---
schema_version: "1"
id: 76e737843386c299df8ee843a8b5263e88b3367077f0434a758c665d9dfb3935
title: Differences Between Files, Salesforce CRM Content, Salesforce Knowledge, Documents, and Attachments
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/experience/264-0-0/collab_files_differences.md
canonical_url: https://help.salesforce.com/s/articleView?id=experience.collab_files_differences.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: c1a8331d146f59b49982cff0422ae1df6cc134a4ba0fe26811c40bef822d95bb
description: Explore the differences in the various ways to manage your files and content.
products:
  - Experiences
release: "264"
---
# Differences Between Files, Salesforce CRM Content, Salesforce Knowledge, Documents, and Attachments

Explore the differences in the various ways to manage your files and content.

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small ">
        <colgroup>
          <col style="width:14.944356120826708%">
          <col style="width:17.011128775834656%">
          <col style="width:17.011128775834656%">
          <col style="width:17.011128775834656%">
          <col style="width:17.011128775834656%">
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        </colgroup>
        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d45280e45">&nbsp;</th>
            <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d45280e47">Files Home</th>
            <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d45280e50">Salesforce CRM Content</th>
            <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d45280e53">Salesforce Knowledge</th>
            <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d45280e56">Documents Tab</th>
            <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d45280e60">Attachments</th>
          </tr>
        </thead>
        <tbody>
          <tr class="">
            <td data-label="" class="slds-cell-wrap" style="vertical-align:top;" headers="d45280e45 ">
              <strong>Purpose</strong>
            </td>

            <td data-label="Files Home" class="slds-cell-wrap" style="vertical-align:top;" headers="d45280e47 ">Upload, store, find, follow, share, and collaborate on Salesforce files in the
              cloud.</td>

            <td data-label="Salesforce CRM Content" class="slds-cell-wrap" style="vertical-align:top;" headers="d45280e50 ">Publish and share official corporate files with coworkers and deliver them to
              customers.</td>

            <td data-label="Salesforce Knowledge" class="slds-cell-wrap" style="vertical-align:top;" headers="d45280e53 ">Create and manage content, known as <em>articles</em>, in a knowledge base. Internal
              users and customers can quickly find and view the articles that they need. Customers include
              people on your Customer Portal, partner portal, Service Cloud Portal, Salesforce Sites, or
              Experience Cloud sites.</td>

            <td data-label="Documents Tab" class="slds-cell-wrap" style="vertical-align:top;" headers="d45280e56 ">Store web resources, such as logos, DOT files, and other Visualforce materials in
              folders without attaching them to records.</td>

            <td data-label="Attachments" class="slds-cell-wrap" style="vertical-align:top;" headers="d45280e60 ">Attach files to records from the Attachments related list on selected detail
              pages.</td>

          </tr>
          <tr class="">
            <td data-label="" class="slds-cell-wrap" style="vertical-align:top;" headers="d45280e45 ">
              <strong>Common Uses</strong>
            </td>

            <td data-label="Files Home" class="slds-cell-wrap" style="vertical-align:top;" headers="d45280e47 ">Upload a file and store it privately until you're ready to share it. Share the file
              with coworkers and groups to collaborate and get feedback. Attach files to posts in a
              Chatter feed on the Home tab, Chatter tab, a profile, a record, or a group. </td>

            <td data-label="Salesforce CRM Content" class="slds-cell-wrap" style="vertical-align:top;" headers="d45280e50 ">Create, clone, or modify a sales presentation and save it so only you can see it and
              work on it. When you're ready, publish it so other users in your company have access to it.
              Create a content pack and send it to customers.</td>

            <td data-label="Salesforce Knowledge" class="slds-cell-wrap" style="vertical-align:top;" headers="d45280e53 ">Write, edit, publish, and archive articles using the Articles Management tab, or find
              and view published articles using the Articles tab. If Salesforce Knowledge is enabled in
              your Customer Portal, partner portal, Service Cloud Portal, or Lightning Platform Sites,
              customers and partners can access articles. Create a public knowledge base so website
              visitors can view articles.</td>

            <td data-label="Documents Tab" class="slds-cell-wrap" style="vertical-align:top;" headers="d45280e56 ">Add a custom logo to meeting requests by uploading your logo to the Documents
              tab.</td>

            <td data-label="Attachments" class="slds-cell-wrap" style="vertical-align:top;" headers="d45280e60 ">Add a file to a specific record, like an event, marketing campaign, contact, or case
              by attaching it on the Attachments related list.</td>

          </tr>
          <tr class="">
            <td data-label="" class="slds-cell-wrap" style="vertical-align:top;" headers="d45280e45 ">
              <strong>Supported File Types</strong>
            </td>

            <td data-label="Files Home" class="slds-cell-wrap" style="vertical-align:top;" headers="d45280e47 ">All</td>

            <td data-label="Salesforce CRM Content" class="slds-cell-wrap" style="vertical-align:top;" headers="d45280e50 ">All</td>

            <td data-label="Salesforce Knowledge" class="slds-cell-wrap" style="vertical-align:top;" headers="d45280e53 ">All</td>

            <td data-label="Documents Tab" class="slds-cell-wrap" style="vertical-align:top;" headers="d45280e56 ">All</td>

            <td data-label="Attachments" class="slds-cell-wrap" style="vertical-align:top;" headers="d45280e60 ">All</td>

          </tr>
          <tr class="">
            <td data-label="" class="slds-cell-wrap" style="vertical-align:top;" headers="d45280e45 ">
              <strong>Maximum File Sizes</strong>
            </td>

            <td data-label="Files Home" class="slds-cell-wrap" style="vertical-align:top;" headers="d45280e47 ">2 GB</td>

            <td data-label="Salesforce CRM Content" class="slds-cell-wrap" style="vertical-align:top;" headers="d45280e50 ">
              <ul>
                <li>2 GB</li>

                <li>2 GB (including headers) when uploaded via Connect REST API</li>

                <li>2 GB (including headers) when uploaded via REST API</li>

                <li>38 MB when uploaded via SOAP API</li>

                <li>10 MB when uploaded via Bulk API</li>

                <li>150 MB when uploaded via Bulk API 2.0</li>

                <li>10 MB when uploaded via Visualforce</li>

              </ul>
            </td>

            <td data-label="Salesforce Knowledge" class="slds-cell-wrap" style="vertical-align:top;" headers="d45280e53 ">
              <ul>
                <li>5 MB Classic Knowledge</li>

                <li>2 MB Lightning Knowledge</li>

              </ul>
            </td>

            <td data-label="Documents Tab" class="slds-cell-wrap" style="vertical-align:top;" headers="d45280e56 ">
              <ul>
                <li>5 MB</li>

                <li>20 KB for a custom-app logo</li>

              </ul>
            </td>

            <td data-label="Attachments" class="slds-cell-wrap" style="vertical-align:top;" headers="d45280e60 ">
              <ul>
                <li>25 MB for file attachments</li>

                <li>2 GB for feed attachments</li>

              </ul>
            </td>

          </tr>
        </tbody>
      </table>

#### See Also

- [Work with Salesforce Files](https://help.salesforce.com/s/articleView?id=experience.collab_files_overview.htm&release=264.0.0&type=5 "Use Salesforce Files to share and collaborate on files, store files privately, manage version updates, and follow files that are important to you. Use Files Connect to connect to external file systems right from Salesforce.")