---
schema_version: "1"
id: d164dfdc9dceda2d9e22dfe7e64a91005e406441d107211db106b8bf03a97ca2
title: Enable Similar Articles for Chatter Questions
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/experience/264-0-0/collab_chatter_questions_knowledge_deflection_enable.md
canonical_url: https://help.salesforce.com/s/articleView?id=experience.collab_chatter_questions_knowledge_deflection_enable.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: b1ee5db70851d35de81fb65a84939be2aee43806520fbf39ac11a99bafd33dfe
description: When users ask questions in Salesforce Classic, similar questions appear as they type. If you’d like relevant Salesforce Knowledge articles to appear, too, you can enable Similar Articles.
products:
  - Experiences
release: "264"
---
# Enable Similar Articles for Chatter Questions

When users ask questions in Salesforce Classic, similar questions appear as they type. If you’d like relevant Salesforce Knowledge articles to appear, too, you can enable Similar Articles.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Salesforce Classic</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Chatter Questions is available in: <strong>Group</strong>, <strong>Professional</strong>, <strong>Developer</strong>, <strong>Performance</strong>, <strong>Enterprise</strong>, <strong>Contact Manager</strong>, and <strong>Unlimited</strong> Editions</td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
        <colgroup>
          <col style="width:50%">
          <col style="width:50%">
        </colgroup>
        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d5841e80">User
              Permissions Needed</th>
          </tr>
        </thead>
        <tbody>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d5841e80 ">To enable Similar Articles for Chatter Questions:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d5841e80 ">“Customize Application”</td>

          </tr>
        </tbody>
      </table>

![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-experience-collaboration-264-0-0-production-enus/1aab5b5e-c990-4b8c-840a-6fb18af49709/images/icon_note.png)

Note Chatter and Salesforce Knowledge must be enabled in your organization.

Enabling Similar Articles turns on the feature in:

- Your internal Salesforce organization (Salesforce Classic only)
- Your Experience Cloud site that’s built with Salesforce Tabs + Visualforce or the Customer Service (Napili) template

1. From Setup, enter Knowledge Settings in the Quick Find box, then select **Knowledge Settings**.
2. Under Chatter Questions Settings, select **Display relevant articles as users ask questions in Chatter (also applies to sites with Chatter)**.
    
    ![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-experience-collaboration-264-0-0-production-enus/1aab5b5e-c990-4b8c-840a-6fb18af49709/images/icon_note.png)
    
    Note Make sure that the Question action has been added to the desired page layouts. Otherwise, users can’t see it.

To learn more about how Similar Articles and Similar Questions work, see:

- [Display Similar Questions and Articles in Chatter](https://help.salesforce.com/s/articleView?id=experience.collab_chatter_questions_deflection.htm&release=264.0.0&type=5 "In Salesforce Classic, you can reduce duplicate content by showing similar questions and relevant Salesforce Knowledge articles. In Chatter, potential answers pop open as the user asks a question. In Experience Cloud sites with Chatter, question deflection features are available through Experience Builder components.")
- [Display Similar Questions and Articles in the Customer Service Template Search](https://help.salesforce.com/s/articleView?id=experience.collab_chatter_questions_knowledge_deflection.htm&release=264.0.0&type=5 "Different Experience Cloud site users can ask similar questions. Chatter Questions helps reduce duplicate content in self-service sites that are built on the Customer Service template by showing similar questions and relevant Salesforce Knowledge articles. Potential answers appear on a list as a user enters a question in the Search field.")
- See the properties on the Experience Builder components [Ask Button](https://help.salesforce.com/articleView?id=rss_ask_community.htm&language=en_US) and [Contact Support and Ask Buttons](https://help.salesforce.com/articleView?id=rss_contact_support.htm&language=en_US).

#### See Also

- [Display Similar Questions and Articles in the Customer Service Template Search](https://help.salesforce.com/s/articleView?id=experience.collab_chatter_questions_knowledge_deflection.htm&release=264.0.0&type=5 "Different Experience Cloud site users can ask similar questions. Chatter Questions helps reduce duplicate content in self-service sites that are built on the Customer Service template by showing similar questions and relevant Salesforce Knowledge articles. Potential answers appear on a list as a user enters a question in the Search field.")