---
schema_version: "1"
id: 4ef7d5c644c4b6d32e966dacc85643e5543184f2b031ba4884130dbc8a0adcbe
title: File and Content Engagement Report
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/experience/264-0-0/collab_files_report_engagement.md
canonical_url: https://help.salesforce.com/s/articleView?id=experience.collab_files_report_engagement.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 67a9b3102b8cd5c566b25288b577f184242795e45a1014f0748c329415036ea4
description: See how many times a file has been downloaded, shared, liked, and commented on.
products:
  - Experiences
release: "264"
---
# File and Content Engagement Report

See how many times a file has been downloaded, shared, liked, and commented on.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col style="width:100%"></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Salesforce Classic</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Essentials</strong>, <strong>Group</strong>, <strong>Enterprise</strong>, <strong>Professional</strong>, <strong>Performance</strong>, <strong>Unlimited</strong>, <strong>Contact Manager</strong>, and <strong>Developer</strong> Editions</td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
      <colgroup>
        <col style="width:50%">
        <col style="width:50%">
      </colgroup>
      <thead class="slds-text-title_caps ">
        <tr class="">
          <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d32135e82">User Permissions
            Needed</th>
        </tr>
      </thead>
      <tbody>
        <tr class="">
          <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d32135e82 ">To run and view a file report</td>

          <td class="slds-cell-wrap" style="vertical-align:top;" headers="d32135e82 ">Run Reports</td>

        </tr>
      </tbody>
    </table>

To run and view the File and Content Engagement report, go to the file detail page, and click ![Show file report](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-experience-collaboration-264-0-0-production-enus/1aab5b5e-c990-4b8c-840a-6fb18af49709/collaboration/images/file_show_report.png) **Show file report**. The report shows information for these fields.

 
| Field | Number of times users... |
| --- | --- |
| Total Downloads | Downloaded the file. |
| Posts | Posted the file to a feed. This number doesn’t count the number of times the file has been attached to comments on posts. |
| Post Comments | Commented on file posts in feeds. |
| Likes | Liked file posts on feeds. This number doesn’t count likes received by comments on the file post. |
| Shares | Shared the file using **Share with people** and **Share with groups**. If a user clicks **Share** on a file post, it’s counted as a post and not as a share. |
| Links | Shared the file using **Share via link**. If the file is uploaded to a Salesforce CRM Content library, then content deliveries are also counted. |

![Example](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-experience-collaboration-264-0-0-production-enus/1aab5b5e-c990-4b8c-840a-6fb18af49709/images/icon_example.png)

Example Numbers in the File and Content Engagement report combine the counts of all versions of a file. For example, let’s say there are 2 versions of the file. Version A has been downloaded 4 times, and version B has been downloaded 5 times. The Total Downloads reports 9 downloads.