---
schema_version: "1"
id: 5ddc010839ba3f59d2d2a26abc7f0406e8ae88d6db9c0f5d7c636c35931c3fe3
title: Customize Chatter Influence
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/experience/264-0-0/collab_influence_customize.md
canonical_url: https://help.salesforce.com/s/articleView?id=experience.collab_influence_customize.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 48c543c80995f0070350f92ee850adc0c1143a17bd2eb28ccc94b763f2273044
description: Customize activity thresholds for posts, comments, and likes to improve the Chatter influence calculation.
products:
  - Experiences
release: "264"
---
# Customize Chatter Influence

Customize activity thresholds for posts, comments, and likes to improve the Chatter influence calculation.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col style="width:100%"></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Salesforce Classic and Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Group</strong>, <strong>Essentials</strong>, <strong>Professional</strong>, <strong>Enterprise</strong>, <strong>Performance</strong>, <strong>Unlimited</strong>, <strong>Developer</strong>, and <strong>Contact Manager</strong> Editions</td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
        <colgroup>
          <col style="width:50%">
          <col style="width:50%">
        </colgroup>
        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d12011e84">User Permissions
              Needed</th>
          </tr>
        </thead>
        <tbody>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d12011e84 ">To customize Chatter influence:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d12011e84 ">Customize Application</td>

          </tr>
        </tbody>
      </table>

Chatter activity statistics include counts for posts and comments made, comments received, and likes and upvotes on posts and comments.

![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-experience-collaboration-264-0-0-production-enus/1aab5b5e-c990-4b8c-840a-6fb18af49709/images/icon_note.png)

Note If upvotes are enabled, they count toward influence as likes received.

1. From Setup, enter Influence in the Quick Find box, then select **Influence**.
2. Change the minimum activity thresholds.
    
    All minimum activity thresholds default to zero. If you set higher thresholds, users who don’t meet all three minimums are considered observers who aren’t counted when calculating influence rank. Users who do meet all three minimums but have relatively low activity are also considered observers, but they’re counted when calculating influence.
3. Click **Save**.
    
    Chatter influence is recalculated when you save these values.
    
    ![Warning](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-experience-collaboration-264-0-0-production-enus/1aab5b5e-c990-4b8c-840a-6fb18af49709/images/icon_warning.png)
    
    Warning Use caution when setting new thresholds because users’ influence levels can change immediately.

#### See Also

- [Salesforce Chatter](https://help.salesforce.com/s/articleView?id=experience.collab_setting_up.htm&release=264.0.0&type=5 "With Chatter, users can collaborate on sales opportunities, service cases, campaigns, and projects with embedded apps and custom actions. Salesforce channels, which bring Slack into Salesforce, are another way to collaborate on records. In new orgs created in Summer ’26 and later, Salesforce channels are enabled by default, and Chatter is disabled. You can enable Chatter in these orgs if necessary, and you can continue to use Chatter in existing orgs.")