---
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title: Limitations for Autonomous AI on Experience Cloud Sites
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version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/experience/264-0-0/limitations_for_autonomous_ai_on_experience_cloud_sites.md
canonical_url: https://help.salesforce.com/s/articleView?id=experience.limitations_for_autonomous_ai_on_experience_cloud_sites.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 6ec04049b3969e630b6926aa78fa2d2ba88129ded048243c0d05eccc3237abc9
description: Review the mandatory constraints for search and orchestration features to make sure your Experience Cloud site functions as intended and maintains a secure guest user experience.
products:
  - Experiences
release: "264"
---
# Limitations for Autonomous AI on Experience Cloud Sites

Review the mandatory constraints for search and orchestration features to make sure your Experience Cloud site functions as intended and maintains a secure guest user experience.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience in Enterprise and Unlimited editions for an additional cost. To purchase, contact your Salesforce account executive.</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Aura Experience Cloud sites that use Build Your Own Template</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: LWR Experience Cloud sites that use Build Your Own Template</td></tr></tbody></table>

## Data Model Object Constraints

Harmonized Citations: Standard content (such as Knowledge articles) successfully routes to the intended detail page. Non-Harmonized Citations: References to specific, raw record data trigger a login wall or an authorization failure. This behavior disrupts authenticated community members, forces guest users to a Salesforce Login screen, and can expose internal record IDs in the browser URL.

- Experience Cloud sites support only Enterprise Knowledge Harmonized Data Model Objects.

- The search engine can’t retrieve or summarize data from non-harmonized Data Model Objects within the site context.
- Citation Inconsistencies: If a search profile includes non-harmonized objects, citations appear inconsistently for all user types (both authenticated and unauthenticated guest users).
    - Harmonized Citations (such as Knowledge articles) go to the detail page successfully.
    - Non-Harmonized Citations (referencing specific record data) trigger a login wall. This forces the guest user to a Salesforce Login screen and can expose internal record IDs in the URL.

## Security and Access Limitations

- Guest User Experience: To maintain a consistent experience, do not include internal-only records in a search configuration available to guests. If a record is internal-only, the autonomous AI should not present a clickable citation link to a guest user.

- API Permission: Salesforce admins must assign the API Enabled permission set to all portal users. Without this permission, the Actionable Smart Search tool returns empty results.

- Guest User Context: For unauthenticated guest users, the agent runs in the context of the Bot user. This user must follow Default External Access org-wide defaults to protect sensitive data.

- Deployment Version: Agentforce Orchestrator requires a V2 Embedded Service Deployment. V1 deployments do not support the Concierge Agent Actor.