---
schema_version: "1"
id: f2629ef24721e4505dd2fe83533203c2b2a2194a5afcd43c888b3d072b0a2f71
title: Chatter Customers in Private Groups
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/experience/264-0-0/collab_external_overview.md
canonical_url: https://help.salesforce.com/s/articleView?id=experience.collab_external_overview.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 06982030a247a7c5c034352e2b4621582fb8c9564436be76e1c3ba43c7a3b71d
description: Chatter customers are people outside your company's email domains. Customers can see only the groups they're invited to. They can interact only with members of those groups. Customers can’t see any Salesforce information.
products:
  - Experiences
release: "264"
---
# Chatter Customers in Private Groups

Chatter customers are people outside your company's email domains. Customers can see only the groups they're invited to. They can interact only with members of those groups. Customers can’t see any Salesforce information.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col style="width:100%"></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Salesforce Classic and Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Group</strong>, <strong>Essentials</strong>, <strong>Professional</strong>, <strong>Enterprise</strong>, <strong>Performance</strong>, <strong>Unlimited</strong>, <strong>Developer</strong>, and <strong>Contact Manager</strong> Editions</td></tr></tbody></table>

Chatter customers:

- Can be added to Chatter only if:
    - A manager or owner of a group that [allows customers](https://help.salesforce.com/s/articleView?id=experience.collab_group_creating.htm&release=264.0.0&type=5 "Create public, private, and unlisted Chatter groups to collaborate with your teams and work together on projects.") invites them to the group.
    - An administrator adds them in Setup by entering Users in the Quick Find box, then selecting **Users**.
- Can see only:
    - Groups they belong to.
    - People in groups they belong to. Customers see only limited profiles. In a profile, they see photo, name, title, email, common group memberships, common files, and activity statistics and influence. They can't post to profiles.
    - Files shared to groups that they belong to.
- Can't see:
    - Records or other Salesforce information, even in search results.
    - Topics, including topics in the feed, the topics list, topic detail pages, Recently Talked About, and Trending Topics. (Customers can see hashtag (#) topics.)
    - Recommendations and can't be recommended to others. Groups that allow customers can't be recommended.
- Are identified as customers in profiles and in the groups they belong to. You can identify customers and groups with customers by the orange upper left corner of their photo.
- Have limited profiles that include name, photo, title, company, email, feed, group membership, file ownership, and activity statistics and influence.
- Can't be followed. Customers can't follow people or files.
- Can be group members and managers. If the customer is a manager, they can see users who request to join the group, even if they aren't in other common groups. And they can approve requests.
- Can't own, create, delete, moderate, join, or ask to join groups.
- Can invite people that they're in common groups with to join groups that they manage.
- Can't invite people inside your company's domain whose profiles they can't see.

## Considerations for Mobile Users

Chatter customers can log in and use the Salesforce mobile app. The same restrictions are applied to customer users as when using Chatter on the web.

#### See Also

- [Chatter Groups](https://help.salesforce.com/s/articleView?id=experience.collab_group_about.htm&release=264.0.0&type=5 "If you're working on a team, you can create a group for your team to share mission-related files and information. Share information through the group feed.")
- [Add or Remove Customers in Chatter Groups](https://help.salesforce.com/s/articleView?id=experience.collab_external_adding.htm&release=264.0.0&type=5 "If customer invitations are enabled for your organization, you can invite, add, and remove customers.")