---
schema_version: "1"
id: acf01adeca4b68a45c2c903b4bdafd3faf64334431a853e3995ea705f42978f7
title: Chatter Questions Overview
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/experience/264-0-0/collab_chatter_questions_overview.md
canonical_url: https://help.salesforce.com/s/articleView?id=experience.collab_chatter_questions_overview.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 48fc3c377676015c4c2c4aeb876dc8f04a06bfeb5e215823da4594863ddce9d2
description: Extend the best possible Experience Cloud self-service site by promoting engagement internally and externally with questions in Chatter.
products:
  - Experiences
release: "264"
---
# Chatter Questions Overview

Extend the best possible Experience Cloud self-service site by promoting engagement internally and externally with questions in Chatter.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in both: Salesforce Classic and Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Essentials</strong>, <strong>Group</strong>, <strong>Professional</strong>, <strong>Developer</strong>, <strong>Performance</strong>, <strong>Enterprise</strong>, <strong>Contact Manager</strong>, and <strong>Unlimited</strong> Editions</td></tr></tbody></table>

With Chatter Questions, users can ask questions in their Chatter feed, in groups, and in records. Select **Question** from the Chatter publisher’s action menu, or click the Question tab. After a question is asked, moderators and the person who asked the question can select a best answer. The best answer is prominently displayed in the feed, allowing other users to quickly and easily find the information they need.

Your users can organize their information with the question title and details about their question. They can ask the question to their followers, to a group, or to a specific person, as they can with other Chatter feed items.

![Chatter Question](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-experience-collaboration-264-0-0-production-enus/1aab5b5e-c990-4b8c-840a-6fb18af49709/collaboration/images/question_feed_item.png)

To enable Chatter Questions in your organization, add the Question action to the global publisher layout. If your organization was created after Summer ‘14, the Question action is automatically added. Nonetheless, we recommend that you drag it to the far left of the layout to increase its visibility. If you’re using a customized publisher layout in groups or on records, make sure that the Question action is added to those layouts as well.

Chatter Desktop doesn’t support Chatter Questions.

## Chatter Questions Mobile Limitations

Not every Lightning Experience feature is in the Salesforce mobile app. Find out what’s different between Chatter Questions on desktop and on mobile.

When using Chatter Questions, you can’t:

- See similar questions and knowledge articles when you ask questions.
- Select best answers.

Chatter Questions isn’t fully supported in Salesforce for Android and Salesforce for iOS. When coworkers ask questions, you can see who posted but the text of the question isn’t displayed. You can see any answers to the question, however.

#### See Also

- [Select a Best Answer for a Question in Chatter](https://help.salesforce.com/s/articleView?id=experience.collab_chatter_questions_best_answer.htm&release=264.0.0&type=5 "One of the advantages of asking a question in Chatter is that users can select the best answer. When a question has a best answer, users can quickly resolve an issue by going directly to the best answer.")
- [Track Use of Chatter Questions in Your Salesforce Organization and Experience Cloud Sites](https://help.salesforce.com/s/articleView?id=experience.collab_chatter_questions_reporting.htm&release=264.0.0&type=5 "Keep tabs on the use and adoption of Chatter Questions in your organization or sites with reports and dashboards.")
- [Chatter Questions Overview FAQ](https://help.salesforce.com/s/articleView?id=experience.collab_chatter_questions_faq.htm&release=264.0.0&type=5 "Chatter Questions lets users in Salesforce and Experience Cloud sites ask questions in the feed. Here are some common questions about the feature.")