---
schema_version: "1"
id: 2ffd7c6d006c75ae119bd9fe34ac463f21e35820334a2d3dcd746252505081d7
title: Troubleshooting Steps If Site Members Don’t Receive Welcome Emails
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/experience/264-0-0/exp_cloud_administer_no_welcome_email.md
canonical_url: https://help.salesforce.com/s/articleView?id=experience.exp_cloud_administer_no_welcome_email.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 6fa348783949c2dabb3b1e08800141df66e628af5888ed4454e377e52699e79b
description: When you create a site, publish it, and then activate it, you expect site members to receive a welcome email that gives them access to the new site. Take these troubleshooting steps if site members don’t receive welcome emails.
products:
  - Experiences
release: "264"
---
# Troubleshooting Steps If Site Members Don’t Receive Welcome Emails

When you create a site, publish it, and then activate it, you expect site members to receive a welcome email that gives them access to the new site. Take these troubleshooting steps if site members don’t receive welcome emails.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Salesforce Classic and Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Enterprise</strong>, <strong>Performance</strong>, <strong>Unlimited</strong>, and <strong>Developer</strong> Editions</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Applies to: <a href="https://help.salesforce.com/s/articleView?id=experience.exp_cloud_basics_glossary.htm&amp;type=5&amp;language=en_US" target="_blank">LWR, Aura, and Visualforce sites</a></td></tr></tbody></table>

![Important](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-experience-communities-264-0-0-production-enus/bf7df212-91a1-4fa3-a007-4d6f3e3b470b/images/icon_important.png)

Important System-generated emails from an unverified email-sending domain aren’t delivered, even if the From email address is verified. See [Requirements to Send Email from Salesforce](https://help.salesforce.com/s/articleView?id=xcloud.security_email_verification_requirements.htm&type=5&language=en_US).

- To ensure that you added the correct user profiles or permission sets, check your site’s membership. Make sure that the correct users are assigned to the correct member profiles or assigned the correct permission sets.
- Make sure that the Send welcome email option is selected in **Workspaces** | **Administration** | **Emails**.
- Check the email deliverability status to ensure that None and System Emails aren’t selected. In Setup, enter Deliverability in the Quick Find box, and click **Email Deliverability**. Ensure that Access level isn’t set to **None** or **System Emails**.
- Check email logs to ensure that the emails were sent. In Setup, enter Email Log Files in the Quick Find box, and click **Email Log Files**. Click **Request an Email Log**, and enter the time period to check. After you receive the email log, check to see if emails were sent from Salesforce to your members.
- Check the spam folder to ensure that emails aren’t marked as spam.
- Use a verified email address.
- Ensure that the site is activated.