template.
- Specific component configuration–Some configuration is preserved, like featured topics, navigational topics, and topic-to-article mapping. Some configuration isn’t preserved, like search and type-ahead search configuration. A template change offers an opportunity to revisit component configuration. For example, in your help center, you let customers search articles and cases. In your new template environment, you can widen your list of searchable objects to make many more object types easy to discover.
- Branding–Before you change templates, consider whether you want to change or preserve brands in the new template. If you decide to keep the same brand, all the image assets used in the original template are available in your org’s asset library. You have access to this library in Experience Builder under **Theme** | **Images**.
- Theme–When you change templates, the theme defaults to the new template’s theme. You can reuse theme elements from the original template by grabbing them from your org’s asset library.
- CSS styles–You can copy your CSS styles under **Theme** | **Edit CSS**, and paste them into a text file. After you switch templates, you can copy-and-paste your CSS from the text file into the new site.

After you preserve the things you want to retain from your original help center, you’re ready to change templates.

1. Ensure that you have the latest version of the help center template.
    1. In Create and Set Up Experiences, open **Settings**, and click **Updates**.
    2. Confirm that you understand the update changes, and click **Update**.
    3. In the confirmation dialog, click **Update**. In the success dialog, click **Close**.
2. In the Administration Workspace, click **Settings** | **Change Template**. A message warns you that changing your siteʼs template permanently deletes all existing customizations and pages.
3. Click the tile for the template you’re changing to.
4. Click **Get Started**.
5. In the **Name** field, enter a name for your site.
6. In the **URL** field, enter the value you used for your help center or enter a new value.
7. Click **Create**.

After your new template is in place, bring in the elements from the original help center template that you want to preserve. For example:

- Import the custom pages you exported from your help center.
- Configure page components.
- Apply branding.
- Adjust your theme, including pasting the custom CSS styles you preserved.
- If you had featured topics in the help center, you can drag the Featured Topics component onto your Home page. Your original configuration of the Featured Topics component is preserved in the new template.

#### See Also

- [Update Your Experience Builder Site’s Template](https://help.salesforce.com/s/articleView?id=experience.communities_update_template.htm&release=264.0.0&type=5 "We introduce amazing features and enhancements with every release, so it pays to keep your Experience Builder site up to date! Typically, we automatically update your template to the latest version, so you can start adding the newest features to your site right away. However, when the changes are significant, you’re required to update your template manually.")
- [Export a Customized Experience Builder Page for a Lightning Bolt Solution](https://help.salesforce.com/s/articleView?id=experience.community_builder_export_page.htm&release=264.0.0&type=5 "Export pages that you’ve customized in an Experience Builder site. Use them as a base for new pages, or package and distribute them for others to use in their sites.")
- [Considerations for Changing Your Template](https://help.salesforce.com/s/articleView?id=experience.networks_template_considerations.htm&release=264.0.0&type=5 "Changing your template affects site navigation, branding, and customizations.")
- [Change Your Experience Cloud Site Template](https://help.salesforce.com/s/articleView?id=experience.networks_template_change.htm&release=264.0.0&type=5 "If you use the Salesforce Tabs + Visualforce template, you can change your template to an Aura template or any installed Lightning Bolt Solution in Experience Builder. Changing templates isn’t available in LWR sites.")