---
schema_version: "1"
id: 70f8219f6fb58db84f01092315e37018d59e9df882ead69c7f357b777a672b21
title: Set Up the Site Case Feed
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/experience/264-0-0/ccf_set_up_community_case_feed.md
canonical_url: https://help.salesforce.com/s/articleView?id=experience.ccf_set_up_community_case_feed.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: fa42663c06aeba9f08c2f7b09802c4d243bca212cb1eefcfcfd5734f8c02260f
description: The site case feed lets Aura and Salesforce Tabs + Visualforce site users and support agents see all case interactions in a unified feed. Also, agents can take more actions directly from the console. To set up the site case feed, make sure that Chatter is turned on in your org. Then enable site case feed and make sure that the case page in your site is properly configured.
products:
  - Experiences
release: "264"
---
# Set Up the Site Case Feed

The site case feed lets Aura and Salesforce Tabs + Visualforce site users and support agents see all case interactions in a unified feed. Also, agents can take more actions directly from the console. To set up the site case feed, make sure that Chatter is turned on in your org. Then enable site case feed and make sure that the case page in your site is properly configured.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Salesforce Classic and Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Enterprise</strong>, <strong>Performance</strong>, <strong>Unlimited</strong>, and <strong>Developer</strong> Editions</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Applies to: <a href="https://help.salesforce.com/s/articleView?id=experience.exp_cloud_basics_glossary.htm&amp;type=5&amp;language=en_US" target="_blank">Aura and Visualforce sites</a></td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
          <colgroup>
            <col style="width:50%">
            <col style="width:50%">
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          <thead class="slds-text-title_caps ">
            <tr class="">
              <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d8651e83">User Permissions Needed</th>
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              <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d8651e83 ">To enable the site case feed:</td>

              <td class="slds-cell-wrap" style="vertical-align:top;" headers="d8651e83 ">
                <ul>
                  <li>Customize Application</li>

                  <li>Compact case feed enabled in your org</li>

                </ul>
              </td>

            </tr>
          </tbody>
        </table>

![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-experience-communities-264-0-0-production-enus/bf7df212-91a1-4fa3-a007-4d6f3e3b470b/images/icon_note.png)

Note Beginning in Summer ’26, Chatter is turned off by default in all new orgs. For any features in these orgs that require access to Chatter functionality or the Chatter APIs, turn on Chatter by going to **Setup** | **Chatter Settings** and selecting **Enable**. For details, see [Chatter Is Turned Off by Default in New Orgs Beginning in Summer ’26](https://help.salesforce.com/s/articleView?id=experience.collab_chatter_default_off.htm&type=5&language=en_US).

1. Enable the site case feed:
    1. From Setup, enter Support Settings in the Quick Find box, then select **Support Settings**.
    2. Select **Enable Site Case Feed**.
    3. Optionally, select **Enable Email Notifications for Case Posts** (recommended).
    4. Click **Save**.
2. If your site was built using Salesforce Tabs + Visualforce, make sure that your case page includes a Chatter feed.
3. If your site uses an Aura template, confirm that your active case detail page supports the site case feed:
    1. In Experience Builder, click ![Settings gear icon](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-experience-communities-264-0-0-production-enus/bf7df212-91a1-4fa3-a007-4d6f3e3b470b/communities/images/ccf_gear.png).
    2. Click **Page Management**.
    3. Find Case Detail in the Name column, and make sure the active page assigned to it is either Chatter Case Detail (the default) or Record Detail.
        
        ![Case Detail Active Page](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-experience-communities-264-0-0-production-enus/bf7df212-91a1-4fa3-a007-4d6f3e3b470b/communities/images/ccf_active_page_case_detail.png)
        
        If you change the active case detail page, publish your change.

#### See Also

- [Emails in the Site Case Feed](https://help.salesforce.com/s/articleView?id=experience.ccf_expose_case_emails.htm&release=264.0.0&type=5 "When you enable the site case feed for Aura and Salesforce Tabs + Visualforce, external users with access to a case see case emails in their feed. Emails in the site case feed include the email’s author, recipients, text, and time sent.")
- [Set Up the Site Case Feed](https://help.salesforce.com/s/articleView?id=experience.ccf_set_up_community_case_feed.htm&release=264.0.0&type=5 "The site case feed lets Aura and Salesforce Tabs + Visualforce site users and support agents see all case interactions in a unified feed. Also, agents can take more actions directly from the console. To set up the site case feed, make sure that Chatter is turned on in your org. Then enable site case feed and make sure that the case page in your site is properly configured.")

## Site Case Feed Considerations

Consider the following if the site case feed is enabled.

- Agents can use the action in the console case feed to answer questions and create private and public Chatter posts on cases.
- Agents can expose or hide published Chatter posts and emails in the case feed of external site users.
- External site users with access to a case see associated Chatter posts, questions, and emails in their case feed.

If email notifications for case posts are enabled

- When someone makes an externally visible post on a case and the **Visible in Self-Service Portal** setting is selected on the case, all case contacts that are also site members are notified by email. They can comment on the post by replying to the email.
- If you’re already using custom email notification settings, such as those triggered by workflows, selecting this preference can create duplicate email notifications.
- In sites built on Aura or Salesforce Tabs + Visualforce, you can turn off these notifications. In your email notification settings, deselect **Posts on one of my cases** under “Email me when someone...”.