---
schema_version: "1"
id: 1926f4e2294149d73234be480315cbff969d728b48e700b4fcebc0f2fe0b9eb6
title: Streamline Customer Support with Customer Insights
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/experience/264-0-0/networks_community_360.md
canonical_url: https://help.salesforce.com/s/articleView?id=experience.networks_community_360.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 4e4a670d2621e8a706fa8164d2096f35d44cdb955db0b4b2786774d0e2f6a655
description: Customer Insights informs support agents working in the Service Console whether the customer has looked at the pertinent documentation. It also shows if the customer has filed a case before calling support. As a result, agents don’t suggest articles that a customer has accessed or open duplicate cases, decreasing customer frustration and improving support.
products:
  - Experiences
release: "264"
---
# Streamline Customer Support with Customer Insights

Customer Insights informs support agents working in the Service Console whether the customer has looked at the pertinent documentation. It also shows if the customer has filed a case before calling support. As a result, agents don’t suggest articles that a customer has accessed or open duplicate cases, decreasing customer frustration and improving support.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: both Salesforce Classic and Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Enterprise</strong>, <strong>Performance</strong>, <strong>Unlimited</strong>, and <strong>Developer</strong> Editions</td></tr></tbody></table>

- **[Set Up Customer Insights](https://help.salesforce.com/s/articleView?id=experience.networks_community_360_setup.htm&release=264.0.0&type=5)**  
    Enable Customer Insights in your org and then set it up for each Experience Builder site you have.
- **[Considerations When Using Customer Insights](https://help.salesforce.com/s/articleView?id=experience.networks_community_360_considerations.htm&release=264.0.0&type=5)**  
    When you enable Customer Insights in your org, you’re allowing data to be gathered from site members and stored in Salesforce. Here are some things to keep in mind when using Customer Insights.