---
schema_version: "1"
id: 7ec0bed03e09216eb0d40288fb5eba47f766d25d0d38b37a6fe93c332e2dac1b
title: Work with Salesforce Files
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/experience/264-0-0/collab_files_overview.md
canonical_url: https://help.salesforce.com/s/articleView?id=experience.collab_files_overview.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: fc2fcdf476067f0d4812b4f3cc7602f0ff1bf957a6b6b446749938f665c45450
description: Use Salesforce Files to share and collaborate on files, store files privately, manage version updates, and follow files that are important to you. Use Files Connect to connect to external file systems right from Salesforce.
products:
  - Experiences
release: "264"
---
# Work with Salesforce Files

Use Salesforce Files to share and collaborate on files, store files privately, manage version updates, and follow files that are important to you. Use Files Connect to connect to external file systems right from Salesforce.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col style="width:100%"></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Salesforce Classic and Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Group</strong>, <strong>Essentials</strong>, <strong>Professional</strong>, <strong>Enterprise</strong>, <strong>Performance</strong>, <strong>Unlimited</strong>, <strong>Developer</strong>, and <strong>Contact Manager</strong> Editions</td></tr></tbody></table>

Watch a demo: [![Video](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-experience-collaboration-264-0-0-production-enus/1aab5b5e-c990-4b8c-840a-6fb18af49709/collaboration/images/play_btn.png)Checklist for Salesforce Files](https://salesforce.vidyard.com/watch/doRH4wRfTeegi7Gi5BCAWi)

Working with files in Salesforce means:

- Posting files to Chatter feeds to collaborate with coworkers.
- Adding files directly to records, such as Accounts, Cases, Leads, and others, to keep information right where you need it.
- Sharing files with customers in the secure Salesforce cloud.
- Connecting to external file systems with Files Connect.
- Running standard and custom file reports to understand how people work with files.

All file types are supported, including everything from Microsoft® PowerPoint presentations and Excel spreadsheets, to Adobe® PDFs and image files. You can upload and download audio and video files, but you can’t parse or preview them.

![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-experience-collaboration-264-0-0-production-enus/1aab5b5e-c990-4b8c-840a-6fb18af49709/images/icon_note.png)

Note In Internet Explorer 11, the **Preview** option redirects to the file detail page.

As you work with files in Salesforce, keep these file limits in mind:

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small ">
      <colgroup>
        <col style="width:37%">
        <col style="width:63%">
      </colgroup>
      <thead class="slds-text-title_caps ">
        <tr class="">
          <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d29245e120">Feature</th>
          <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d29245e123">Limit</th>
        </tr>
      </thead>
      <tbody>
        <tr class="">
          <td data-label="Feature" class="slds-cell-wrap" style="vertical-align:top;" headers="d29245e120 ">Organization-wide storage</td>

          <td data-label="Limit" class="slds-cell-wrap" style="vertical-align:top;" headers="d29245e123 ">
            Storage is based on the number of Salesforce licenses purchased. Additional
            storage can be purchased.
          </td>

        </tr>
        <tr class="">
          <td data-label="Feature" class="slds-cell-wrap" style="vertical-align:top;" headers="d29245e120 ">File size</td>

          <td data-label="Limit" class="slds-cell-wrap" style="vertical-align:top;" headers="d29245e123 ">
            <ul>
              <li>10 GB when uploaded via the web interface in Lightning Experience</li>

              <li>2 GB when uploaded in Salesforce Classic or when uploaded via Chatter or
                Experience Cloud LWR sites</li>

              <li>100 MB when uploaded from a mobile device</li>

            </ul>
          </td>

        </tr>
        <tr class="">
          <td data-label="Feature" class="slds-cell-wrap" style="vertical-align:top;" headers="d29245e120 ">Maximum number of versions per file</td>

          <td data-label="Limit" class="slds-cell-wrap" style="vertical-align:top;" headers="d29245e123 ">
            2,048
          </td>

        </tr>
      </tbody>
    </table>

![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-experience-collaboration-264-0-0-production-enus/1aab5b5e-c990-4b8c-840a-6fb18af49709/images/icon_note.png)

Note

- For information about the different file tools and solutions in Salesforce, see [Differences Between Files, Salesforce CRM Content, Salesforce Knowledge, Documents, and Attachments](https://help.salesforce.com/s/articleView?id=experience.collab_files_differences.htm&release=264.0.0&type=5 "Explore the differences in the various ways to manage your files and content.").
- To learn who can perform which actions on a file, see [Who Can See My File?](https://help.salesforce.com/s/articleView?id=experience.collab_files_settings_perms.htm&release=264.0.0&type=5 "Your files in Salesforce can be private to you, privately shared, or visible to your entire company. Learn how to identify a file’s sharing settings and how to change them.").
- Files from external repositories, such as Google Docs and Microsoft® SharePoint®, are available only if Salesforce Files Connect is configured in your organization and enabled for you.
- Chatter feeds, groups, and the ability to follow files are available only for orgs that have Chatter enabled.
- Files don’t require Chatter, but if your org uses profile-based Chatter rollout, users must have Chatter permissions enabled for files to be available.
- The files and photos that your users upload count toward your org’s file storage allowance. Files uploaded on the Files tab also count toward your org’s file storage allowance.
- Salesforce doesn't remove geolocation information from uploaded images.

#### See Also

- [Preview Files and Edit File Details](https://help.salesforce.com/s/articleView?id=experience.collab_files_previewing.htm&release=264.0.0&type=5 "Preview a file to view it without downloading. View and update key details about a file from the File Details page.")
- [Who Can See My File?](https://help.salesforce.com/s/articleView?id=experience.collab_files_settings_perms.htm&release=264.0.0&type=5 "Your files in Salesforce can be private to you, privately shared, or visible to your entire company. Learn how to identify a file’s sharing settings and how to change them.")
- [Change File Access in Salesforce Classic](https://help.salesforce.com/s/articleView?id=experience.collab_files_change_permission.htm&release=264.0.0&type=5 "File owners and collaborators can change file permissions for people and groups.")
- [Upload a New Version of a File](https://help.salesforce.com/s/articleView?id=experience.collab_files_versioning.htm&release=264.0.0&type=5 "Replace an old version of a file by uploading a new version.")
- [Attach a File to a Post or Comment in Chatter](https://help.salesforce.com/s/articleView?id=experience.collab_attach_file.htm&release=264.0.0&type=5 "You can attach all file types to a post or comment—slide decks, spreadsheets, PDF files, images, audio files, and video files.")
- [Follow a File](https://help.salesforce.com/s/articleView?id=experience.collab_files_following.htm&release=264.0.0&type=5 "Follow a file to see updates in your Chatter feed, including when a new version of the file is uploaded. If you stop following a file, the file remains in your Files list, but you don't see updates about it in your feed anymore.")