---
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title: Manage Customer Relationships with Experience Cloud
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version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/experience/264-0-0/networks_customer_account_portal_intro.md
canonical_url: https://help.salesforce.com/s/articleView?id=experience.networks_customer_account_portal_intro.htm&release=264.0.0&type=5
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description: Give your customers a private and secure place to access and update their account information with the Customer Account Portal solution from Experience Cloud. Improve customer relationships and decrease service costs by allowing customers to see and pay invoices. They can also update their account information and search your knowledge base for answers to their most frequently asked questions.
products:
  - Experiences
release: "264"
---
# Manage Customer Relationships with Experience Cloud

Give your customers a private and secure place to access and update their account information with the Customer Account Portal solution from Experience Cloud. Improve customer relationships and decrease service costs by allowing customers to see and pay invoices. They can also update their account information and search your knowledge base for answers to their most frequently asked questions.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: both Salesforce Classic and Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Enterprise</strong>, <strong>Performance</strong>, <strong>Unlimited</strong>, and <strong>Developer</strong> Editions</td></tr></tbody></table>

Customer Account Portal is designed with account management in mind, so you can:

- Give access to customers to create and update vital information in any Salesforce record, including custom objects. As a result, reduce call center calls for easily resolved issues, like updating a phone number or address.
- Integrate and expose data and processes from third-party systems, like ERP and ecommerce, via Salesforce Connect.
- Show customers information that matters the most in their member profile, and let them update their accounts on the fly.
- Use Salesforce Knowledge to give customers answers to their most pressing questions about your product and brand.

Customer Account Portal has the same flexibility and extensibility that you’re accustomed to with other Lightning sites, so you can:

- Build custom pages and use custom branding.
- Expose more CRM objects and data that suit your business needs.
- Use audience targeting by geolocation, and create personalized content for customers by their geographical location.

![Example](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-experience-communities-264-0-0-production-enus/bf7df212-91a1-4fa3-a007-4d6f3e3b470b/images/icon_example.png)

Example Here are a few industry examples of how a company can use Customer Account Portal to enhance customer relationships.

- A utilities company allows customers to check their bills and pay them online.
- An insurance company lets clients file claims online.
- A university makes it easy for students to sign up for classes online.