---
schema_version: "1"
id: e162a34d3b86b8bcb32c1b9381538bd7cd1cee01909936322cb26e9285da8025
title: Using Chatter Desktop
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/experience/264-0-0/collab_desktop_using.md
canonical_url: https://help.salesforce.com/s/articleView?id=experience.collab_desktop_using.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 34342b9435353b09923b9bc1544ec355f54686a5c65d405de35bb3a1ff43343b
description: Chatter Desktop was retired in June 2018.
products:
  - Experiences
release: "264"
---
# Using Chatter Desktop

Chatter Desktop was retired in June 2018.

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small "><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: both Salesforce Classic and Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Group</strong>, <strong>Enterprise</strong>, <strong>Professional</strong>, <strong>Performance</strong>, <strong>Unlimited</strong>, <strong>Contact Manager</strong>, and <strong>Developer</strong> Editions.</td></tr></tbody></table>

![Important](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-experience-collaboration-264-0-0-production-enus/1aab5b5e-c990-4b8c-840a-6fb18af49709/images/icon_important.png)

Important For more information, see [Chatter Desktop Retirement](https://help.salesforce.com/articleView?id=000267581&type=1&language=en_US).

In the Chatter Desktop window:

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small ">
      <colgroup>
        <col style="width:9.45273631840796%">
        <col style="width:90.54726368159203%">
      </colgroup>
      <tbody>
        <tr class="">
          <td class="slds-cell-wrap" style="vertical-align:top;">
            <strong>Click:</strong>
          </td>

          <td class="slds-cell-wrap" style="vertical-align:top;">
            <strong>To:</strong>
          </td>

        </tr>
        <tr class="">
          <td class="slds-cell-wrap" style="vertical-align:top;">Your profile photo</td>

          <td class="slds-cell-wrap" style="vertical-align:top;">Change your chat status. Select <span style="vertical-align:text-bottom;display:inline-block;"><img style="margin-bottom:0;" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-experience-collaboration-264-0-0-production-enus/1aab5b5e-c990-4b8c-840a-6fb18af49709/collaboration/images/chatter_desktop_available.png" alt="Available indicator"></span>
            <strong class="uicontrol">Available</strong>, <span style="vertical-align:text-bottom;display:inline-block;"><img style="margin-bottom:0;" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-experience-collaboration-264-0-0-production-enus/1aab5b5e-c990-4b8c-840a-6fb18af49709/collaboration/images/chatter_desktop_away.png" alt="Away indicator"></span>
            <strong class="uicontrol">Away</strong>, or <span style="vertical-align:text-bottom;display:inline-block;"><img style="margin-bottom:0;" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-experience-collaboration-264-0-0-production-enus/1aab5b5e-c990-4b8c-840a-6fb18af49709/collaboration/images/chatter_desktop_offline.png" alt="Offline indicator"></span>
            <strong class="uicontrol">Offline</strong>. People can’t chat with you when you’re
            <span style="vertical-align:text-bottom;display:inline-block;"><img style="margin-bottom:0;" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-experience-collaboration-264-0-0-production-enus/1aab5b5e-c990-4b8c-840a-6fb18af49709/collaboration/images/chatter_desktop_offline.png" alt="Offline indicator"></span>
            <strong class="uicontrol">Offline</strong>.
          </td>

        </tr>
        <tr class="">
          <td class="slds-cell-wrap" style="vertical-align:top;">
            <span style="vertical-align:text-bottom;display:inline-block;"><img style="height:25px;width:25px;margin-bottom:0;" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-experience-collaboration-264-0-0-production-enus/1aab5b5e-c990-4b8c-840a-6fb18af49709/collaboration/images/chatter_desktop_all.png" alt="All Chatter icon"></span>
          </td>

          <td class="slds-cell-wrap" style="vertical-align:top;">
            <p>See feed updates from everyone and everything you follow, and post an update.</p>
            <ul>
              <li>For any feed post, click <strong class="uicontrol">Comment</strong> to add a comment. Click
                <strong class="uicontrol">Like</strong> to receive email notifications if others comment on
                that post.Click <strong class="uicontrol">Delete</strong> to delete the post if you have
                access.
              </li>
              <li>To post a file from your computer, drag the file to <span style="vertical-align:text-bottom;display:inline-block;"><img style="margin-bottom:0;" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-experience-collaboration-264-0-0-production-enus/1aab5b5e-c990-4b8c-840a-6fb18af49709/collaboration/images/chatter_desktop_dropbox.png" alt="Chatter file upload icon"></span>,
                or click <span style="vertical-align:text-bottom;display:inline-block;"><img style="margin-bottom:0;" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-experience-collaboration-264-0-0-production-enus/1aab5b5e-c990-4b8c-840a-6fb18af49709/collaboration/images/chatter_desktop_attach.png" alt="Attach a file icon"></span>, which appears when you enter a
                post.</li>
              <li>To post a link, enter the link in the text box at the top of your feed, or click
                <span style="vertical-align:text-bottom;display:inline-block;"><img style="margin-bottom:0;" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-experience-collaboration-264-0-0-production-enus/1aab5b5e-c990-4b8c-840a-6fb18af49709/collaboration/images/chatter_desktop_link.png" alt="Attach a link icon"></span>,
                which appears when you enter a post.
              </li>
              <li>Use the <strong class="uicontrol">Sort By</strong> filter at the top of a feed to sort
                updates by:<ul>
                  <li>Post Date—Sorts feeds by post date. To see comments, you must click
                    <strong class="uicontrol">Show All Comments</strong> below a post.
                  </li>
                  <li>Post and Comment Date—Sorts feeds by post and comment date. Each
                    comment appears again when you click <strong class="uicontrol">Show All Comments</strong>
                    under its associated post.</li>
                </ul>
              </li>
            </ul>
          </td>

        </tr>
        <tr class="">
          <td class="slds-cell-wrap" style="vertical-align:top;">
            <span style="vertical-align:text-bottom;display:inline-block;"><img style="height:25px;width:25px;margin-bottom:0;" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-experience-collaboration-264-0-0-production-enus/1aab5b5e-c990-4b8c-840a-6fb18af49709/collaboration/images/chatter_desktop_at.png" alt="At mention icon"></span>
          </td>

          <td class="slds-cell-wrap" style="vertical-align:top;">See and comment on updates directed to you.</td>

        </tr>
        <tr class="">
          <td class="slds-cell-wrap" style="vertical-align:top;">
            <span style="vertical-align:text-bottom;display:inline-block;"><img style="height:25px;width:25px;margin-bottom:0;" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-experience-collaboration-264-0-0-production-enus/1aab5b5e-c990-4b8c-840a-6fb18af49709/collaboration/images/chatter_desktop_people.png" alt="Chatter people icon"></span>
          </td>

          <td class="slds-cell-wrap" style="vertical-align:top;">
            <p>Chat with people and see their updates. Chat messages appear in a separate window.</p>
            <ul>
              <li>Click <strong class="uicontrol">Chat Favorites </strong> to see people or chats
                you’ve added as favorites. To add a favorite, click <span style="vertical-align:text-bottom;display:inline-block;"><img style="margin-bottom:0;" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-experience-collaboration-264-0-0-production-enus/1aab5b5e-c990-4b8c-840a-6fb18af49709/collaboration/images/chatter_desktop_chat_favorite.png" alt="Chat favorite"></span> next to someone’s name or in any active chat with one or
                more people.</li>
              <li>Click <strong class="uicontrol">Following</strong> or <strong class="uicontrol">Followers</strong> then
                click a person’s name to see their updates or post to their feed.</li>
              <li>Hover over someone’s name:<ul>
                  <li>Click <span style="vertical-align:text-bottom;display:inline-block;"><img style="margin-bottom:0;" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-experience-collaboration-264-0-0-production-enus/1aab5b5e-c990-4b8c-840a-6fb18af49709/collaboration/images/chatter_desktop_send_message.png" alt="send message"></span> to send
                    them a private message.</li>
                  <li>Click <span style="vertical-align:text-bottom;display:inline-block;"><img style="margin-bottom:0;" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-experience-collaboration-264-0-0-production-enus/1aab5b5e-c990-4b8c-840a-6fb18af49709/collaboration/images/chatter_desktop_chat_favorite.png" alt="Chat favorite"></span> to add
                    them as a favorite chat. Their name appears on your <strong class="uicontrol">Chat Favorites
                    </strong> list.</li>
                  <li>Click <span style="vertical-align:text-bottom;display:inline-block;"><img style="margin-bottom:0;" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-experience-collaboration-264-0-0-production-enus/1aab5b5e-c990-4b8c-840a-6fb18af49709/collaboration/images/chatter_desktop_follow.png" alt="follow"></span> to follow someone or <span style="vertical-align:text-bottom;display:inline-block;"><img style="margin-bottom:0;" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-experience-collaboration-264-0-0-production-enus/1aab5b5e-c990-4b8c-840a-6fb18af49709/collaboration/images/chatter_desktop_stop_follow.png" alt="stop following"></span> to stop
                    following them.</li>
                  <li>Click <span style="vertical-align:text-bottom;display:inline-block;"><img style="margin-bottom:0;" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-experience-collaboration-264-0-0-production-enus/1aab5b5e-c990-4b8c-840a-6fb18af49709/collaboration/images/chatter_desktop_chat_button.png" alt="start Chat"></span> to start a
                    chat. You can add up to 10 people to the same chat by clicking <span style="vertical-align:text-bottom;display:inline-block;"><img style="margin-bottom:0;" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-experience-collaboration-264-0-0-production-enus/1aab5b5e-c990-4b8c-840a-6fb18af49709/collaboration/images/chatter_desktop_chat_add_participants.png" alt="add participants"></span>
                    in the chat window and searching for people to add. You can’t chat with
                    people who are <span style="vertical-align:text-bottom;display:inline-block;"><img style="margin-bottom:0;" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-experience-collaboration-264-0-0-production-enus/1aab5b5e-c990-4b8c-840a-6fb18af49709/collaboration/images/chatter_desktop_offline.png" alt="Offline indicator"></span>
                    <strong class="uicontrol">Offline</strong>.
                  </li>
                </ul>
              </li>
            </ul>
            <p style="margin-bottom:0;">Chat is available only if it’s enabled in your
              organization.</p>
          </td>

        </tr>
        <tr class="">
          <td class="slds-cell-wrap" style="vertical-align:top;">
            <span style="vertical-align:text-bottom;display:inline-block;"><img style="height:25px;width:25px;margin-bottom:0;" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-experience-collaboration-264-0-0-production-enus/1aab5b5e-c990-4b8c-840a-6fb18af49709/collaboration/images/chatter_desktop_private.png" alt="Private Chatter message icon"></span>
          </td>

          <td class="slds-cell-wrap" style="vertical-align:top;">Read and reply to private Chatter messages. Click a message to view it, or click
            <strong class="uicontrol">New Message</strong> to send a new message. Messages are available
            only if they are enabled in your organization.
          </td>

        </tr>
        <tr class="">
          <td class="slds-cell-wrap" style="vertical-align:top;">
            <span style="vertical-align:text-bottom;display:inline-block;"><img style="height:25px;width:25px;margin-bottom:0;" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-experience-collaboration-264-0-0-production-enus/1aab5b5e-c990-4b8c-840a-6fb18af49709/collaboration/images/chatter_desktop_group.png" alt="Chatter groups icon"></span>
          </td>

          <td class="slds-cell-wrap" style="vertical-align:top;">
            <p>See feed updates from groups:</p>
            <ul>
              <li>Click a group name or search for a group to view its feed or to post updates.
                You can post in all public groups and any private groups that you belong to.</li>
              <li>Click <strong class="uicontrol">Join</strong> to join a group, or
                <strong class="uicontrol">Member</strong> to leave the group.
              </li>
              <li>Click <span style="vertical-align:text-bottom;display:inline-block;"><img style="margin-bottom:0;" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-experience-collaboration-264-0-0-production-enus/1aab5b5e-c990-4b8c-840a-6fb18af49709/collaboration/images/chatter_desktop_group_description.png" alt="View group description"></span> to view
                the group description.</li>
            </ul>
          </td>

        </tr>
        <tr class="">
          <td class="slds-cell-wrap" style="vertical-align:top;">
            <span style="vertical-align:text-bottom;display:inline-block;"><img style="height:25px;width:25px;margin-bottom:0;" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-experience-collaboration-264-0-0-production-enus/1aab5b5e-c990-4b8c-840a-6fb18af49709/collaboration/images/chatter_desktop_records.png" alt="Chatter records icon"></span>
          </td>

          <td class="slds-cell-wrap" style="vertical-align:top;">See and comment on records that you follow. From the dropdown menu at the top,
            select the type of record you want to view, for example, Account. If you’re not
            following records, there aren’t any records in the list. Click a
            record’s name to view its details. Chatter Desktop shows the first eight fields
            on a record.</td>

        </tr>
        <tr class="">
          <td class="slds-cell-wrap" style="vertical-align:top;">
            <span style="vertical-align:text-bottom;display:inline-block;"><img style="height:25px;width:25px;margin-bottom:0;" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-experience-collaboration-264-0-0-production-enus/1aab5b5e-c990-4b8c-840a-6fb18af49709/collaboration/images/chatter_desktop_settings.png" alt="Chatter Desktop settings icon"></span>
          </td>

          <td class="slds-cell-wrap" style="vertical-align:top;">Edit your <a href="https://help.salesforce.com/s/articleView?id=experience.collab_desktop_configuring.htm&amp;release=264.0.0&amp;type=5" title="Chatter Desktop was retired in June 2018.">Chatter Desktop settings</a> or <a href="https://help.salesforce.com/s/articleView?id=experience.collab_desktop_connection.htm&amp;release=264.0.0&amp;type=5" title="Chatter Desktop was retired in June 2018."> switch your connection</a>.</td>

        </tr>
        <tr class="">
          <td class="slds-cell-wrap" style="vertical-align:top;">
            <span style="vertical-align:text-bottom;display:inline-block;"><img style="height:25px;width:25px;margin-bottom:0;" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-experience-collaboration-264-0-0-production-enus/1aab5b5e-c990-4b8c-840a-6fb18af49709/collaboration/images/chatter_desktop_sync.png" alt="Refresh icon"></span>
          </td>

          <td class="slds-cell-wrap" style="vertical-align:top;">Instantly synchronize your data. While Chatter Desktop synchronizes your data
            automatically, it doesn’t always happen instantly. Instant synchronization gives you
            control over when synchronization occurs.</td>

        </tr>
      </tbody>
    </table>

#### See Also

- [Chatter Desktop Troubleshooting Tips](https://help.salesforce.com/s/articleView?id=experience.collab_desktop_troubleshooting.htm&release=264.0.0&type=5 "Find solutions for troubleshooting Chatter Desktop.")