---
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title: Considerations When Using Customer Insights
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version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/experience/264-0-0/networks_community_360_considerations.md
canonical_url: https://help.salesforce.com/s/articleView?id=experience.networks_community_360_considerations.htm&release=264.0.0&type=5
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content_type: documentation
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description: When you enable Customer Insights in your org, you’re allowing data to be gathered from site members and stored in Salesforce. Here are some things to keep in mind when using Customer Insights.
products:
  - Experiences
release: "264"
---
# Considerations When Using Customer Insights

When you enable Customer Insights in your org, you’re allowing data to be gathered from site members and stored in Salesforce. Here are some things to keep in mind when using Customer Insights.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: both Salesforce Classic and Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Enterprise</strong>, <strong>Performance</strong>, <strong>Unlimited</strong>, and <strong>Developer</strong> Editions</td></tr></tbody></table>

- Customer Insights gathers and stores page views of logged-in site members. Agents can view activity on articles, assets, contracts, custom objects, discussions, orders, products, and tasks.
- When you enable Customer Insights, you are authorizing data to be gathered from all logged-in site members. You can’t exclude specific profiles from being tracked.
- Only Salesforce users with the View Customer Insights profile permission see the Customer Insights data.
- Customer Insights isn’t supported in sites created using the Salesforce Tabs + Visualforce template.
- Customer Insights is only available for business accounts, not person accounts.
- Customer Insights doesn’t track Salesforce for Android and Salesforce for iOS activity.
- If Customer Insights is enabled and **Data Protection and Privacy** is turned on, privacy settings must be complete for information to stay updated. To avoid missing information, make sure you:
    
    - Set up the Individual object with the fields you want to track.
    - Add the **Individual** field to the Contacts page layout.
    - From the Individual object, create records for the users you want to track with Customer Insights.
    - Connect user accounts with their Individual records. From a Contact record, find the **Individual** field, and search for the associated user.
    
    For more information on data protection and the Individual object, see [Set Up Tracking and Storage of Certain Data Privacy Preferences](https://help.salesforce.com/articleView?id=individuals_setup_data_privacy.htm&language=en_US).