---
schema_version: "1"
id: 1bd10732044f431fe7e3022c545e8e373a2913ca6170214be8270e94bbce2099
title: Manage the Concierge Sidebar
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/experience/264-0-0/manage_the_concierge_sidebar.md
canonical_url: https://help.salesforce.com/s/articleView?id=experience.manage_the_concierge_sidebar.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: a57072234dad56965d0844eee23ddba8306571b8e56478b3eb1b7ef8cac285b7
description: Define the proactive experience for your users. By configuring Suggestion Themes and the Concierge Sidebar, you provide users with "one-click" actions that trigger specific agent topics immediately, reducing the need for typing.
products:
  - Experiences
release: "264"
---
# Manage the Concierge Sidebar

Define the proactive experience for your users. By configuring Suggestion Themes and the Concierge Sidebar, you provide users with "one-click" actions that trigger specific agent topics immediately, reducing the need for typing.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience in Enterprise and Unlimited editions for an additional cost. To purchase, contact your Salesforce account executive.</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Aura Experience Cloud sites that use Build Your Own Template</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: LWR Experience Cloud sites that use Build Your Own Template</td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
        <colgroup>
          <col style="width:50%">
          <col style="width:50%">
        </colgroup>
        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d106737e66">User Permissions Needed</th>
          </tr>
        </thead>
        <tbody>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d106737e66 ">To Configure Sidebar</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d106737e66 ">Create and Set Up Experiences</td>

          </tr>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d106737e66 ">To Configure Conversation History</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d106737e66 ">
              <ul>
                <li>Create and Set Up Experiences </li>

              </ul>
              <ul>
                <li>View All Data </li>

              </ul>
              <p>OR </p>
              <ul>
                <li>object-level read access</li>

              </ul>
            </td>

          </tr>
        </tbody>
      </table>

The Concierge Sidebar provides a personalized Resume Chat experience for authenticated users. It categorizes recommendations into suggestion themes to help users find relevant actions quickly.

1. From Setup, enter Digital Experiences and select **All Sites**.
2. Locate your site and click **Builder**.
3. Click the **Components icon** in the top-left sidebar.
4. Drag the **Concierge Sidebar** component onto your canvas from the Components panel.
5. Click the **Concierge Sidebar** component on your Page structure to open its properties.
6. Enter a Sidebar Title. If you leave this blank, the title defaults to the username or Guest Portal.
7. In the Home Page property field, select **Concierge Home Page**.
8. In the Chat Page property field, select **Concierge Chat Page**.
9. To show previous messages for authenticated users, select Show Conversation History.
10. To show shortcuts for common tasks, select **Show Suggestion Themes**.
11. Select a value for Max Suggestion Themes to determine the number of recommendation categories that appear.
12. Save your work and select **Publish**.