---
schema_version: "1"
id: 50c005da1637ae657a8faa1545226fa46d26adb5bbd88ef8978ea586a11c36cd
title: Customize the Device Activation Email Template
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/experience/264-0-0/networks_device_activation_challenge_email.md
canonical_url: https://help.salesforce.com/s/articleView?id=experience.networks_device_activation_challenge_email.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 2338d98766eaaa8af69fdd9528b370d3b3033ade46cd500db2a17b7c3f58b430
description: Customize the email you send to verify a user's identity when they access your Experience Cloud site from an unfamiliar browser, application, or IP address. The email includes a one-time password (OTP) that users enter to verify their identity. Change the look and wording of the email to match your brand.
products:
  - Experiences
release: "264"
---
# Customize the Device Activation Email Template

Customize the email you send to verify a user's identity when they access your Experience Cloud site from an unfamiliar browser, application, or IP address. The email includes a one-time password (OTP) that users enter to verify their identity. Change the look and wording of the email to match your brand.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Experience Builder sites</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Enterprise</strong>, <strong>Performance</strong>, <strong>Unlimited</strong>, and <strong>Developer</strong> Editions</td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
        <colgroup>
          <col style="width:50%">
          <col style="width:50%">
        </colgroup>
        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d40740e70">User Permissions
              Needed</th>
          </tr>
        </thead>
        <tbody>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d40740e70 ">To create an Experience Cloud site:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d40740e70 ">Create and Set Up Experiences AND View Setup and Configuration</td>

          </tr>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d40740e70 ">To customize or publish an Experience Cloud site:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d40740e70 ">
              <ul>
                <li>Create and Set Up Experiences AND View Setup and Configuration AND be a member
                  of the site<p>OR</p>
                </li>

                <li>View Setup and Configuration AND be a member of the site AND have appropriate
                  <a href="https://help.salesforce.com/s/articleView?id=experience.networks_access_control_overview.htm&amp;language=en_US" target="_blank">role-based site access</a>
                </li>

              </ul>
            </td>

          </tr>
        </tbody>
      </table>

Device activation works differently based on whether you've configured a trusted IP address range. If you haven't defined a trusted IP range, users are prompted to verify their identity when they log in from a new browser or app. If you have defined a trusted IP range, users must verify their identity when they log in from an IP address outside of the range. For more information on how device activation works, see [Device Activation](https://help.salesforce.com/articleView?id=xcloud.security_overview_identity_verification.htm&type=5&language=en_US).

You can enable device activation for Experience Cloud site users through Profiles in [Session Settings](https://help.salesforce.com/articleView?id=platform.users_profiles_session.htm&type=5&language=en_US).

1. From Setup, in the Quick Find box, enter Sites, and then select **All Sites**.
2. Next to your site, click **Workspaces**.
3. Select **Administration**, and then select **Emails**.
4. Under Email Templates, click ![lookup magnifying glass](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-experience-communities-264-0-0-production-enus/bf7df212-91a1-4fa3-a007-4d6f3e3b470b/communities/images/lookup.png) next to Device Activation Verification, and select **Experience Cloud: Device Activation Verification Email**.
5. Save your settings.
    
    Your site is set up to send device activation notifications to users.
6. To customize the notification, edit the email template.
    
    1. From Setup, in the Quick Find box, enter Email Templates, and then select **Classic Email Templates**.
    2. Next to Experience Cloud: Device Activation Verification Email, click **Edit**.
    3. Edit the text in the email body.
    
    ![Important](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-experience-communities-264-0-0-production-enus/bf7df212-91a1-4fa3-a007-4d6f3e3b470b/images/icon_important.png)
    
    Important Don't remove `{!Verification_Code}`.
    
    1. Optionally, to personalize the text, use the available merge fields listed at the top of the page. For more information, see [Merge Fields for Experience Cloud Sites](https://help.salesforce.com/articleView?id=experience.merge_fields_communities.htm&type=5&language=en_US).

![Example](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-experience-communities-264-0-0-production-enus/bf7df212-91a1-4fa3-a007-4d6f3e3b470b/images/icon_example.png)

Example ![Device activation email template](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-experience-communities-264-0-0-production-enus/bf7df212-91a1-4fa3-a007-4d6f3e3b470b/communities/images/device_activation_email_template.png)