---
schema_version: "1"
id: f0e8f9a060049b3ba7f5db989d53c61af17e84f5468cc207f847885868ad55ee
title: Customize the Email Address Change Template
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/experience/264-0-0/networks_email_change_template.md
canonical_url: https://help.salesforce.com/s/articleView?id=experience.networks_email_change_template.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 85f90638d76b5dcf693d6ce9c56471df86febf325762b64e0bd3b2c166b1ba12
description: You can customize the email template you send to users when they change the email address they use with Salesforce. Change the look to match your brand and the wording of the message.
products:
  - Experiences
release: "264"
---
# Customize the Email Address Change Template

You can customize the email template you send to users when they change the email address they use with Salesforce. Change the look to match your brand and the wording of the message.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Experience Builder sites</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Enterprise</strong>, <strong>Performance</strong>, <strong>Unlimited</strong>, and <strong>Developer</strong> Editions</td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
        <colgroup>
          <col style="width:50%">
          <col style="width:50%">
        </colgroup>
        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d86400e70">User Permissions
              Needed</th>
          </tr>
        </thead>
        <tbody>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d86400e70 ">To customize or publish an Experience Cloud site:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d86400e70 ">
              <ul>
                <li>Create and Set Up Experiences AND View Setup and Configuration AND be a member
                  of the site<p>OR</p>
                </li>

                <li>View Setup and Configuration AND be a member of the site AND have appropriate
                  <a href="https://help.salesforce.com/s/articleView?id=experience.networks_access_control_overview.htm&amp;language=en_US" target="_blank">role-based site access</a>
                </li>

              </ul>
            </td>

          </tr>
        </tbody>
      </table>

Salesforce sends two verification emails to a user when the user changes their email address. One is sent to the user’s old email address, and one is sent to the new one. The user clicks the verification URL in the email sent to the new address, and completes the email address change. You can customize those emails. If you change a user’s email address for them, no email change verification email is sent.

The Email Address Change Verification email templates are available to Experience Builder sites as of Winter ’21.

1. From Setup, enter All Experiences in the Quick Find box, and select **All Experiences**. Next to your site, click **Workspaces**.
2. Select **Administration**, and then select **Emails**.
3. Under Email Templates, click ![lookup magnifying glass](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-experience-communities-264-0-0-production-enus/bf7df212-91a1-4fa3-a007-4d6f3e3b470b/communities/images/lookup.png) next to Old Email Address Change Verification and select **Experiences: Old Email - Change Email Verification**.
4. Under Email Templates, click ![lookup magnifying glass](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-experience-communities-264-0-0-production-enus/bf7df212-91a1-4fa3-a007-4d6f3e3b470b/communities/images/lookup.png) next to New Email Address Change Verification and select **Experiences: New Email - Change Email Verification**.
5. Click **Save**.
    
    Your site is set up to send notifications to users when their email addresses change.
6. To make customizations, edit the email template.
    
    ![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-experience-communities-264-0-0-production-enus/bf7df212-91a1-4fa3-a007-4d6f3e3b470b/images/icon_note.png)
    
    Note You can use the `{!ChgEmailVer.NewEmail}`, `{!ChgEmailVer.OldEmail}`, and `{!ChgEmailVer.URL}` merge fields.
    
    1. From Setup, enter Email Templates in the Quick Find box, then select **Classic Email Templates**.
    2. Next to Experiences: Old Email - Change Email Verification or Experiences: New Email - Change Email Verification, select **Edit**.
    3. Edit the text in the email body. To personalize your email content, use the available merge fields listed at the top of the page.
    4. Click **Save**.

![Example](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-experience-communities-264-0-0-production-enus/bf7df212-91a1-4fa3-a007-4d6f3e3b470b/images/icon_example.png)

Example

![Communities: Change Email Verification template](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-experience-communities-264-0-0-production-enus/bf7df212-91a1-4fa3-a007-4d6f3e3b470b/communities/images/auth_ver_merge.png)

#### See Also

- [Customize Email Sent from Experience Cloud Sites](https://help.salesforce.com/s/articleView?id=experience.networks_customize_email.htm&release=264.0.0&type=5 "You can customize email sender information and Chatter email branding. You can also customize email templates, such as templates for welcoming new members and resetting members’ passwords. Decide how Salesforce sends emails for users with unverified email domains, and customize email templates in the user interface.")
- [Merge Fields for Experience Cloud Sites](https://help.salesforce.com/s/articleView?id=experience.merge_fields_communities.htm&release=264.0.0&type=5 "You can personalize the email that you send to Experience Cloud site members by adding merge fields to your email templates.")