---
schema_version: "1"
id: c3ec52d4377e52552027f1f60cb59d0937a2581c51a53a76048db197a279c1c1
title: Seen-By Information in Private and Unlisted Chatter Groups
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/experience/264-0-0/collab_group_seenby.md
canonical_url: https://help.salesforce.com/s/articleView?id=experience.collab_group_seenby.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: cd58445556d22c7cdc073a8034e2bddfa2d192b2358b2a9829fc66eda02474a3
description: Posts in private and unlisted Chatter groups have a seen-by count that shows the number of people who have seen a post. Click the count to see the names of people who have seen the post.
products:
  - Experiences
release: "264"
---
# Seen-By Information in Private and Unlisted Chatter Groups

Posts in private and unlisted Chatter groups have a seen-by count that shows the number of people who have seen a post. Click the count to see the names of people who have seen the post.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Essentials</strong>, <strong>Group</strong>, <strong>Professional</strong>, <strong>Enterprise</strong>, <strong>Performance</strong>, <strong>Unlimited</strong>, <strong>Developer</strong>, and <strong>Contact Manager</strong> editions</td></tr></tbody></table>

![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-experience-collaboration-264-0-0-production-enus/1aab5b5e-c990-4b8c-840a-6fb18af49709/images/icon_note.png)

Note Seen-by information isn’t available in Experience Cloud sites.

![Seen-by count and list](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-experience-collaboration-264-0-0-production-enus/1aab5b5e-c990-4b8c-840a-6fb18af49709/collaboration/images/help_collab_seenby.png)

What counts as being seen? Liking, commenting, editing, and viewing in detail. An item is also considered seen when a user has it in view on the screen or when they scroll past it. Taking all of these actions into account can mean that the seen-by count is greater than the view count.

The person who posted the item isn’t included on the item’s Seen by list. When no one has liked, commented on, edited, or visited the item detail view, the view count is shown instead of the Seen by count.

The actions that you take in Salesforce Classic are tracked and counted, but only Lightning Experience shows the seen-by count and list.

A user permission, Hide the Seen By List, is available to disable this feature for selected users. Admins can use this permission to control who sees the count and the list.

![Hide the Seen By List permission](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-experience-collaboration-264-0-0-production-enus/1aab5b5e-c990-4b8c-840a-6fb18af49709/collaboration/images/help_collab_seenby_perm.png)

![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-experience-collaboration-264-0-0-production-enus/1aab5b5e-c990-4b8c-840a-6fb18af49709/images/icon_note.png)

Note

- With a couple of exceptions, only people with access to a private or unlisted group can see seen-by information. Users with Modify All Data or View All Data permission can almost always see seen-by information in all feeds. Such users can also get the information using API calls. That is, their access is the same as with any feed item.
- If **Hide the Seen By List** is enabled for a user with Modify All Data or View All Data, that user doesn’t see seen-by information.
- When a private group is at-mentioned in a public group, group members can access the seen-by information from the feed item.
- Seen-by information isn’t available in any reports.
- When seen-by information isn't available, view count is displayed instead.

#### See Also

- [Characteristics of Chatter Counts](https://help.salesforce.com/s/articleView?id=experience.collab_chatter_counts.htm&release=264.0.0&type=5 "There are a few ways to determine how many people are looking at a Chatter post. There’s the view count, the Seen by count, and the counts you find in the Interaction Count Report. Although there’s crossover in terms of what’s being counted, the counts for a given post can be different for each type. Let’s examine why.")
- [Seen-By Information in Private and Unlisted Chatter Groups](https://help.salesforce.com/s/articleView?id=experience.collab_group_seenby.htm&release=264.0.0&type=5 "Posts in private and unlisted Chatter groups have a seen-by count that shows the number of people who have seen a post. Click the count to see the names of people who have seen the post.")