---
schema_version: "1"
id: ee37db7071f0bf8f42bd5bc8e2c85ab344a64543dcefe00a91d22fc5025d924e
title: Add or Remove Customers in Chatter Groups
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/experience/264-0-0/collab_external_adding.md
canonical_url: https://help.salesforce.com/s/articleView?id=experience.collab_external_adding.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: cc69e77437f7e1e51bd7452587dd268eedd0cd2ddd0312fdcc54ffb4fb67d60c
description: If customer invitations are enabled for your organization, you can invite, add, and remove customers.
products:
  - Experiences
release: "264"
---
# Add or Remove Customers in Chatter Groups

If customer invitations are enabled for your organization, you can invite, add, and remove customers.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col style="width:100%"></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: both Salesforce Classic and Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Essentials</strong>, <strong>Group</strong>, <strong>Enterprise</strong>, <strong>Professional</strong>, <strong>Performance</strong>, <strong>Unlimited</strong>, <strong>Contact Manager</strong>, and <strong>Developer</strong> Editions</td></tr></tbody></table>

It must be a private group that you own or manage and that [allows customers](https://help.salesforce.com/s/articleView?id=experience.collab_group_creating.htm&release=264.0.0&type=5 "Create public, private, and unlisted Chatter groups to collaborate with your teams and work together on projects.").

1. Navigate to a group detail page.
2. To add people who aren't already customers in your company, click **Invite People**, or **Add/Remove Members** | **Invite them to Salesforce Chatter!**. Enter email addresses separated by commas, add an optional message if you like, and click **Send**.
    
    When a customer accepts your invitation, they get access to Chatter and become a member of the group.
3. To add people who are already customers in your company, click **Add/Remove Members**.

![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-experience-collaboration-264-0-0-production-enus/1aab5b5e-c990-4b8c-840a-6fb18af49709/images/icon_note.png)

Note

- When you invite a customer to your group, they get a unique username and password to log in to the group. They get the username and password even if they’re already a member of another Salesforce organization. They can’t use other Salesforce logins to access your customer group.
- If a customer can’t log in to the group, verify that they’re using the authentication credentials from their welcome email. If the problem persists, ask your administrator for help.
- If a customer loses their password, they can use the Forgot Password option to reset it. If they don’t have their username, they can recover it by contacting the administrator of the organization in which they’re a customer.

#### See Also

- [Add and Remove Chatter Group Members](https://help.salesforce.com/s/articleView?id=experience.collab_group_members_add.htm&release=264.0.0&type=5 "Own or manage a Chatter group? Here’s how you add or remove group members.")
- [View Chatter Group Members](https://help.salesforce.com/s/articleView?id=experience.collab_group_members.htm&release=264.0.0&type=5 "The Members section on a Chatter group page shows all members of a group, including any customer members.")