---
schema_version: "1"
id: c4af27f33694ba441d33e0eecad997f342b073e88cd876fd671a1818c79f0a71
title: Service Cloud Features
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/experience/264-0-0/exp_cloud_setup_service.md
canonical_url: https://help.salesforce.com/s/articleView?id=experience.exp_cloud_setup_service.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: d251e1264f3874a0cd933af82904065753ea1dcd2fd14e7f818a6e22ad6e59c9
description: Enable Service Cloud features, such as Salesforce Knowledge and Site Case Feed, for your self-service sites in Experience Cloud. Some objects and features, like Field Service, require add-on licenses. Some features, like Case Feed, require Chatter to be turned in your org.
products:
  - Experiences
release: "264"
---
# Service Cloud Features

Enable Service Cloud features, such as Salesforce Knowledge and Site Case Feed, for your self-service sites in Experience Cloud. Some objects and features, like Field Service, require add-on licenses. Some features, like Case Feed, require Chatter to be turned in your org.

![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-experience-communities-264-0-0-production-enus/bf7df212-91a1-4fa3-a007-4d6f3e3b470b/images/icon_note.png)

Note Beginning in Summer ’26, Chatter is turned off by default in all new orgs. For any features in these orgs that require access to Chatter functionality or the Chatter APIs, turn on Chatter by going to **Setup** | **Chatter Settings** and selecting **Enable**. For details, see [Chatter Is Turned Off by Default in New Orgs Beginning in Summer ’26](https://help.salesforce.com/s/articleView?id=experience.collab_chatter_default_off.htm&type=5&language=en_US).

For more information on how to use sites for different customer use cases, check out:

- [Manage Customer Relationships with Experience Cloud](https://help.salesforce.com/s/articleView?id=experience.networks_customer_account_portal_intro.htm&release=264.0.0&type=5 "Give your customers a private and secure place to access and update their account information with the Customer Account Portal solution from Experience Cloud. Improve customer relationships and decrease service costs by allowing customers to see and pay invoices. They can also update their account information and search your knowledge base for answers to their most frequently asked questions.")
- [Give Customers Access to Your Knowledge Base Through Help Center](https://help.salesforce.com/s/articleView?id=experience.networks_help_center_intro.htm&release=264.0.0&type=5 "A help center is a public-access, self-service site that makes it easy for people to find answers for themselves. Instead of filing cases through customer support, visitors find the information they need from the articles that you make available from your knowledge base. You reduce the load on your customer support team, and folks get the satisfaction of finding their own solutions.")

- **[Enable Salesforce Knowledge in Your Experience Cloud Site](https://help.salesforce.com/s/articleView?id=experience.networks_knowledge_access.htm&release=264.0.0&type=5)**  
    Enable Salesforce Knowledge to quickly get articles to your customers and agents in an Experience Cloud site. Knowledge articles provide accurate information to customers when and where they need it.
- **[Site Case Feed](https://help.salesforce.com/s/articleView?id=experience.ccf_overview.htm&release=264.0.0&type=5)**  
    With the site case feed, agents and Experience Cloud site members see the lifecycle of a case from start to finish. All case interactions appear in a unified, chronological Chatter case feed. Site members benefit from the added functionalities of Chatter, while service features help agents provide efficient, personalized support. To use Site Case Feed, Chatter must be turned on in your org.
- **[Question-to-Case](https://help.salesforce.com/s/articleView?id=experience.questions_qtc_overview.htm&release=264.0.0&type=5)**  
    Question-to-Case lets moderators create cases from questions in Chatter, which makes it easier to track and resolve your customers’ issues. Question-to-Case is available in your Salesforce org and Salesforce mobile web, as well as in Aura and Salesforce Tabs + Visualforce sites where Chatter Questions is enabled.
- **[Restrict Experience Cloud Site User Access to Cases](https://help.salesforce.com/s/articleView?id=experience.networks_restrict_case_access.htm&release=264.0.0&type=5)**  
    Determine whether users with Customer Community Plus licenses can view and edit cases in which they’re listed as the contact. You can disable the standard sharing behavior that grants the assigned contact and everyone in their role hierarchy access to a case. After disabling this sharing behavior, you can control access to cases by creating a manual share or by using Apex managed sharing.